The AD doesn’t care about us

[NAUI1982]

My wife and I buy a fair amount of luxury goods. We are registered and regularly see three high quality ADs for some nice watches and our spend history exceeds a small country’s gross domestic product. ��

It’s our 27th anniversary today. Our sales associates know us well, and have all our milestones recorded including dates of our kids birthdays and graduation dates and all that relevant data for their CRM systems.

Guess what?

Not a single call. Not a single email. Nothing today. We asked about eight months ago for his and her day dates. Nothing.

But we did get an email from the BMW dealer and the Mercedes dealer wishing us a hard happy anniversary. And we got a call from Cartier wishing us a happy anniversary. And we got calls from Hermes and my wife’s SA at Neiman Markus.

It seems like those luxury vendors use their CRM systems to build customer relationships and engagement like one would expect.

Rolex, nope. Nothing.

They call. When they have stuff to sell us.

Almost never stuff on our list. Only twice in about three years have they called with watches we requested. We have even bought when they called about stuff we didn’t request.

Pretty much done with Rolex. This was the straw.

Got my wife a nice Hermes birkin bag. Rolex.

[JoseR]

You're just $$$ for Rolex AD's. Don't think they personally care about anyone, just the mighty dollar.

[OTX]

Seems to me you have been taken for granted somewhat. They see you as a usual customer so they don’t have to work hard to get your business. It could have been an honest mistake but I would contact management and bring it up. I promise you that they will take you very seriously from now on. Sometimes they need a reminder.

[mpkRolex]

Originally Posted by OTX

Seems to me you have been taken for granted somewhat. They see you as a usual customer so they don’t have to work hard to get your business. It could have been an honest mistake but I would contact management and bring it up. I promise you that they will take you very seriously from now on. Sometimes they need a reminder.

Exactly my thought

[nukeandjuke]

I’ll trade u any watch u want for that birkin

[NAUI1982]

Originally Posted by nukeandjuke

I’ll trade u any watch u want for that birkin

Out of my wife’s cold dead hands. lol.

[Sydny2]

Originally Posted by nukeandjuke

I’ll trade u any watch u want for that birkin

I could trade you my birkin for your watch ;)

[brandrea]

You clearly haven’t spent enough

[NAUI1982]

Originally Posted by brandrea

You clearly haven’t spent enough

[Vince_76]

Unfortunate. Lesson here is don’t be a mark and stop pandering to ADs (not saying that’s you, but that’s what the takeaway is). Hopefully you only bought stuff you actually wanted except for going on the “journey” aka bleeding your pockets

Good on you for voting with your wallet and getting the birkin!!

[WatchGuy1966]

Reminds me of the song

"Lookin' for love in all the wrong places"

[joli160]

Cartier and Hermes also don’t really care about you but at least give you the feeling they do.
These brands are a few levels higher and still believe in customer satisfaction

[Michael T]

Originally Posted by joli160

Cartier and Hermes also don’t really care about you but at least give you the feeling they do.
These brands are a few levels higher and still believe in customer satisfaction

My wife and I would say that Cartier and Hermes here in Houston are very responsive and have outstanding customer service. Rolex, not so much.

[KatGirl]

Originally Posted by WatchGuy1966

Reminds me of the song

"Lookin' for love in all the wrong places"

That made me laugh out loud! OP, It is very likely your AD did not have the matching watches you requested. I’m not sure why you are taking it so personally. It’s a business relationship. You obviously have the means to buy from the secondary market, so just buy the Day Dates, which are probably cheaper, when you go grey. Happy Anniversary!

Kat


Sent from my iPad using Tapatalk

[NAUI1982]

Originally Posted by KatGirl

That made me laugh out loud! OP, It is very likely your AD did not have the matching watches you requested. I’m not sure why you are taking it so personally. It’s a business relationship. You obviously have the means to buy from the secondary market, so just buy the Day Dates, which are probably cheaper, when you go grey. Happy Anniversary!

Kat


Sent from my iPad using Tapatalk

Thanks Kat.

Blue Hombre is still hard to get even grey but the saddest part is I can ask my TD to get them and he would have them within a few days brand new in box out the back door of an AD.

[rlx123]

Originally Posted by NAUI1982

Thanks Kat.

Blue Hombre is still hard to get even grey but the saddest part is I can ask my TD to get them and he would have them within a few days brand new in box out the back door of an AD.

Are you referring to white gold blue dial?


Sent from my iPhone using Tapatalk

[TickTockChuck]

Originally Posted by WatchGuy1966

Reminds me of the song

"Lookin' for love in all the wrong places"

Ha, funny. These ADs are not your friend, they are business people trying to squeeze folks for as much money as they can. Sounds like money is not an issue, so why not buy grey and get what you want without all these silly AD games. Good luck.

[mpkRolex]

Originally Posted by TickTockChuck

Ha, funny. These ADs are not your friend, they are business people trying to squeeze folks for as much money as they can. Sounds like money is not an issue, so why not buy grey and get what you want without all these silly AD games. Good luck.

Agree. I know some people care about the AD buying experience. But where I am there is no special experience buying from the Rolex AD.

[jamesgames]

Well at the end of the day I think you are upset because you had high expectations for a certain level of catering from them and you didnt get it. Rolex doesn't need your business and they act like it - unfortunate but that's what happens as a function of supply / demand.

[Rollieplz]

Totally agree, finally at the point in my life where I can afford a nice watch and I really have no chance of getting one at an AD in Florida. I even offered to purchase a $15-20k diamond upgrade for my wife at 4 different ADs if I could get a Rolex at the same time and none of them gave a 💩. I did however get offered a $40k and $80k day date on two occasions so maybe if I would have bought one I could get a sub in 2 yrs 😆.

[bigheart]

Originally Posted by Rollieplz

Totally agree, finally at the point in my life where I can afford a nice watch and I really have no chance of getting one at an AD in Florida. I even offered to purchase a $15-20k diamond upgrade for my wife at 4 different ADs if I could get a Rolex at the same time and none of them gave a 💩. I did however get offered a $40k and $80k day date on two occasions so maybe if I would have bought one I could get a sub in 2 yrs 😆.

I feel your pain. I can't get offered anything in my state either and have Rolex purchase history at the AD as well. Grey dealers it is for me I guess.

[173rdabn]

Finally discovered that they don't give a rat's ass about you, eh?

[SubDate]

Problem is, as soon as that “Mr. Smith we were just reaching out to let you know your new Panda is here for pick up” call comes, 99% of us will go running to their door. Fuels the system.

[kritameth]

Speak for yourself, I get free water!

[NAUI1982]

Originally Posted by kritameth

Speak for yourself, I get free water!

Awesome! That’s why we stop in and say hi when we’re out and about. Need the water.

[Bxtek]

Originally Posted by kritameth

Speak for yourself, I get free water!

What kind? Regular?? I must be a VIP since I get sparkling!

[SLWoodster]

It’s interesting you are all those things with so many brands but just buying Rolex.

What’s your Patek and AP experience like?

Originally Posted by NAUI1982

My wife and I buy a fair amount of luxury goods. We are registered and regularly see three high quality ADs for some nice watches and our spend history exceeds a small country’s gross domestic product. 😂

It’s our 27th anniversary today. Our sales associates know us well, and have all our milestones recorded including dates of our kids birthdays and graduation dates and all that relevant data for their CRM systems.

Guess what?

Not a single call. Not a single email. Nothing today. We asked about eight months ago for his and her day dates. Nothing.

But we did get an email from the BMW dealer and the Mercedes dealer wishing us a hard happy anniversary. And we got a call from Cartier wishing us a happy anniversary. And we got calls from Hermes and my wife’s SA at Neiman Markus.

It seems like those luxury vendors use their CRM systems to build customer relationships and engagement like one would expect.

Rolex, nope. Nothing.

They call. When they have stuff to sell us.

Almost never stuff on our list. Only twice in about three years have they called with watches we requested. We have even bought when they called about stuff we didn’t request.

Pretty much done with Rolex. This was the straw.

Got my wife a nice Hermes birkin bag. F_ck Rolex.

[NAUI1982]

Originally Posted by SLWoodster

It’s interesting you are all those things with so many brands but just buying Rolex.

What’s your Patek and AP experience like?

I own one Patek that took me about nine months to get. From WOS who is also one of my Rolex AD.

Not buying AP but am waiting for a Vash which will likely come in near my birthday.

[Nice marmot]

Whether it be Hermes, Cartier, Neiman Marcus, BMW, MB or Rolex, none of these companies actually give a damn about you. If you lost all of your money tomorrow, do you honestly think you would hear from any of these people again? Of course not. It’s all a transactional relationship, it is just more obvious with Rolex because they don’t have to work for sales.

[Calatrava r]

Merchants really only care about the next sale. It is how they make their money. If you hear from a merchant out of the blue, sales may be slow.