Rolex CPO and voiding warranty

[Rickynelson]

Hi all,
While looking at buying another Rolex from a grey dealer,
An official Rolex CPO salesman (if I can call him that ) raised the following with me, and I quote:
“
Beware that Rolex service centers will no longer polish or service watches that come from grey dealers, so for example a 2023 watch in "unworn" condition could have been scratched and then polished by an unauthorized watchmaker before sale, and Rolex can detect this unauthorized work and would decline any future work, or charge an extra fee to restore it to their standards.

Since the launch of CPO any unauthorized work on a watch would void this 5 year warranty. It depends if you get lucky that this hasn't been done to it. “

Using the wisdom of this fine group, what is your take on this
I thought this might be relevant to others.

Cheers.

[whatisarolexym]

I believe it's total nonsense.

If work has been done and the movement is scratched or has non standard parts or the gaskets are damaged, then yes he's right, or if it's a really terrible polish job.

But the unworn thing is a scare tactic

But I think he's trying to encourage you to overpay the CPO price, he is a salesman after all

[77T]

Poor training or poor comprehension of it by that SA.

Rolex has no idea if you bought a pre-owned watch from a dealer or if bought from the original owner or if gifted to you by a family member.

Nonsense that I hope you could suss directly.

As for RSC doing free work on a pre-owned watch during its original warranty, there has always been exclusions for a watch that was "monkeyed with" (my legal contract term)

If poorly polished then I'm sure a good watchmaker could tell poor work and it could raise an eyebrow. Further, an RSC might exclude free warranty work for myriad reasons that can change over time.

My 2¢ - don't let that dissuade you from chasing a CPO "under MSRP" (quoting one of your earlier threads). But also don't hold your breath at getting that deal done at an AD.


Sent from my iPhone using Tapatalk Pro

[Harry-57]

Sounds like nonsense but I don't know what the law allows in Australia. I thought you were particularly hot on consumer rights down there?

[rajen]

Nonsense

[911991]

You realize that 90% of SA's are just regular people that work at a watch store like a TV salesman at Bestbuy, LOL!!!! There are a few SAs that have been in the business a long time and really know what they are talking about, but most are full of BS with good stories they repeat to customers. Like a car salesman, some know the right buttons to push to steer a customer to spend their money with him.

[Rickynelson]

I never took the bait, it was more of a PSA with a little bit of making sure I’m not pulling the trigger on a heavy hitter without giving the due process.
The disparity is crazy between the CPO and “normal” market.
Will upload the picture of the watch once I get it.

Many thanks to all.

[911991]

Originally Posted by Rickynelson

I never took the bait, it was more of a PSA with a little bit of making sure I’m not pulling the trigger on a heavy hitter without giving the due process.
The disparity is crazy between the CPO and “normal” market.
Will upload the picture of the watch once I get it.

Many thanks to all.

Good luck with your purchase

[Mystro]

[Tim Plains]

It's funny how everyone knows used car salesmen are snakes but the word of used watch salesmen is gospel.

[1William]

What Rolex will do and not do under warranty is a contractual agreement set out by the warranty. Rolex has some flex in this and I have been the beneficiary of them doing some service they would not have had to do under warranty.

[brandrea]

Not that the salesman has a vested interest

[Kevin of Larchmont]

All salesman aren’t defined by the dumbest one among us, you just found him. Find a smarter salesman.

[gamingdoctor]

Originally Posted by Tim Plains

It's funny how everyone knows used car salesmen are snakes but the word of used watch salesmen is gospel.

Don't you dare talk poorly of my favorite man Tim on youtube "Hi I'm Tim and thanks for logging on! Today we have..."