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ROLEXROLEXROLEXROLEXROLEXROLEX
ROLEXROLEXROLEXROLEXROLEXROLEX
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#1 |
"TRF" Member
Join Date: May 2024
Location: USA
Watch: 16610, 126610LN
Posts: 22
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Rolex AD hierarchy
At at US Rolex AD, who is more senior, an operations manager or a sales associate?
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#2 |
"TRF" Member
Join Date: Jun 2020
Location: Pittsburgh
Watch: 126710BLNR Jubilee
Posts: 6,972
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Joking right? Obviously an OM. The best is an owner at an independent dealer. They can give you what you want for any reason.
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126710 BLNR Jubilee |
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#3 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Jul 2013
Real Name: Brian (TBone)
Location: canada
Watch: es make me smile
Posts: 76,237
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Deal with whoever can get you the reference you want
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#4 |
"TRF" Member
Join Date: Jun 2020
Location: Pittsburgh
Watch: 126710BLNR Jubilee
Posts: 6,972
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And you know they will, right? You can just tell they will come through. Sales 101 intuition.
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126710 BLNR Jubilee |
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#5 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Jul 2012
Real Name: Kat
Location: CA, USA
Watch: 126233 Wimbledon T
Posts: 6,896
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At my AD, my SA was off on the day I went in, and got the royal treatment, and the impressive gift. It was the store MGR who told me he will get me my Explorer. I believed him, because he is the person in charge of allocations. So, I would say the Mgr has more sway.
Kat Sent from my iPad using Tapatalk |
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#6 |
"TRF" Member
Join Date: Aug 2019
Real Name: Martin
Location: England
Watch: Sea Dweller
Posts: 3,066
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Why would you have an operations manager at a retail store?
I can understand Sales Manager, Senior Sales Assistant, Sales Supervisor, Shop Supervisor, Shop Manager, Deputy Shop Manager, Assistant Shop Manager and a hundred and one other connotations but not Operations Manager, that's a really bizarre job title in a retail outlet. If you were working in the head office where all the watches arrive before they were sent to the stores then I can understand the role of an Operations Manager. Must be a US thing.
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Martin Small Rolex, Omega, Seiko and Oris Collection |
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#7 | |
"TRF" Member
Join Date: Mar 2020
Location: USA
Posts: 969
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Quote:
I’m still on a few lists for the DJ I want but I’m coming to terms that I’ll never get one. Rolex doesn’t provide a pathway to have a realistic outlook on where one is in line or officially ordering anything. And I refuse to buy junky jewelry that my wife has no interest in. And I’m also not paying over retail. So I guess I’m back to looking at IWC, Blancpain and JLC. |
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#8 | |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Jul 2012
Real Name: Kat
Location: CA, USA
Watch: 126233 Wimbledon T
Posts: 6,896
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Quote:
Rolex has nothing to do with who gets what, except when super rare models are in play. All ADs are not equal. There are some who do not require spend histories, to get a SS sports model. In fact, Rolex frowns upon that practice, per my AD. Find another AD. It should not be that hard to get a DJ. Kat Sent from my iPad using Tapatalk |
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#9 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Mar 2017
Location: United States
Watch: Rolex and Patek
Posts: 11,022
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Each AD may be different. In most cases, your best bet is to attempt to talk directly to the owner or GM of the store. This is the person making the allocation decisions on limited watches. If they want, they will deal directly with you or refer you to a sales associate.
I doubt there is any business where an employee holds sway over the owner or GM. |
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#10 |
2024 Pledge Member
Join Date: Jul 2016
Location: The Ice House
Watch: Ingersoll Mickey
Posts: 3,176
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#11 | |
"TRF" Member
Join Date: Jun 2015
Location: USA
Watch: All
Posts: 5,194
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Quote:
![]() Mine is owned by WOS. If that’s rinky-dink, I’m speechless.
__________________
Rolex 228235 DD40 Olive, 126710BLRO, 116710BLNR, 116613LB, 116500LN White, 126610LN, 116500LN Black, 126610LV, 116610LV, 126334 Blue Diamond Breitling Navitimer 01, Cartier Santos Large |
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#12 | |
"TRF" Member
Join Date: Mar 2020
Location: USA
Posts: 969
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Quote:
And yes, apparently it’s now hard to even get a simple DJ. Checked numerous places in the US and in Europe. All you get is: no can do, may take years, get in line, may never happen. Which is a bit difficult to believe. When I go to an Omega operated boutique, I can place an actual order and make a down payment. They may not know either when something will show up, but at least you’re treated like an actual customer. Here’s what I don’t get: why doesn’t anyone - or Rolex for that matter - let you place an order? I’m a musician. I can think of several places that are in high demand and work custom orders. I recently purchased a really nice effect pedal for guitar. It’s highly sought after and goes for silly money on the used market. The manufacturer lets anyone who wants one place a very basic order online. The website looks like it was made in 1994 (probably was). After that you get an email and a link that will tell you how far back in line you are and which order dates are currently being processed. I waited for a little over five years. That didn’t bother me at all because at any given time I could see that I was still in line. It’s not that hard. |
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#13 |
"TRF" Member
Join Date: Mar 2020
Location: USA
Posts: 969
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#14 |
"TRF" Member
Join Date: Sep 2021
Location: CA
Watch: 126710 BLNR
Posts: 61
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With an attitude like that, I’m shocked you get told no on a DJ!
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#15 |
"TRF" Member
Join Date: Aug 2020
Location: Earth
Posts: 355
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Rolex
Cartier Omega Audemars Piguet Patek Philippe Richard Mille Longines IWC Breitling Vacheron Constantin All you have to do is go Google world's best watches and the lists go on. |
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#16 |
2024 Pledge Member
Join Date: Dec 2007
Location: US
Posts: 1,072
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Ask the store manager or owner, not us.
And if the question behind the question is, "Who's in a better position to get me the watch I want, the operations manager or the SA?" then the answer is, "Whoever has the better relationship with the store manager or owner." |
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#17 |
"TRF" Member
Join Date: Mar 2020
Location: USA
Posts: 969
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Look, I know how to behave. I’m also pretty good at reading people. I have to make very far trips to even get to an AD. Went through all the motions. I did not walk away with the impression that I will ever hear from anyone again.
I also put a good friend on the case who, unlike me, has a real substantial “purchasing history” with some of her local places in Europe. We’re talking big ticket items and not just Rolex. She was given the same answers. Not going to name the stores but they are well know in the world. They all act like spoiled brats and like they’re doing you a favor. |
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#18 | |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Jul 2012
Real Name: Kat
Location: CA, USA
Watch: 126233 Wimbledon T
Posts: 6,896
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Quote:
It’s possible that whomever you’ve dealt with can sense your disdain, even though you think you are hiding it. I’m a nobody, and have gotten 2 new Rolexes in less than a year, without any significant spend history. I’m waiting on a call for a third. Should be soon. My AD is just a regular family owned jewelry store, where they treat their customers well, like any successful retailer should. I say keep trying. The MGR. told me the story of a guy visiting from the UK, who had been on the waiting list for 3 years for a BLRO, and just happened to visit my AD. The store happened to take delivery of one that very day, and sold it to this guy on the spot. That’s my kind of risky dink AD! Kat Sent from my iPad using Tapatalk |
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#19 |
"TRF" Member
Join Date: Feb 2020
Location: Underground
Posts: 2,433
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I got a list, here's the order of my list that it's in
It goes: Reggie, Jay-Z, 2Pac and Biggie, André from OutKast, Jada, Kurupt, Nas, and then me |
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#20 |
2024 Pledge Member
Join Date: Aug 2013
Location: Itinerant
Watch: 79010sg
Posts: 8,283
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“Assistant [to] the ops manager”
Sent from my iPhone using Tapatalk |
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#21 | |
"TRF" Member
Join Date: Sep 2021
Location: CA
Watch: 126710 BLNR
Posts: 61
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Quote:
The reality is that it is in fact a favor. My guess is that fact being oblivious to you (among other things) is why you get told that’s it’s not going to happen. Best of luck with the IWC! |
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#22 | |
"TRF" Member
Join Date: May 2024
Location: la
Posts: 2
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Quote:
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#23 | |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Jul 2012
Real Name: Kat
Location: CA, USA
Watch: 126233 Wimbledon T
Posts: 6,896
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Quote:
I don’t think so, either. My SA was not there, so he took care of me that day. All I meant was the MGR is above the SA in the hierarchy, thus addressing the OP’s original question. Kat Sent from my iPad using Tapatalk |
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#24 |
2024 Pledge Member
Join Date: Apr 2018
Real Name: Harry
Location: England
Posts: 10,365
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When they've ripped up their infrastructure so that you can get your watch, you'll wake up and you still won't have it.
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#25 | |
"TRF" Member
Join Date: Jun 2024
Location: Australia
Posts: 54
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Quote:
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#26 | |
"TRF" Member
Join Date: Sep 2021
Location: SFO
Posts: 1,189
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Quote:
Not disagreeing and not dissing your watch but getting "the royal treatment" and being assigned a ladies explorer is hardly what 95% of the members of this board are after. I'm happy you're happy but let's call a spade a spade - an EXP I is not exactly making people faint and you're still waiting for that celebration dial if I recall... |
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#27 |
"TRF" Member
Join Date: Jul 2024
Location: World
Posts: 17
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#28 | |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Jul 2012
Real Name: Kat
Location: CA, USA
Watch: 126233 Wimbledon T
Posts: 6,896
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Rolex AD hierarchy
Quote:
This guy was saying he can’t get a DJ. I got my DJ Wimbledon, and an OP 36 Also, what is a ladies Explorer? I don’t have any ladies’ Rolexes. As for getting the royal treatment, I was talking about the nice gift I was given. I expect gifts at pick up, but not for just dropping by. I’m not sure what it is you are trying to say, unless you ARE dissing my watches. Kat Sent from my iPad using Tapatalk |
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#29 | |
"TRF" Member
Join Date: Apr 2018
Location: USA
Posts: 534
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Quote:
I have never met Kat personally, but she seems like an effusive character and I’m sure she can probably turn on the charm at the AD with the store management. I’ll just give her the benefit of the doubt after viewing her thousands of posts on TRF. |
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#30 | |
"TRF" Member
Join Date: Nov 2019
Location: Sunshine State
Watch: lots of Rolex
Posts: 4,914
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Quote:
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__________________
126610LV//116508 Daytona YG Black/Champagne 116655 YM40 Everose Oysterflex//126622 YM40 Blue//126600 SD43 126710BLNR//126711CHNR 126334 DJ41 Rhodium/Diamonds//126331 DJ41 TT Wimbledon 124300 OP41 Green//126334 DJ41Mint Green |
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