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#1 |
"TRF" Member
Join Date: Aug 2024
Location: Hawaii
Posts: 1
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Rolex GMY Master II Service
I have a 1999 era GMT Master II (A serial number) Watch has been a safe queen for most of the time. I wear it very occaisolnally so its in excellent shape. Main reason being is the number of watches I have. Watch runs great but I should probably have it serviced since lubrication dries out over time.
There are very few wear marks and the watch has never been polished. If I send it in for service, I don't want Rolex to polish it or change any parts. How do I make sure that they keep the watch original? |
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#2 |
2024 Pledge Member
Join Date: Jan 2009
Real Name: Aaron
Location: CT/NYC
Watch: ing the time!
Posts: 6,915
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#3 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Jul 2013
Real Name: Brian (TBone)
Location: canada
Watch: es make me smile
Posts: 76,399
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Welcome to the forum.
If it’s running great I wouldn’t have them service it ![]() |
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#4 |
"TRF" Member
Join Date: Feb 2020
Location: Underground
Posts: 2,455
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Are you planning to drop it off in person? In my experience, they’ll ask if you'd like to wait, which usually takes about 30 minutes, or if you'd prefer they contact you later with a quote. I always choose to wait in their waiting area.
Once the evaluation is complete, they’ll call you back to the front desk to review their findings. Some recommendations might be optional—like a dial replacement, which was the case for me—where you'll need to sign or initial if you agree. Other recommendations could be necessary, such as replacing the hands. If you don’t agree to the necessary work and refuse to sign, they’ll reassemble the watch and return it to you as is without a service. You’ll also confirm your choice about whether or not to have the watch polished on the paperwork. While there’s always a slight risk that a mistake could be made, they’re generally very good at following your instructions. |
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#5 |
2024 Pledge Member
Join Date: Oct 2018
Location: Colorado, USA
Posts: 6,128
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And then cross your fingers.
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@oldwatchdan on IG |
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#6 |
TRF Moderator & 2024 SUBMARINER Patron
Join Date: May 2007
Real Name: Larry
Location: Mojave Desert
Watch: GMT's
Posts: 43,379
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If it's just lube and seals, find a good local watchmaker.
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(Chill ... It's just a watch Forum.....) NAWCC Member |
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#7 |
"TRF" Member
Join Date: Feb 2020
Location: Underground
Posts: 2,455
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I understand your point, but RSC has its advantages. They provide a card that helps build the watch’s provenance, and they offer a two-year warranty that they’ll honor without any hassle—something that’s not always guaranteed with an independent service. It also gives you the peace of mind that the watch hasn’t been reported stolen previously. Additionally, Rolex won’t charge you for parts, and in my experience, independent services can actually be more expensive when movement parts need replacement. I could probably list a few more pros of going with RSC.
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#8 | |
TRF Moderator & 2024 SUBMARINER Patron
Join Date: May 2007
Real Name: Larry
Location: Mojave Desert
Watch: GMT's
Posts: 43,379
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Quote:
Sending to RSC from Hawaii and spending the money for a full service it likely doesn't need is always a choice, but in this case an expensive choice. The RSC is some folks always go-to response, but it isn't always the most cost effective, or even the best maintenance, option.
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(Chill ... It's just a watch Forum.....) NAWCC Member |
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#9 |
"TRF" Member
Join Date: Sep 2012
Location: Japan
Posts: 4,361
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There's a Rolex AD in Waikiki, just off the beach. Have a word with them.
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#10 | |
"TRF" Member
Join Date: Feb 2020
Location: Underground
Posts: 2,455
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Quote:
Similarly, some people instinctively bash RSC and advocate for independent service, especially for vintage watches, under the false pretense that RSC will replace everything under the sun without the owner’s permission. However, the decision to go with an independent or RSC should be made on a case by case basis. There are pros and cons to both options, depending on the individual circumstances. |
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#11 |
2024 Pledge Member
Join Date: Feb 2024
Real Name: Mitch
Location: PBG, FL USA
Watch: Daytona, Sub, etc.
Posts: 73
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That was an issue for me. A trusted independent quoted almost $500 for a crown, tube, and bezel insert for a 16710, in addition to the service. I decided to use RSC for this overhaul because it worked out to cost much less.
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