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rushca01 · 29 February 2024, 10:55 AM

I’ve never had to use the warranty, do you have to have the warranty card or do they just run the serial number?

Stan Cooper · 29 February 2024, 12:17 PM

Quote:

Originally Posted by rushca01

I’ve never had to use the warranty, do you have to have the warranty card or do they just run the serial number?

For warranty service they want either the original warranty card or a copy of both front and back.

omar-rye · 29 February 2024, 12:20 PM

I’ve never had to produce one when dropping off in person at RSC. They were able to pull up the information from the serial number.

Andad · 29 February 2024, 01:32 PM

Quote:

Originally Posted by omar-rye

I’ve never had to produce one when dropping off in person at RSC. They were able to pull up the information from the serial number.

Then shouldn't Rolex be able to do the same if you post it to them?

ArtNouveau · 29 February 2024, 04:13 PM

My AD sent my BLRO to Dallas for a warranty checkup, I was never asked for the card.

PBJ1925 · 29 February 2024, 04:21 PM

Never had to produce a card for either:

1) Warranty repair within 5 year period
2) Post warranty service / repair

Did have to supply a card when I went to purchase a bracelet for my SkyD at RSC and also when I wanted to order an additional parts (I.E. links, clasp)

santoshlv426 · 29 February 2024, 04:21 PM

If you take the watch to the dealer you purchased it from, you probably won't need the card.
Otherwise you would and this would apply to all brands.
However with Omega, IWC and Cartier I know you can register the watch against your name online so a card's probably not essential but can't do this online reg with Rolex.

Halifax Daytona UK · 29 February 2024, 04:55 PM

The pusher on my white gold blue dial Daytona broke off and was lost so I took it to the local AD and they checked the warranty card before sending for repair under warranty

joli160 · 29 February 2024, 06:59 PM

It would be silly and an obsolete procedure if they still require this.
Entering the serial number in their system will tell the RSC when it was sold.

geoach · 29 February 2024, 07:47 PM

Quote:

Originally Posted by Stan Cooper

For warranty service they want either the original warranty card or a copy of both front and back.

same for me a few years back sent to Dallas

EEpro · 29 February 2024, 08:23 PM

Quote:

Originally Posted by joli160

It would be silly and an obsolete procedure if they still require this.
Entering the serial number in their system will tell the RSC when it was sold.

They are trying to avoid honoring the warranty on a resale watch. Any little thing from unoriginal finish to claimed evidence of it being opening and they will void the warranty.

29 February 2024, 10:55 AM	#1
rushca01 "TRF" Member Join Date: Feb 2016 Location: Indiana Watch: GMT BLRO Posts: 1,750	Warranty card required? I’ve never had to use the warranty, do you have to have the warranty card or do they just run the serial number?

29 February 2024, 04:55 PM	#8
Halifax Daytona UK "TRF" Member Join Date: Dec 2018 Location: North England Posts: 431	The pusher on my white gold blue dial Daytona broke off and was lost so I took it to the local AD and they checked the warranty card before sending for repair under warranty __________________ Owner of a 116520 White APH dial a black dial 126500 Daytona and a 2021 Black no date Sub

29 February 2024, 06:59 PM	#9
joli160 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Apr 2013 Location: NL Watch: Yachtmaster Posts: 14,629	It would be silly and an obsolete procedure if they still require this. Entering the serial number in their system will tell the RSC when it was sold. __________________ Day Date 18238, Yachtmaster 16622, Deepsea 116660, Submariner 116619, SkyD 326935, DJ 178271, DJ 69158, Yachtmaster 169622, GMT 116713LN, GMT 126711.

29 February 2024, 12:20 PM	#3
omar-rye "TRF" Member Join Date: Feb 2020 Location: Underground Posts: 2,528	I’ve never had to produce one when dropping off in person at RSC. They were able to pull up the information from the serial number.

29 February 2024, 04:13 PM	#5
ArtNouveau 2024 Pledge Member Join Date: Jan 2013 Location: NWA, USA Watch: BLRO/Daytona/OP41s Posts: 5,269	My AD sent my BLRO to Dallas for a warranty checkup, I was never asked for the card.

29 February 2024, 04:21 PM	#6
PBJ1925 2024 Pledge Member Join Date: Nov 2020 Real Name: Jay Location: Bay Area, CA Watch: 326934 Posts: 2,298	Never had to produce a card for either: 1) Warranty repair within 5 year period 2) Post warranty service / repair Did have to supply a card when I went to purchase a bracelet for my SkyD at RSC and also when I wanted to order an additional parts (I.E. links, clasp)

29 February 2024, 04:21 PM	#7
santoshlv426 "TRF" Member Join Date: Jul 2023 Real Name: Santosh Gunpat Location: South Africa Watch: Dunhill DM7 Posts: 68	If you take the watch to the dealer you purchased it from, you probably won't need the card. Otherwise you would and this would apply to all brands. However with Omega, IWC and Cartier I know you can register the watch against your name online so a card's probably not essential but can't do this online reg with Rolex.

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