ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX
29 June 2021, 04:25 AM | #1 |
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Thanks AMEX
I bought my new Diver at the beginning of the year and scratched the edge of the bezel pretty good (definitely worse then the picture shows) on the tile wall in the bathroom the first week or so of having it. I would have left it but then I remembered about my American Express purchase protection that's on the credit card I used. They cover up to $1k for accidental damage on new purchases. Well, it was accidentally, so off to Clearwater it went for a new bezel.
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29 June 2021, 06:03 AM | #2 |
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Wow that's actually great - I should remember to do that next time I scratch an AP bezel, which is probably going to be soon!
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29 June 2021, 06:29 AM | #3 |
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Location: LA<>NY
Watch: Rolex♠Lange
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It's going to happen a 100 more times - fyi.
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29 June 2021, 06:32 AM | #4 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Apr 2019
Real Name: Brad
Location: Purdue
Watch: Daytona
Posts: 9,239
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Hopefully the service center doesn't put another scratch somewhere else
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29 June 2021, 06:38 AM | #5 |
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29 June 2021, 06:39 AM | #6 |
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Join Date: Aug 2012
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29 June 2021, 06:45 AM | #7 |
"TRF" Member
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Location: LA<>NY
Watch: Rolex♠Lange
Posts: 2,277
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It's a diver, your supposed to be able to wear it casually and care free and even ya know, dive with it?
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29 June 2021, 06:49 AM | #8 | |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Apr 2019
Real Name: Brad
Location: Purdue
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Quote:
You're a brave man! Glad it worked out
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29 June 2021, 07:24 AM | #9 |
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Amex customer service has always been fantastic, as is APs.
Really great they would even cover this. Expect they didn’t even quibble it.
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“My tastes are simple; I am easily satisfied with the best.” ― Winston S. Churchill |
29 June 2021, 07:35 AM | #10 | |
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Quote:
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29 June 2021, 07:42 AM | #11 |
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Join Date: Dec 2012
Real Name: Ash
Location: UK
Watch: AP Royal Oak
Posts: 4,544
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A pal of mine bought a 15400 new from AP a while ago, he knocked it on a door handle in the 1st few days and put a ding in the bezel. AP sent a driver 200 miles to collect it and repaired it FOC at warp speed. Who needs Amex.
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29 June 2021, 07:46 AM | #12 | |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Apr 2019
Real Name: Brad
Location: Purdue
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Quote:
Sounds like the perfect watch for a bunch of whiny man-children I kid. I kid. But seriously. I'm reconsidering joining this club after this thread.
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29 June 2021, 07:48 AM | #13 | |
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Sorry the whiny man child club is currently not accepting new members due to COVID restrictions. Sent from my iPhone using Tapatalk |
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29 June 2021, 07:58 AM | #14 | |
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Real Name: Gareth
Location: Surrey, UK
Watch: AP/Rolex
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Quote:
That’s clearly above and beyond service. Very impressive Ash. I’m comfortable to admit that I often put my left (watch) arm behind me walking through a doorway…….especially after a few glasses of Chocolate Block |
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2 July 2021, 04:24 AM | #15 |
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Real Name: Ariel
Location: Rosenberg,Texas
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They don’t stay new-looking long. Glad your AMEX covered it.
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2 July 2021, 02:29 PM | #16 |
2024 ROLEX SUBMARINER 41 Pledge Member
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Location: Cleveland
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how was the process?
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2 July 2021, 10:32 PM | #17 |
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Join Date: Nov 2020
Location: Dallas
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Posts: 107
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Funny you said this! I had my ROC delivered with a scratch on one if the lugs and AP said they would fix it. They fixed it in less than a week however upon receiving it back there was a new scratch in the caseback. I chose to leave it alone since no one would see it but it drives me insane 🤣
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2 July 2021, 10:51 PM | #18 |
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Probably a VIP client. For the rest of us mere mortals AMEX coming though is a nice thing.
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2 July 2021, 11:41 PM | #19 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Apr 2012
Real Name: Thomas
Location: Midwest USA
Watch: AP PP Rolex
Posts: 3,340
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Nice move!
Fresh bezel - kinda feels like a new watch. Love the black Diver |
2 July 2021, 11:47 PM | #20 |
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Real Name: Brian
Location: NJ
Watch: Pam Patek Rolex AP
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That is good to remember. Thanks!
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3 July 2021, 03:11 PM | #21 |
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You have to be under a certain time frame for coverage.
The AMEX document needed to be filled out by AP. I originally did it myself but the claim got kicked back so the watch was sent to AP and it delayed the process a bit. I then submitted the completed document with a picture of the damage along with the quote from AP. AP still had the watch while I waited for the approval from AMEX. Once AMEX approved the claim I gave AP the okay to proceed forward with the repair. In the meantime AMEX credited my account for the $1k which is the max coverage since the claim was over $1k. In the twenty years or so I have had AMEX I only used the coverage four times and have always been successful. This one was the most expensive with the cheapest being about $85. |
4 July 2021, 04:12 AM | #22 |
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Nice piece. If you saw the scratches on my 15500 you'd get a heart attack lol.
These watches were designed to be scratched. You have to definitely get used to it. |
4 July 2021, 04:38 AM | #23 |
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4 July 2021, 09:13 AM | #24 |
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Location: New Jersey, USA
Posts: 1,586
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Guys, I'm all good with scratches but banging it up the way I did on a whim the first week or so I had it why not get it fixed for minimal and start all over fresh with lesson learned.
It's not my first RO or ROO. The real take away point is that AMEX is top notch when it comes to their insurane and protection for anyone else who may have an accident or issue. |
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