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ROLEXROLEXROLEXROLEXROLEXROLEX
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#1 |
"TRF" Member
Join Date: Jun 2024
Location: Singapore
Watch: 116500LN-0001
Posts: 16
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Just sent in a 126600 for servicing with RSC, past warranty by 2 months..
Back in Feb 2024, i realised my 126600 was getting quite slow. 10minutes in a week slow. I was thinking at first it was probably not normal but i didn't want to risk the high servicing fee as i read that sport models cost at least SGD$1200 to service. And since it was still keeping time 'relatively' well and all i needed to do was reset the time every week or so, i didn't think much of it.
After reading again and again about the time-keeping feats of a Rolex that others have posted all over various forums, and also reading that seemingly innocuous watch time-keeping irregularities can be a harbinger for greater issues in the future, i decided to do the servicing. But what kind, i wondered. My FIL had contact with a reliable service technician who services all his watches (including some other illustrious brands), and he recommended i look him up. Even though it was a trusted contact who serviced my FIL's watches for over 20 years, i still felt that maybe such an important item deserved the TLC its manufacturer will be able to lavish. And such TLC requires commensurate consideration, of course. After much consideration, i decided to send it in to Singapore's RSC. I decided that i was willing to pay to get this done right. After registration and a short wait, i surrendered my watch and the guarantee card to the service rep. She noted from the card that the watch was 2 months past the 5 year warranty period. I mentally 'tsk-ed' myself for not doing this sooner, and for not paying attention to the warranty end date. The service rep told me they will send me an email with a quotation for the repair in about a week, and, once approved by me, they will start the work on servicing the watch. She asked if i wanted to pre-approve the works so that the turnaround will be faster. Already deciding to bite the $1600+ bullet, i agreed. She said she'll check if Rolex is able to cover the servicing since it's just 2 months past the warranty, but there are no promises. I didn't have high hopes. After all, one of the many things i respected about Rolex, it's that they are professional, and serious about what they do. 5 year warranty is 5 years of warranty. Not 5 years, and 2 months for someone to dally about wondering if a servicing is warranted. 3 weeks later, today, i haven't received the email yet. I did remember saying i wanted to replace the crystal as there was a scratch on it. It was written in the receipt that crystal replacement was confirmed, and it was invoiced for $400. This was excluding the servicing fee, which i fully expected to be around $1200 to $1500. Total about $2000 thereabouts, not including the GST tax of 9%. Anyway, i wanted to know the status of my watch servicing so i called up SG RSC just now to find out. After verifying my identity, the RSC service personnel gave me a small heart attack. She said, 'The total payable is two..five..three...' My mind went blank for a while and my heart skipped a beat... did she just say $2530+??? 'point six zero.' Wait what? $253.60? to service my Rolex? That is 2 months past warranty? I was so shocked i needed to hear her say it again. 'two five three point six zero.That's for your crystal replacement, and what you have to pay when you collect your watch. It should be ready within a month of you sending us the watch.' I'm sure i shouldn't have to say this, but i want to shout it out on the roof tops for anyone who might be in a similar position, or as a reminder for those who can't remember when your warranty ends. If your Rolex has any problems within warranty period, send it in to RSC. |
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#2 |
"TRF" Member
Join Date: Jun 2023
Location: Switzerland
Posts: 143
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Maybe because Rolex is aware of the 32xx problem. Oh no! I started the 32xx discussion again!
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#3 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Apr 2013
Location: NL
Watch: Yachtmaster
Posts: 14,584
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Good to hear a positive story
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__________________
Day Date 18238, Yachtmaster 16622, Deepsea 116660, Submariner 116619, SkyD 326935, DJ 178271, DJ 69158, Yachtmaster 169622, GMT 116713LN, GMT 126711. |
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#4 |
2024 Pledge Member
Join Date: Aug 2013
Location: Itinerant
Watch: 79010sg
Posts: 8,283
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#5 | |
"TRF" Member
Join Date: Dec 2020
Location: .
Posts: 2,841
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Just sent in a 126600 for servicing with RSC, past warranty by 2 months..
Quote:
Of course Rolex HQ is aware! Its known they give a few additional months beyond the 5 years warranty period to fix (for free) the few missing seconds out of 86400, 'tuning' amplitudes included. Anyhow, good outcome for you, OP ![]() Btw, my 126600 needed the 'spa' twice during warranty period. Rolex called it 'movement control'. |
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#6 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Nov 2010
Location: North Carolina
Watch: Rolex/Others
Posts: 46,556
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Good for you.
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#7 |
"TRF" Member
Join Date: Sep 2022
Location: Abu Dhabi, UAE
Posts: 68
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Good for you
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#8 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Jul 2012
Real Name: Kat
Location: CA, USA
Watch: 126233 Wimbledon T
Posts: 6,904
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That’s good news. So Rolex isn’t heartless, like they sometimes seem.
Hope it runs well for many years, after you get it back. Kat Sent from my iPad using Tapatalk |
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#9 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Jun 2017
Location: GA
Posts: 4,814
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Good to hear
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#10 |
2024 Pledge Member
Join Date: Aug 2013
Location: Itinerant
Watch: 79010sg
Posts: 8,283
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OP great work and reflects well on the brand.
Sent from my iPhone using Tapatalk |
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#11 |
"TRF" Member
Join Date: Jun 2024
Location: Singapore
Watch: 116500LN-0001
Posts: 16
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Thanks for your well wishes everyone!
Sent from my iPhone using Tapatalk |
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#12 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Dec 2013
Location: UTC/GMT -5
Posts: 3,620
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Great outcome.
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#13 |
"TRF" Member
Join Date: Jun 2024
Location: Singapore
Watch: 116500LN-0001
Posts: 16
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RSC just sent me an sms and an email to update me that it’s time to be reunited with my 126600. Exactly 1 month to the day I sent in my watch. Professional!
Sent from my iPhone using Tapatalk |
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#14 |
2024 Pledge Member
Join Date: Apr 2018
Real Name: Harry
Location: England
Posts: 10,375
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Congratulations. That's a good result all round.
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#15 |
"TRF" Member
Join Date: Jun 2024
Location: Singapore
Watch: 116500LN-0001
Posts: 16
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#16 |
2024 Pledge Member
Join Date: Aug 2009
Real Name: Travis
Location: FL / NYC
Watch: Yes..
Posts: 33,003
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Great news and thanks for the update. Looking forward to pics after it arrives fresh from the spa.
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#17 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Jun 2017
Location: GA
Posts: 4,814
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Glad this worked out
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#18 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Nov 2010
Location: North Carolina
Watch: Rolex/Others
Posts: 46,556
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Good that you have it back.
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#19 |
"TRF" Member
Join Date: Jun 2020
Location: United Kingdom
Watch: Rollie
Posts: 774
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Glad you have a positive outcome. Although the service centre would be within their rights to not fix your watch free of charge, this is the service I would expect when spending thousands on a watch.
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#20 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Jul 2013
Real Name: Brian (TBone)
Location: canada
Watch: es make me smile
Posts: 76,275
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I hope it comes back like brand spanking new
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#21 |
2024 Pledge Member
Join Date: Oct 2009
Real Name: Gary
Location: USA
Watch: Daytona
Posts: 11,443
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Love a little good news these days!! Cool!
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