RSC NYC current turn-around time ?

[Watch This]

Just picked up a BNIB SSYMII. About one month into ownership, the power reserve was 12 hours maximum after a full (50 turns) hand winding. The watch would wind and run, but would stop after less than 12 hours, whether worn or not. First Rolex in 30 years of owning many that had to go back to a RSC under warranty.

Anyway, my local AD (Mayors) insisted it be sent to NYC despite my requesting Dallas. I expected to be told 4-6 weeks, which I can deal with.

I was told more like 3-4 months! Not a happy camper right now. Has anyone here had recent experience with repair time at RSC in NYC? I suspect that they may be giving me a "worst case scenario" but would love some feedback. Also, any truth that they give priority to warranty work?

Thanks in advance for any insight.

[vh2k]

9 weeks for me.

[Laszlo]

I don't have any legit insights or know off hand what the normal wait time is. But considering how sour things are right now with part shortages, labor shortages, toilet paper shortages, yabadadoo, 3- to 4-months sounds like the new normal to me.

[Watch This]

Originally Posted by vh2k

9 weeks for me.

Thank you. 9 weeks and back in your hands or 9 weeks and still waiting?

[vh2k]

Originally Posted by Laszlo

But considering how sour things are right now with part shortages, labor shortages, 3- to 4-months sounds like the new normal to me.

It’s the NYC metropolitan area… so, as a result of ______, a certain percentage of staff decided to retire early, and some others decided to relocate.

[vh2k]

Originally Posted by Watch This

Thank you. 9 weeks and back in your hands or 9 weeks and still waiting?

9 weeks from drop off to pick up.

[ltmgeller]

It used to be about 5 weeks, so 9 isn't too bad in a covid world.

[bokmeipai]

Originally Posted by Watch This

Just picked up a BNIB SSYMII. About one month into ownership, the power reserve was 12 hours maximum after a full (50 turns) hand winding. The watch would wind and run, but would stop after less than 12 hours, whether worn or not. First Rolex in 30 years of owning many that had to go back to a RSC under warranty.

Anyway, my local AD (Mayors) insisted it be sent to NYC despite my requesting Dallas. I expected to be told 4-6 weeks, which I can deal with.

I was told more like 3-4 months! Not a happy camper right now. Has anyone here had recent experience with repair time at RSC in NYC? I suspect that they may be giving me a "worst case scenario" but would love some feedback. Also, any truth that they give priority to warranty work?

Thanks in advance for any insight.

I have had NY RSC service 2 different rolexes this year , each time they told me 8 weeks but I have gotten them both back in less than that. One I got back in 2.5 weeks and the other 5 weeks.

[fskywalker]

Originally Posted by Watch This

Just picked up a BNIB SSYMII. About one month into ownership, the power reserve was 12 hours maximum after a full (50 turns) hand winding. The watch would wind and run, but would stop after less than 12 hours, whether worn or not. First Rolex in 30 years of owning many that had to go back to a RSC under warranty.

Anyway, my local AD (Mayors) insisted it be sent to NYC despite my requesting Dallas. I expected to be told 4-6 weeks, which I can deal with.

I was told more like 3-4 months! Not a happy camper right now. Has anyone here had recent experience with repair time at RSC in NYC? I suspect that they may be giving me a "worst case scenario" but would love some feedback. Also, any truth that they give priority to warranty work?

Thanks in advance for any insight.

Have a Tudor at RSC Dallas and timing as follows:
-Wait from arrival to estimate: 4 weeks
- Was told 4-6 weeks after approval of job to replace sapphire, crystal and hands
- After 4 weeks of the job approval was called and told will be another 4-6 weeks more as have to order a part from Geneve (something apparently they realized after 4 weeks, so likely when the watchmaker was going to begin working with my watch! They could had order that upon appeoval of job 4 weeks ago!!


Sent from my iPhone using Tapatalk Pro

[Aquaholic_user]

I was just told up to 12 weeks, this is wack

Sent from my balloon knot

[Tensai]

I recently had a watch serviced at RSC NYC in 6 weeks.

[Watch This]

Seems to be a great deal of disparity.

[Watch This]

I'm figuring not less than two months hopefully not more than three.

One SA at Mayors said 4-6 weeks. Another (same location) said 3-4 months.

I guess I will split it down the middle and keep my fingers crossed. It is what it is.

[Jurdoc11]

Originally Posted by Watch This

I'm figuring not less than two months hopefully not more than three.

One SA at Mayors said 4-6 weeks. Another (same location) said 3-4 months.

I guess I will split it down the middle and keep my fingers crossed. It is what it is.

- Dropped off at AD on July 29 for movement service at NYSC

- September 17, notified of warranty coverage - told to expect 4 weeks to receive watch

- October 5 - notified watch was ready to be picked up.

So, if my math is correct, not quite 10 weeks.

[Watch This]

Originally Posted by Jurdoc11

- Dropped off at AD on July 29 for movement service at NYSC

- September 17, notified of warranty coverage - told to expect 4 weeks to receive watch

- October 5 - notified watch was ready to be picked up.

So, if my math is correct, not quite 10 weeks.

Helpful. Thank you.

[sportsfan0704]

I was in the RSC a little over a month ago for a link and they quoted someone else there 8-12 weeks for a service. Couldn’t guarantee sooner or later. Sounded a lot like an AD regarding when they might have a watch lol

[Wcdhtwn]

I dropped off my SD43 last Thursday for a trip to Houston RSC and was told it's likely not going to be back until next year. That was surprising. If NYC RSC is 8-ish weeks you're much better off than sending to Dallas. Hopefully they were being super conservative and it'll be much faster.

[Jurdoc11]

Originally Posted by Watch This

Helpful. Thank you.

Very welcome! Good luck:-)

[six_digit_ref]

seems accurate, normally NYC takes care of new goods and warranty issues that would require a higher ranking watchmaker. This is also a YMII so it is only a few watchmakers that are allowed to work on these. as far as timeframe sounds accurate also since parts are taking longer to and the work keeps pilling up. I had my 16610 serviced recently and had to wait 14 weeks, and this would be a more common movement so parts should be easier but they are backed up.

[SearChart]

Lead times are increasing worldwide. Ours is also in the 8+ week range. Just a metric F ton of work coming in since the summer.

[Watch This]

Originally Posted by SearChart

Lead times are increasing worldwide. Ours is also in the 8+ week range. Just a metric F ton of work coming in since the summer.

Bas - does RSC give priority to warranty work? To recently purchased watches coming back under warranty? Thanks.

[SearChart]

Originally Posted by Watch This

Bas - does RSC give priority to warranty work? To recently purchased watches coming back under warranty? Thanks.

Yes, warranty work is always a priority.

[Watch This]

Originally Posted by SearChart

Yes, warranty work is always a priority.

Thank you Bas and also for your excellent contributions to this forum.

[schoutedeni]

In RSC in June. Back in September. Full service plus new crystal.


Sent from my iPad using Tapatalk

[SearChart]

Originally Posted by Watch This

Thank you Bas and also for your excellent contributions to this forum.

[crew]

I shipped my GMT to NYC RSC on September 7th via USPS. It arrived on 9/16. I received my estimate today for the work and quickly ok’d it. No timeline given for the repair itself, but the estimate took about 4-1/2 weeks after receipt.

[stevestil]

took me about 7.5 weeks as from dropoff to pickup and this was in june of 2021.

[M9APO]

Seems like a global problem.

One of my Tudors failed 10 days after I'd purchased it new.

It finally came back from the UK RSC yesterday after 13 weeks.
They don't seem to prioritise warranty work, even on brand new watches.

[904VT]

Originally Posted by Watch This

Just picked up a BNIB SSYMII. About one month into ownership, the power reserve was 12 hours maximum after a full (50 turns) hand winding. The watch would wind and run, but would stop after less than 12 hours, whether worn or not. First Rolex in 30 years of owning many that had to go back to a RSC under warranty.

Anyway, my local AD (Mayors) insisted it be sent to NYC despite my requesting Dallas. I expected to be told 4-6 weeks, which I can deal with.

I was told more like 3-4 months! Not a happy camper right now. Has anyone here had recent experience with repair time at RSC in NYC? I suspect that they may be giving me a "worst case scenario" but would love some feedback. Also, any truth that they give priority to warranty work?

Thanks in advance for any insight.

Things are a little screwy right now in NYC in terms of the labor market and filling openings/maintaining full employment/equilibrium. I'm not surprised one bit that it would also impact the high skill technician positions. Try the RSC in Dallas just for a reference and see if you may be able to get better turnaround there until things normalize in NYC. If not there then the watchmaking school in Lititz. Send it from a different AD if Mayors is being unreasonable in your request.

[prestonmadoc]

I dropped off a sea dweller on august 23 to the NYC RSC and was told it would be six to eight weeks. I still don’t have it back and was told a month ago it might not be ready until early January. Something has happened and their estimates kept increasing.