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#1 |
"TRF" Member
Join Date: Jan 2023
Location: USA
Posts: 806
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Grand Seiko held my watch for 5 months; said misaligned seconds hand is "within spec"
I acquired the tentagraph from a grey dealer back in December 2023 (Brand New with stickers).
I promptly noticed the seconds hand not being aligned at 12 o'clock and made a thread about it. https://www.rolexforums.com/showthread.php?t=927931 After dropping it off at GS in Beverly Hills to get it fixed, they told me it will be sent to Japan and it would take 8-12 weeks. I've been on contact with them biweekly to see what the status was after the 12 week period, and then finally last week (nearly 5 months later), they told me they got the watch back but they didn't fire the alignment. pics in that thread above. Apparently GS said this is "within spec" quite a laughable response and I guess they are taking a page out of the Tesla playbook lol anyway, im not sure what the next step should be. to me, this is a huge defect on a $14k retail watch (I paid slightly less than that). How hard should I press on this issue. I'm not happy about this and im shocked GS wouldn't stand by their product |
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