Does RSC know when the watch is purchased?

[foo4rolex]

I just curious about whether RSC know when the watch is purchased WITHOUT me presenting the warranty card?

[webble1]

They will know from the serial number on the watch

[foo4rolex]

The watch I have still under the 5 years warranty.

And, there is a problem with the watch.

So, I asked the lady at the RSC whether it would be covered under the warranty.

Then, she asked me whether did I bring along the warranty card?

It seems weird to me.

[JodyHighroller]

Originally Posted by foo4rolex

The watch I have still under the 5 years warranty.

And, there is a problem with the watch.

So, I asked the lady at the RSC whether it would be covered under the warranty.

Then, she asked me whether did I bring along the warranty card?

It seems weird to me.

That’s normal. You have to have possession of the warranty card in order to have things covered. That’s why watches without warranty cards/papers sell for much cheaper on the gray market.

[beshannon]

Originally Posted by foo4rolex

The watch I have still under the 5 years warranty.

And, there is a problem with the watch.

So, I asked the lady at the RSC whether it would be covered under the warranty.

Then, she asked me whether did I bring along the warranty card?

It seems weird to me.

Rolex guarantees the proper functioning of its watches for a period of five years from the date of purchase. The Rolex guarantee excludes normal wear-and-tear (notably the wear-and-tear of non-metal bracelets and straps), loss, theft, or damage due to misuse. The substitution of components with, or the addition of, components or accessories not manufactured by Rolex will invalidate the guarantee. The guarantee is valid only if (1) the watch has been sold by an Official Rolex Retailer; (2) the guarantee card has been completed in full by the Official Rolex Retailer at the time of purchase; and (3) the guarantee card is presented with the watch, either to an Official Rolex Retailer or to an Official Rolex Service Centre. Any work carried out by third parties will render the guarantee null and void.

https://www.rolex.com/watch-care-and-service/faq.html

[trematix]

Yes they know when the card was scanned and warranty starts from scan date


Sent from my iPhone using Tapatalk

[BumbleB]

Originally Posted by foo4rolex

The watch I have still under the 5 years warranty.

And, there is a problem with the watch.

So, I asked the lady at the RSC whether it would be covered under the warranty.

Then, she asked me whether did I bring along the warranty card?

It seems weird to me.

They always need to see the warranty card. Doesn’t matter if your name’s on it or not


Sent from my iPhone using Tapatalk

[77T]

The RSC knows the date an AD entered sales data into the Rolex extranet. But if an AD failed to do that properly then they won’t know a sales date.

In a case of AD sales logging failure, the RSC knows the dates it departed the factory and departed the distributor bound for the AD. They will also know the date FEDEX delivered the watch to the AD.



Sent from my iPhone using Tapatalk Pro

[foo4rolex]

RSC will not look at the date written on the warranty card right?

They just trust what is in the Rolex system I believe then.

[foo4rolex]

Originally Posted by beshannon

https://www.rolex.com/watch-care-and-service/faq.html

The warranty goes with the watch right?

[TswaneNguni]

Service at the AD you bought it from,then you wont be asked for the warrantee card .

[Off Script]

Originally Posted by foo4rolex

The warranty goes with the watch right?

As far as I'm aware the valid (swiped/activated) warranty follows the watch.

I have been able to receive service by displaying a photocopy of my warranty cards. I never hand over or mail in the originals. I found out this was possible from a post on here.