Do not buy from joma shop! Unfair return policy!

[KatGirl]

I recently purchased a brand new Baltic Tricompax chronograph for $1800.00. It was a mechanical wind up movement. Unfortunately, it arrived with a broken mainspring. I returned it the very next day for a refund. They refunded me the price minus a $300.00 restocking fee! She tried to justify the fee by saying I had removed links, then replaced them, and they could see minor tool marks in the screw heads, which could be true, but that shouldn’t cost $300.00 to sort out. They said it was their policy. I said, but the watch arrived defective. Unfortunately, I sized it before trying to set the time. Nothing I said mattered. The disappointing part, besides the unfair charge, was that I really liked the watch, so will probably reorder it, from Baltic directly. I have been a loyal Joma Shop customer for years. Ironically, when you are waiting on hold, they play a recording about their wonderful unparalleled customer service. They also mentioned that they repaired the watch by demagnetizing it. I explained to the supervisor that demagnefication would not fix a broken main spring, but she did not understand what I was talking about. I tried to say the next buyer would also receive a defective watch, but she insisted that it was running, which we know is possible with a broken main spring. So, not only do they have poor customer service, they also have a subpar service department. I think they are under the mistaken impression that the movement is an automatic, rather than a hand wind movement. I tried to explain the difference to her, but she said her repairmen were experts. I think not. So, I wanted to warn everyone here about their unfair return policy, and subpar service department. Thanks for listening.

Kat


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