Panerai Service Center SAGA... something is fishy

[thsiao]

Originally Posted by 56Diver

"Your timepiece arrived in Switzerland and they've determined they are unable to remove the case-back and have stated that in order to proceed, a new middle case is required. This middle case replacement will be no charge to you as your estimate was already approved as is. Please let us know if we have your permission to proceed with the necessary middle case replacement. If not, your timepiece will be shipped back to you as is."



Just spoke to Panerai, I am getting a new case but not a new caseback???? I asked how i would get the old caseback if it cant be removed from the old case, they said the old case would be destroyed after they remove the sapphire, dial, movement, etc and then they can get that caseback. All of those components will be used in the new case....

Seems odd to me but im not having to pay for anything. As long as it looks as it should and works as it should, I will be fine with it.

At least they are covering for the case, which I don’t think they would’ve if it wasn’t because they messed it up to begin with. What a shame. Sorry to hear this.