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harrisonkris66 · 28 January 2021, 09:10 PM

I recently brought an omega smp 300. The previous owner must have left the crown open at some point and some moisture got into the watch. I contacted omega they sent a pre paid pack to send the watch in under warranty. I posted the watch monday and had a call today they have fixed the watch and replaced the sills and it will be delivered back to me tomorrow. Why cant rolex give a service like this to there customers.

AEC · 28 January 2021, 09:58 PM

Quote:

Originally Posted by harrisonkris66

I recently brought an omega smp 300. The previous owner must have left the crown open at some point and some moisture got into the watch. I contacted omega they sent a pre paid pack to send the watch in under warranty. I posted the watch monday and had a call today they have fixed the watch and replaced the sills and it will be delivered back to me tomorrow. Why cant rolex give a service like this to there customers.

Wow. That's remarkable. Thanks for sharing the report

1William · 28 January 2021, 10:14 PM

Amazingly fast. Good deal.

samson66 · 28 January 2021, 10:29 PM

Wow that is fast! Nice going Omega! Last time I sent a Rolex/Tudor in for warranty service it took close to four months

Wolfgang427 · 28 January 2021, 10:56 PM

This is why after 40+ years of Rolex, that I am moving away from Rolex and slowly gravitating toward Omega. Just common sense.

harrisonkris66 · 28 January 2021, 11:36 PM

Quote:

Originally Posted by Wolfgang427

This is why after 40+ years of Rolex, that I am moving away from Rolex and slowly gravitating toward Omega. Just common sense.

Most definitely i only like the pre ceramic rolexs not a big fan of modern rolex at all.

ratty · 29 January 2021, 12:28 AM

Which service centre did you use?

JohnGingerwood · 29 January 2021, 12:47 AM

I have had much better experiences at OSC than RSC. Not sure the reason?

C0d · 29 January 2021, 01:18 AM

Good to hear. I have heard about similar experiences over at OF also. Uptickwatches also had a review where he was blown away by Omega service and that he got a leather travel case for free.

Why Rolex isn't as good? Perhaps just the volume .. I imagine RSC has many times more volume. Rolex has been the front runner and the leader for decades now and Omega is only picking up steam now.

harrisonkris66 · 29 January 2021, 01:28 AM

Quote:

Originally Posted by ratty

Which service centre did you use?

Swatch group in southampton. They where very helpful and easy to get in touch with. Top service

Minimalist · 29 January 2021, 03:02 AM

Quote:

Originally Posted by harrisonkris66

Swatch group in southampton. They where very helpful and easy to get in touch with. Top service

Thanks for this post, it's really good to know you could top notch service from Omega. I will keep this in mind if and when the need for a service/warranty repair becomes necessary.

Regards,
M.

28 January 2021, 09:10 PM	#1
harrisonkris66 "TRF" Member Join Date: Jul 2020 Location: London, England Posts: 120	Great Omega service I recently brought an omega smp 300. The previous owner must have left the crown open at some point and some moisture got into the watch. I contacted omega they sent a pre paid pack to send the watch in under warranty. I posted the watch monday and had a call today they have fixed the watch and replaced the sills and it will be delivered back to me tomorrow. Why cant rolex give a service like this to there customers.

28 January 2021, 10:56 PM	#5
Wolfgang427 2024 SubLV41 Pledge Member Join Date: Aug 2006 Real Name: Wolfgang Location: New Jersey. Watch: Rolex Tudor Omega Posts: 5,592	This is why after 40+ years of Rolex, that I am moving away from Rolex and slowly gravitating toward Omega. Just common sense. __________________ TRF member #917

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28 January 2021, 10:14 PM	#3
1William 2024 SubLV41 Pledge Member Join Date: Nov 2010 Location: North Carolina Watch: Rolex/Others Posts: 47,511	Amazingly fast. Good deal.

28 January 2021, 10:29 PM	#4
samson66 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Jul 2013 Real Name: Mike Location: Downy Ocean Hon Watch: my money leaving! Posts: 13,712	Wow that is fast! Nice going Omega! Last time I sent a Rolex/Tudor in for warranty service it took close to four months

29 January 2021, 12:28 AM	#7
ratty "TRF" Member Join Date: Sep 2010 Real Name: Graham Location: UK Watch: Daytonas and Subs Posts: 2,797	Which service centre did you use?

29 January 2021, 12:47 AM	#8
JohnGingerwood 2024 Pledge Member Join Date: Jul 2019 Real Name: Zach Location: USA Posts: 1,496	I have had much better experiences at OSC than RSC. Not sure the reason?

29 January 2021, 01:18 AM	#9
C0d Banned Join Date: Jun 2020 Location: Kanata Watch: Dog Posts: 815	Good to hear. I have heard about similar experiences over at OF also. Uptickwatches also had a review where he was blown away by Omega service and that he got a leather travel case for free. Why Rolex isn't as good? Perhaps just the volume .. I imagine RSC has many times more volume. Rolex has been the front runner and the leader for decades now and Omega is only picking up steam now.

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