Great Omega service

[harrisonkris66]

I recently brought an omega smp 300. The previous owner must have left the crown open at some point and some moisture got into the watch. I contacted omega they sent a pre paid pack to send the watch in under warranty. I posted the watch monday and had a call today they have fixed the watch and replaced the sills and it will be delivered back to me tomorrow. Why cant rolex give a service like this to there customers.

[AEC]

Originally Posted by harrisonkris66

I recently brought an omega smp 300. The previous owner must have left the crown open at some point and some moisture got into the watch. I contacted omega they sent a pre paid pack to send the watch in under warranty. I posted the watch monday and had a call today they have fixed the watch and replaced the sills and it will be delivered back to me tomorrow. Why cant rolex give a service like this to there customers.

Wow. That's remarkable. Thanks for sharing the report

[1William]

Amazingly fast. Good deal.

[samson66]

Wow that is fast! Nice going Omega! Last time I sent a Rolex/Tudor in for warranty service it took close to four months

[Wolfgang427]

This is why after 40+ years of Rolex, that I am moving away from Rolex and slowly gravitating toward Omega. Just common sense.

[harrisonkris66]

Originally Posted by Wolfgang427

This is why after 40+ years of Rolex, that I am moving away from Rolex and slowly gravitating toward Omega. Just common sense.

Most definitely i only like the pre ceramic rolexs not a big fan of modern rolex at all.

[ratty]

Which service centre did you use?

[JohnGingerwood]

I have had much better experiences at OSC than RSC. Not sure the reason?

[C0d]

Good to hear. I have heard about similar experiences over at OF also. Uptickwatches also had a review where he was blown away by Omega service and that he got a leather travel case for free.

Why Rolex isn't as good? Perhaps just the volume .. I imagine RSC has many times more volume. Rolex has been the front runner and the leader for decades now and Omega is only picking up steam now.

[harrisonkris66]

Originally Posted by ratty

Which service centre did you use?

Swatch group in southampton. They where very helpful and easy to get in touch with. Top service

[Minimalist]

Originally Posted by harrisonkris66

Swatch group in southampton. They where very helpful and easy to get in touch with. Top service

Thanks for this post, it's really good to know you could top notch service from Omega. I will keep this in mind if and when the need for a service/warranty repair becomes necessary.

Regards,
M.