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Today, 02:13 AM | #1 |
2024 Pledge Member
Join Date: Jan 2018
Real Name: Michael
Location: Dotonbori
Watch: Mostly blue dials
Posts: 7,947
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A small hiccup but happy ending
Sent my wife's 7018 mother-of-pearl to Patek Service Center for servicing. Unfortunately the technician broke the MOP dial while opening the case. PSC called us to apologize and promised my wife they will keep ordering 2 MOP dials each time from Geneva, and deliver them to our residence for my wife to choose until she selects the dial she likes. Just FYI every MOP dial is different - the "waves" are all unique, some have darker blue hue, some have more stripes across.
This was her old dial before it broke IMG_20241012_234504_(750_x_950_pixel).jpg Below is the new one she chose as replacement IMG_20241012_234526_(750_x_950_pixel).jpg Eventually she settled with the dial above after 4 rounds (8 dials) of orders. Although it was disappointing the pattern of old MOP dial could never be replicated, PSC tried their best to accommodate my wife's selection of the replacement dial, and was extremely apologetic and patient during the entire process. We ended up with a MOP dial she really likes and were left impressed by their service. This feels like having a new watch. |
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