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ROLEXROLEXROLEXROLEXROLEXROLEX
ROLEXROLEXROLEXROLEXROLEXROLEX
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#1 |
"TRF" Member
Join Date: Oct 2019
Real Name: Dave
Location: Liverpool
Watch: Daytona
Posts: 39
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Rolex Guarantee
Hello friends
Looking for some info on the 5 year guarantee and if anyone has been in a situation were the guarantee has been a fight with Rolex to honour? If the watch bracelet has a chunk out of it from a grinder or the crystal has a nail thro it then I can understand so dont try and say its faulty you've abused it, but what about watch has stopped completely and no real damage and just wear and tear on bracelet ? Are Rolex honourable with the guarantee or should I be prepared to be stung by unexpected charges? Thanks Dave |
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#2 |
"TRF" Member
Join Date: Apr 2022
Location: LA
Posts: 191
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Wear and tear?!?!?!?!?!?!?!?!?
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#3 |
Banned
Join Date: Jul 2016
Location: The Doghouse
Watch: Ingersoll Mickey
Posts: 3,128
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What are you planning?
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#4 |
TRF Moderator & 2024 DATE-JUST41 Patron
Join Date: May 2007
Real Name: Larry
Location: Mojave Desert
Watch: GMT's
Posts: 43,346
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The warranty is for manufacturing defects.
Rolex can usually tell if the reason for a faulty watch has been given a hard knock or if something inside came loose. Like any warranty, the manufacturer typically has the last say on if your issue, which you do not describe, is because of a manufacturing defect.
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(Chill ... It's just a watch Forum.....) NAWCC Member |
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#5 |
2024 Pledge Member
Join Date: Mar 2017
Location: United States
Watch: Rolex and Patek
Posts: 10,983
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If the watch stops running within the warranty period it will be repaired under warranty unless Rolex says the problem is a result of damage to the movement or the movement was tampered with by a third party. Watches are supposed to work during the warranty period. The Manufacturer assumes this risk with their warranty.
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#6 |
2024 ROLEX DATEJUST41 X2 Pledge Member
Join Date: Jun 2017
Location: GA
Posts: 4,781
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Got any pics of this normal wear and tear?
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#7 |
2024 Pledge Member
Join Date: Aug 2020
Real Name: Ron the Stoic
Location: Netherlands
Watch: GMT Meteorite
Posts: 1,314
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I have used their warranty two times on two different watches and both times RSC inspected the watch at intake for obvious signs of abuse. Mine had normal hairline marks on bracelet and clasp. They mark the condition on the intake form and honored the warranty on both occasions.
Forgot to mention that this RSC was inhouse at an AD. I didn’t purchase the watches from that AD. |
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#8 |
"TRF" Member
Join Date: Feb 2013
Location: USA
Posts: 104
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My actual experience-
They claimed it had been dropped, impact damage or something of the sort (it hadn't). They repaired it under goodwill warranty w/o charge. |
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#9 |
2024 ROLEX DATEJUST41 Pledge Member
Join Date: Nov 2010
Location: North Carolina
Watch: Rolex/Others
Posts: 46,346
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No issues, ever, with Rolex and the warranties on the watches.
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