Patek AD wants $65 to put on a new strap

[Bonzalo]

Originally Posted by codecow

It’s not a good look for a Patek AD to charge someone to change straps, kind of weak. They must not like you.

Right answer here. Most of the ADS would be happy to replace your strap for no cost at all.
What are $65 to a $30K+ purchase?
I would start looking for another AD honestly.

[PhilLynott]

Originally Posted by SpeedyTuomas

I would pay it and then mention that I did not find this very nice or classy.

The "make a comment after service is agreed upon and completed" tactic. Every business owner's favorite type of customer/client.

[messikens]

Originally Posted by PhilLynott

The "make a comment after service is agreed upon and completed" tactic. Every business owner's favorite type of customer/client.

Sent from my iPhone using Tapatalk

[SpeedyTuomas]

Originally Posted by PhilLynott

The "make a comment after service is agreed upon and completed" tactic. Every business owner's favorite type of customer/client.

Don't care. At least they get paid and receive some feedback for no extra charge.

[PhilLynott]

Originally Posted by SpeedyTuomas

Don't care. At least they get paid and receive some feedback for no extra charge.

"At least I get the service I want that I'm not able to do myself from someone who is capable of doing it at a price they gave me ahead of time even though I think it's not nice or classy I'll still get what I want and complain after so they know just how out of line they were for giving me what I want at a price I agreed to pay."

And yes they certainly will value your free feedback very highly maybe if you complain extra hard and really explain to them how to run their business they'll throw in a free watch for your troubles.

[Starwalker]

If you bought the strap from them, I would consider poor form for them to be charging you to change. Actually appalling and cheap. The principle of it, they are cheap. I would pay it, and let them know they are cheap.

[vitalsigns]

Originally Posted by Starwalker

If you bought the strap from them, I would consider poor form for them to be charging you to change. Actually appalling and cheap. The principle of it, they are cheap. I would pay it, and let them know they are cheap.

Important fact: He didn't buy it from the AD.

He bought it from HS NY.

This affects my view.

I'd just pay the $65 and be satisfied.

I don't think the AD is doing anything particularly egregious given that it was purchased from a third party (and presumably could have been purchased from the AD).

[Rebel]

To run with the big dogs, you gotta get off the porch. Pay the Patek asking fee or learn to do it yourself.

Just my thoughts.

[njlam]

If you bought the watch and/or strap from the AD it should be free.

If not, charging you is fair, but it means they don't think you are a whale...

[SpeedyTuomas]

Originally Posted by PhilLynott

"At least I get the service I want that I'm not able to do myself from someone who is capable of doing it at a price they gave me ahead of time even though I think it's not nice or classy I'll still get what I want and complain after so they know just how out of line they were for giving me what I want at a price I agreed to pay."

And yes they certainly will value your free feedback very highly maybe if you complain extra hard and really explain to them how to run their business they'll throw in a free watch for your troubles.

Too long to read. The guy bought the strap from them and might bring in revenue in the future, I would never charge for changing it. But the world is full of opinions inter alia yours.

[Andad]

Based on the combined hourly rate of our replies $65 is relatively inexpensive.

I would pay the money and enjoy my new strap.

Or more likely fit it myself?

[GST15]

Originally Posted by geoach

Bought a new rubber grey to put on my 5066. Nice change from my black. AD with a bad attitude wants $65 to size put on the strap. I go back years with this AD. What do all think ? Who did it themselves and was it a pain?

You've got a $30,000 watch! Give them the $65 bucks

[geoach]

I bought 3 new Rolex from them in the past helped them out of legal problems being aP.O. Their slogan we treat everyone like family LOL

I'll being doing it myself f them. I once Qed their on site watchmaker years ago on his work on my sub............he never got over the trauma of it all


I won't name the AD but only one in MI. Go on it become family.

[EEpro]

Most people who own these watches likely hire people to change lightbulbs and hang pictures. It's not unreasonable really and you can always blame them for scratches.

I do mine myself with a LOT of tape and a good Bergeon tip but it's a little stressful with steel tool vs gold. $65,000 and $48,000 were the highest value PM I have tried myself.

[Starwalker]

Originally Posted by vitalsigns

Important fact: He didn't buy it from the AD.

He bought it from HS NY.

This affects my view.

I'd just pay the $65 and be satisfied.

I don't think the AD is doing anything particularly egregious given that it was purchased from a third party (and presumably could have been purchased from the AD).

Ahhh okay, I misunderstood then. Well then he should obviously pay for it.