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3 August 2021, 11:43 AM | #1 |
2024 Pledge Member
Join Date: Jun 2009
Real Name: Rocky
Location: Australia
Watch: Grail:Bluesy
Posts: 17,802
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RSC Service - Sydney Australia
This is by way of a "Public Service" announcement for the Australian Members.
I sent my 14060M to the RSC for a full service on May 10. (It had stopped) (8 yrs since last full service). Normal timeframe for this was quoted by the RSC as about 8 weeks. At 13 weeks this week, I flicked off an email to confirm my assumption that the extended timeframe (and absence of any advice) was due to the COVID lockdown in Sydney. The absence of a reply tends to support that assumption. I have always found the communication from this RSC to be excellent (the Receptionist/Office Manager is a legend) and so it seems clear that any service times will be greatly extended due to the impact of the lockdown. All of this is probably 'bleeding obvious' to the Sydney locals but up here in the country we are a bit 'insulated'. Cheers.
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Cellini 4112. Sub 14060M. DJ 16233. Rotherhams 1847 Pocket-watch. Foundation Member of 'Horologists Anonymous' "Hi, I'm Rocky, and I'm a Horologist..." |
3 August 2021, 11:47 AM | #2 |
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Posts: 6,692
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Yep. Sydney RSC is pretty good usually.
I sent 2 watches for warranty work and got them back 2-3 weeks in before Covid. They quote 8 weeks usually for service and depending if they need to order parts from Geneva will dictate how long. During lockdown in Sydney + delays in international shipping/freight I think its going to be a while yet. Sydney is in lockdown until end of August and even then that will depend on vaccine rates. Luckily there is a huge exponential takeup of vaccines now but thats not going to help you at the moment with timeframes for your watch. |
6 August 2021, 07:41 PM | #3 |
2024 Pledge Member
Join Date: Jun 2009
Real Name: Rocky
Location: Australia
Watch: Grail:Bluesy
Posts: 17,802
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Update: Message on the RSC phone number confirms closure for an indefinite period (dependent upon the Sydney lockdown).
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Cellini 4112. Sub 14060M. DJ 16233. Rotherhams 1847 Pocket-watch. Foundation Member of 'Horologists Anonymous' "Hi, I'm Rocky, and I'm a Horologist..." |
6 August 2021, 09:55 PM | #4 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Jul 2013
Real Name: Brian (TBone)
Location: canada
Watch: es make me smile
Posts: 76,847
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Unfortunate Rocky. I hope they get back up and running and you get your Submariner back soon
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7 August 2021, 01:22 PM | #5 |
2024 Pledge Member
Join Date: Jun 2009
Real Name: Rocky
Location: Australia
Watch: Grail:Bluesy
Posts: 17,802
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Thanks Brian, it is funny how you get used to having an item that you like and enjoy wearing regularly. I have been giving the others a bit of wrist time but I really miss the Sub.
This hiatus has got me thinking about totally changing my 'wear-pattern' and maybe wearing each for a Month at a time rather than alternating daily. That way the non-wearer can just wind down and have a rest for a month rather than being on the winder every second day. Also the Crown will only get a work-out every second Month. Wondering if it might be better for the mechanisms.
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Cellini 4112. Sub 14060M. DJ 16233. Rotherhams 1847 Pocket-watch. Foundation Member of 'Horologists Anonymous' "Hi, I'm Rocky, and I'm a Horologist..." |
14 May 2022, 08:41 PM | #6 | |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Jul 2013
Real Name: Brian (TBone)
Location: canada
Watch: es make me smile
Posts: 76,847
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Quote:
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2 January 2022, 12:37 AM | #7 |
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Real Name: Matt
Location: .
Watch: PAM111
Posts: 2,843
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I hope this worked out for you Rocky and you got your watch back. I am just wondering how you posted something so valuable within Australia, given that Australia Post caps paid ‘extra cover’ insurance at $5000?
I am trying to work out how to get a watch posted with full insurance from interstate (Tasmania to Queensland). Any advice from anyone with Australian experience gratefully received! |
2 January 2022, 07:32 AM | #8 |
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Join Date: Mar 2012
Location: Brisbane
Watch: DSSD
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Is it still 5k?
That's what it was 20 years ago |
2 January 2022, 08:04 AM | #9 |
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Real Name: David
Location: australia
Posts: 20,197
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You have to use a security company. They will move capital city to capital only. Buyer has to pick up. Around 800 dollars
Sent from my iPhone using Tapatalk
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2 January 2022, 08:08 AM | #10 |
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Join Date: Feb 2020
Real Name: Matt
Location: .
Watch: PAM111
Posts: 2,843
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Thank you guys. Dirt, yes, Australia Post still only covers up to $5000. How annoying!
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13 May 2022, 11:03 AM | #11 |
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Join Date: Feb 2015
Location: Sydney, Australia
Posts: 1,005
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Just a heads up - I was at the RSC Sydney this week and they will actually be closing down in November 2022, with all the servicing in Australia now to be done by RSC Melbourne.
It's a real shame as I always enjoyed going in to RSC Sydney and chatting to the watchmakers there whenever there was a tricky issue. Anyway, it appears they have a big backlog of work to through. I think they're booked out until July and then they have a waitlist of people.
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13 May 2022, 11:09 AM | #12 | |
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Location: Melbourne
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Quote:
Guessing / Hoping they have expanded workshop facilities to cover all of Aus and the technicians to fill it. |
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13 May 2022, 01:42 PM | #13 |
"TRF" Member
Join Date: Mar 2012
Location: Brisbane
Watch: DSSD
Posts: 8,032
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13 May 2022, 01:40 PM | #14 | |
"TRF" Member
Join Date: Mar 2012
Location: Brisbane
Watch: DSSD
Posts: 8,032
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Quote:
It looks like things have gone full circle, as Melbourne always used to be the only service centre. I've never had a watch serviced at Sydney RSC as my dealer only ever dealt with Melbourne, so I couldn't comment on their customer service and have never come across anyone that's used them either I always wondered if it was better than, or the equivalent of Melbourne. Perhaps the whole crew will be relocating to Melbourne now that we are opening up the country? If not, then I imagine Max Schweitzer will have some more guys available to work on the latest Rolex movements? Thanks for the heads up |
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25 December 2023, 08:44 PM | #15 |
"TRF" Member
Join Date: Oct 2018
Location: Sydney AU
Posts: 2
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14 May 2022, 03:27 PM | #16 |
"TRF" Member
Join Date: Oct 2019
Real Name: Graham
Location: Aus
Posts: 2,449
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Damn this is sad news… I do like chatting to Joy and Louella, good people.
Also quite sad in that if of my existing watches suffer from the 32xx movement issue I’m highly unlikely to bother with warranty… |
14 May 2022, 08:22 PM | #17 |
"TRF" Member
Join Date: Mar 2022
Real Name: Haowen
Location: NY
Posts: 39
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oh damn.....
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15 May 2022, 12:16 AM | #18 |
"TRF" Member
Join Date: May 2022
Real Name: Mike
Location: New Zealand
Watch: 16710 gmt
Posts: 79
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We are even worse of here in NZ. Melbourne is our closest RSC so sending anything overseas for servicing is super stressful
Sent from my SM-G998B using Tapatalk |
31 July 2022, 12:41 PM | #19 |
"TRF" Member
Join Date: Dec 2019
Real Name: Phil
Location: Australia
Watch: Rolex sd43
Posts: 9
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I’m in Australia bought a watch from Europe with an overhaul plus 2 year int service warranty card attached. Watch was damaged by rsc .Rang Melbourne they refuse to repair the watch here in oz. Not happy. International service gaurantee is worthless
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31 July 2022, 12:41 PM | #20 |
"TRF" Member
Join Date: Dec 2019
Real Name: Phil
Location: Australia
Watch: Rolex sd43
Posts: 9
|
I’m in Australia bought a watch from Europe with an overhaul plus 2 year int service warranty card attached. Watch was damaged by rsc .Rang Melbourne they refuse to repair the watch here in oz. Not happy. International service gaurantee is worthless
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31 July 2022, 01:26 PM | #21 | |
"TRF" Member
Join Date: Mar 2012
Location: Brisbane
Watch: DSSD
Posts: 8,032
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Quote:
I've never had a problem with the reverse situation where I had warranty work done OS. I wonder what would cause Melbourne to not want to play the game |
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31 July 2022, 05:28 PM | #22 |
"TRF" Member
Join Date: Dec 2019
Real Name: Phil
Location: Australia
Watch: Rolex sd43
Posts: 9
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Because the watch was damaged at an rsc in Europe so they deem it is for them to remedy the problem. I don’t want to send to bloody Europe. When it can be done here.I’m still looking in to it, they over polished side of case and we need a replacement middle case..halved the value of the watch. I’m going to fight them!
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31 July 2022, 05:28 PM | #23 |
"TRF" Member
Join Date: Dec 2019
Real Name: Phil
Location: Australia
Watch: Rolex sd43
Posts: 9
|
Because the watch was damaged at an rsc in Europe so they deem it is for them to remedy the problem. I don’t want to send to bloody Europe. When it can be done here.I’m still looking in to it, they over polished side of case and we need a replacement middle case..halved the value of the watch. I’m going to fight them!
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