Panerai Service Center SAGA... something is fishy

[56Diver]

over three weeks ago, I sent my pam back to Panerai 2nd day air with the label concierge provided to the facility in Fort Worth. The oscillating weight was no longer winding the watch.I had to manually wind it for it to work. It sounded like it was just spinning freely like a toy.

I get the initial email that they received it, great. (3 weeks ago)
I get email the next day after a "thorough examination" it needs a new oscillating weight and would be ordered. OK great, they were keeping me updated.

I get a call yesterday, "it needs to go back to switzerland because they cant get the caseback off." I was like wait 3 weeks ago they did a "thorough exam." She said well whatever exam they did I guess it didnt involve taking off the caseback because the part they ordered just got in and they went to replace it and cant get the caseback off so it has to go to switzerland.

I was like so they ordered a part without lifting the hood to check the engine so to speak? What if it needed more parts once they looked under the hood that couldve been ordered three weeks ago. SHe said thats all the information I have, would you like to us to send it to switzerland or send back to you.

Seems odd they'd do a "thorough exam" and order a part only to find out three weeks later they cant get the caseback off.

I think they've screwed it up and it has to go back top switzerland to get righted.


anyone ever heard an authorized center tell you they can get the caseback off??????

This is not an old watch, manufactured in 2020, its titanium.

[Easy E]

Is it possible they did examine the watch and the tech cross threaded the case back when putting it back waiting on the part order?

[56Diver]

Originally Posted by Easy E

Is it possible they did examine the watch and the tech cross threaded the case back when putting it back waiting on the part order?

That’s exactly what I was wondering. Not that they would come clean and own up to it. It just seems really odd to me.

Now it goes to Switzerland - see it in 6 months. For a rotor😏

[1William]

Sounds like an unfortunate situation and one that does not surprise me for Panerai. I have been both impressed and total appalled at service before and within a reasonable time window. They did something to the case/movement that can only be rectified by the manufacture in Switzerland. Let them send it as that will be the route you end up going in the long run. I would speculate that it will take 3-6 months and it will still be up in the air that it will return right. If it does come back right I would consider dumping it while it is still right. Panerai is a difficult brand for me. Good luck and keep us posted.