Rolex RSCs no longer receiving watches delivered in person?

[RDT-G23]

I just found this out today. My daughter lives about two miles from the Dallas RSC; I live in Houston. I gave her two watches safely boxed up with instructions for each. She called today to tell me that she can't deliver them due to the title of this thread. I'm 58 and getting more and more pissed off with the departure from human to human (or at least localized to this country) customer service. Every watch I've ever had serviced-I hand delivered and gave a summary to the lady at the Dallas RSC, what I wanted to happen-and what I did not. I know I can write it all down. It still isn't the same. I'm just not even close to happy.

[dmash]

What? Is it because they’re boxed? I just recently (well, last year) went into Dallas and hand delivered my pieces and they checked them in, etc.

Edit- yup they stopped in March apparently. That sucks!

[wgdaytona]

If you don't have any luck, PM me. I'm also around Houston and have a great independent you can walk in to discuss your issue. He's done a handful of Rolex for me and a dozen for a friend. All with no issues. He also won't polish if you ask, just the light ultrasound cleaning.

[996marty]

I’m sure it’s been mentioned on the forum for a while that things had changed at Dallas in regards to dropping off watches

[FlyinHawaiian]

I called Dallas RSC last week and they said they stopped walk ins last March. New York RSC is the only one that accepts walk ins now. I was in Dallas last Monday and used the Fedex Ground to deliver my watch.

[RDT-G23]

I called and they said that this went into effect in March of this year. The boxing had nothing to do with it. She was going to unbox with my instructions once there. In the past when I ask certain questions or ask if things can be done - the lady at the front desk could walk back to a watch repair tech and tell me immediately. No longer. While this isn't "offshoring" like DTV, Onstar, and Sirius/XM have done...that would be the next step...

[dmash]

Anybody have any info on why this was stopped? Was it a security concern?

[RDT-G23]

Originally Posted by dmash

Anybody have any info on why this was stopped? Was it a security concern?

My one word supposition? Cost.

[FlyinHawaiian]

Originally Posted by RDT-G23

I called and they said that this went into effect in March of this year. The boxing had nothing to do with it. She was going to unbox with my instructions once there. In the past when I ask certain questions or ask if things can be done - the lady at the front desk could walk back to a watch repair tech and tell me immediately. No longer. While this isn't "offshoring" like DTV, Onstar, and Sirius/XM have done...that would be the next step...

Have her wear a Fedex hat and shirt!