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30 January 2024, 09:32 AM | #1 |
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Rolex Service declined due to "Corroded & Mod 93160A SEL"
This has to be the most bizarre reason ever that I'm aware that Rolex UK have declined to service my 16600 from 2006 unless I pay £1145 for a new bracelet. Why because they say the bracelet is "Corroded & Modified" and deemed an Essential replacement. In the last few months I elected to have the original bracelet refurbed by a specialist to keep my watch as original as possible.
To rub salt in an open wound they say they will not return the old bracelet, if I agree and buy new ! The original bracelet has had a some new pins fitted by one of the UK's top Rolex bracelet restorers and not only works perfectly it looks amazing with little to zero stretch and in No way likely to fail or become disconnected from my wrist. As far as corrosion is concerned I think this is BS and so does the Bracelet restorer I used. Has any body been in a similar situation with Rolex UK service centre at Kent ? I cannot even use an Independent UK Rolex Authorised Service centre as they cannot get the parts for the Sea Dweller service from Rolex UK as this is one of the few models that they are not allowed to service and purchase spare parts for. It also has to do with pressure testing it. Any advice..........other than let Rolex charge me for the cost of a new bracelet ! |
30 January 2024, 09:36 AM | #2 |
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Rolex will do what Rolex wants to do... I have heard of similar stories at other RSC.
Looks like they're going to make you pay up for a new bracelet regardless. I'd pull the watch, wait a bit, send it back with no bracelet. Things get lost... Sell the new bracelet.
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30 January 2024, 09:43 AM | #3 | |
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I honestly think they are getting totally outrageous in there treatment of customers. |
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30 January 2024, 09:48 AM | #4 |
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I would decline service, get the watch back, then Send it in again head only and see if that works
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30 January 2024, 09:50 AM | #5 |
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Have a feeling Rolex wants 100% original when exiting servicing to ensure of the product they are warrantying for two years. In a sense, it also ensures if you sell it as 'just serviced by RSC' the buyer can assume 100% Rolex parts.
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30 January 2024, 09:57 AM | #6 | |
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Its the first time in the past 8 years I have had any problems with Rolex UK, I usually send in 1 watch a year for service and they are usually so good to deal with proper customer focused. But now I feel its a whole new ball game lets rinse as much as we can out of these punters. |
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30 January 2024, 09:51 AM | #7 |
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Is the £1145 on top of the service/full overhaul fee? Not too many options left for you I'm afraid if it is RSC service you are after. They are probably not happy with non-RSC refurbishment done previously.
You could try RSC at St. James' but unlikely to have a different outcome. |
30 January 2024, 10:01 AM | #8 | |
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Complete service £730 Replacement bracelet £1145 Replacement glass £130 Replacement disc for bezel £55 Replacement oscillating weight £90 I have no problem with all the other items on the list. Sea Dweller service from what I have learned today is RSC only as UK Authorised service centres cannot order the parts any more for this model if you want genuine parts and pressure test. |
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30 January 2024, 10:17 AM | #9 | |
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30 January 2024, 08:04 PM | #10 | |
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As above, they will probably want to warranty the watch and service and they can't so that with aftermarket parts on it. Best send it back in later without the bracelet as already suggested. |
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30 January 2024, 09:58 AM | #11 |
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I have been told previously they will only service a watch with an original bracelet on. Otherwise you must buy a new bracelet which you were quoted £1145 (Inc VAT hopefully?). I would get it back, then send it in without a bracelet on. Pay for the new bracelet at service then sell the refurbed bracelet but with the new clasp on it. I know it’s crazy, but that way you have a new original bracelet with your original correct date clasp on that they shouldn’t have any problem with servicing in the future. Yes, I know it’s crazy!
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30 January 2024, 10:03 AM | #12 | |
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30 January 2024, 11:34 AM | #13 | |
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I think that is a trade-in quote for the bracelet.
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31 January 2024, 03:25 AM | #14 | |
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30 January 2024, 10:12 AM | #15 |
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A similar situation happened to me & my 16233. It was my father's, given to me before my wedding. He got it in the early 90s & it had been serviced local to him at an AD throughout its life. At some time, the dial pips were re-lumed, likely (I assume) by an in-house watchmaker at this AD. I brought the watch to RSC in Los Angeles, wanting a full service so I could start my ownership with the watch off with a solid baseline. They refused service, citing "a counterfeit dial." My jaw dropped when they said this & I asked for clarification. The person brought out a loupe & showed me that the lume pips were not absolute perfect spheres & were slightly "smooshed" or "smeared." They are imperceptible to the naked eye. He said in order to go through with the service, they'd have to order a replacement dial & would keep the original. I refused, wanting to preserve the watch that had been gifted to me & all of its memories, & got it serviced by a reputable independent locally. I get the sense that as Rolex has grown exponentially in popularity, their servicing has become much more stringent.
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30 January 2024, 10:20 AM | #16 |
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I seem to remember a Block exemption case brought against Rolex back in 2000 or 2004, about restrictions in parts supply to what Rolex deemed unauthorised service centres.
Wonder if they still hide behind that restricted access to parts ? |
30 January 2024, 05:16 PM | #17 |
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Take it directly to RSC St James on a nato. They’ll service it.
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30 January 2024, 07:36 PM | #18 |
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Unfortunately refurbing and keeping original don't mix. This is getting a more and more common issue with these third party companies doing all types of modifications.
Who did you use for the bracelet restoration? A good restoration shouldn't be visible noticeable, did they install pins with other dimensions than original or use non 904 steel?
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30 January 2024, 08:22 PM | #19 | |
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I do believe the Case is 904L steel but the Bracelet is 316L Steel, can anyone confirm that ? |
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30 January 2024, 08:56 PM | #20 |
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I’d do as another has suggested.
Decline the service quote, pay the fee, and keep the Rolex “as is”. As long as it’s working fine, wait a year or so and re-submit to RSC as head only. Or on a regular leather strap. Sent from my iPhone using Tapatalk Pro
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30 January 2024, 09:03 PM | #21 | |
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Yes seems the sensible option under the circumstances |
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30 January 2024, 10:14 PM | #22 |
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I would get the watch back and look for another RSC to submit the watch for service.
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30 January 2024, 10:37 PM | #23 | ||
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Rolex Service declined due to "Corroded & Mod 93160A SEL"
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30 January 2024, 11:15 PM | #24 |
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Just so you are aware the RSC will inscribe the inside of the case back to indicate that they have declined to service the watch…..so asking for its return and then resubmitting at a later date is unlikely to resolve the issue for you.
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30 January 2024, 11:33 PM | #25 | |
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31 January 2024, 01:32 AM | #26 | |
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Whats your experience has it happened to you ? |
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31 January 2024, 01:56 AM | #27 |
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Resend it head only, I suspect they don't want to be liable if the bracelet falls off after servicing and you lose or damage your watch.
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31 January 2024, 02:46 AM | #28 |
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31 January 2024, 07:19 PM | #29 | |
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31 January 2024, 08:04 PM | #30 | |
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You know what the swiss are like . |
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