Bad experience at Ben Bridge La Jolla - also noticed something potentially illegal.

[gwalker]

Originally Posted by Melanotaenia

Just like any other industry, if something show up as "new" in the store and has a defect, once the defect is repaired, it can no longer be sold as "new" but instead "reconditioned" or "refurbished"

Do these rules not apply to the Rolex/watch industry?

I have known AD's to remove a speck of dust from a new dial. The watch is still new. It hasn't been worn. The watch shouldn't have to be sold as "used." Rolex makes 800000 watches a year. There will be a few watches with issues that make it out. It is a very simple procedure to remove anything from the dial (unless its a DSSD.)

As for buying from AD's the 2 AD's I've used in the past have been wonderful. Especially the AD I purchased my Sub-C from last month. I have only been given attitude once at an AD and never went back. I am young (26) and usually the salesmen are more than eager to help me. I really hate to hear of this happening because most AD's out there are very kind and really know what customer service is. A few bad apples spoil the basket if you ask me.