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Ichiran · Yesterday, 02:13 AM

Sent my wife's 7018 mother-of-pearl to Patek Service Center for servicing. Unfortunately the technician broke the MOP dial while opening the case. PSC called us to apologize and promised my wife they will keep ordering 2 MOP dials each time from Geneva, and deliver them to our residence for my wife to choose until she selects the dial she likes. Just FYI every MOP dial is different - the "waves" are all unique, some have darker blue hue, some have more stripes across.

This was her old dial before it broke
IMG_20241012_234504_(750_x_950_pixel).jpg

Below is the new one she chose as replacement
IMG_20241012_234526_(750_x_950_pixel).jpg

Eventually she settled with the dial above after 4 rounds (8 dials) of orders. Although it was disappointing the pattern of old MOP dial could never be replicated, PSC tried their best to accommodate my wife's selection of the replacement dial, and was extremely apologetic and patient during the entire process. We ended up with a MOP dial she really likes and were left impressed by their service. This feels like having a new watch.

Ellz · Yesterday, 02:47 AM

That’s great news Michael- it’s great to hear that you were so well taken care :-)

Autococker07 · Yesterday, 02:54 AM

While not a fan of that particular shape, those dials are stunning. Also nice to hear Patek works hard to own up to and make mistakes right, as to be expected with a premium price tag. Glad it all worked out!

sampelligrino · Yesterday, 03:58 AM

Wow - now that is customer service

Vasco · Yesterday, 04:46 AM

This is indeed something we don't think of about these "natural" dials (or enamel?). Glad it ends well, your wife can finally enjoy her beautiful Nautilus :)

APhound · Yesterday, 07:04 AM

Very nice! Nothing better than having the wife happy.
What a cool watch- very impressive

Sent from my iPhone using Tapatalk

Chute · Yesterday, 09:31 AM

I would be upset but it looks like she got an even nicer dial. As long as she’s happy, that’s all that matters

~JJ · Yesterday, 09:48 AM

New dial is more balanced and looks much better to my eyes. Great resolution to a very frustrating event.

1William · Today, 12:04 AM

Good end to a difficult story.

Ichiran · Today, 02:23 AM

Thankfully there isn't much of a sentimental value attached to the original dial. It would have been more painful...

BNA/LION · Today, 04:16 AM

It's great that she had plenty of choices and got to pick what she liked. Great company and customer service!

Yesterday, 02:13 AM	#1
Ichiran 2024 Pledge Member Join Date: Jan 2018 Real Name: Michael Location: Dotonbori Watch: Mostly blue dials Posts: 7,948	A small hiccup but happy ending Sent my wife's 7018 mother-of-pearl to Patek Service Center for servicing. Unfortunately the technician broke the MOP dial while opening the case. PSC called us to apologize and promised my wife they will keep ordering 2 MOP dials each time from Geneva, and deliver them to our residence for my wife to choose until she selects the dial she likes. Just FYI every MOP dial is different - the "waves" are all unique, some have darker blue hue, some have more stripes across. This was her old dial before it broke IMG_20241012_234504_(750_x_950_pixel).jpg Below is the new one she chose as replacement IMG_20241012_234526_(750_x_950_pixel).jpg Eventually she settled with the dial above after 4 rounds (8 dials) of orders. Although it was disappointing the pattern of old MOP dial could never be replicated, PSC tried their best to accommodate my wife's selection of the replacement dial, and was extremely apologetic and patient during the entire process. We ended up with a MOP dial she really likes and were left impressed by their service. This feels like having a new watch.

Today, 04:16 AM	#11
BNA/LION 2024 Pledge Member Join Date: May 2011 Real Name: Larry Location: San Diego, CA Watch: ROLEX Posts: 25,399	It's great that she had plenty of choices and got to pick what she liked. Great company and customer service! __________________ ✦ 28238 President DD 18K/YG ✦ 16610LN SS Sub ✦ 16613 18K/SS Serti ✦ 16550 Exp II Non-Rail Cream Dial ✦ Daytona C 116500 ✦ 126710 BLRO GMT-Master II ✦ NEXT-->? ⛳ Hole In One! 10/3/19 DMCC 5th hole, par 3, 168 yards w/ 4-Iron.

Yesterday, 02:47 AM	#2
Ellz 2024 Pledge Member Join Date: Apr 2021 Location: USA Posts: 213	That’s great news Michael- it’s great to hear that you were so well taken care :-)

Yesterday, 02:54 AM	#3
Autococker07 2024 Pledge Member Join Date: Apr 2019 Real Name: Jim Location: NWFL Watch: 126710 Posts: 47	While not a fan of that particular shape, those dials are stunning. Also nice to hear Patek works hard to own up to and make mistakes right, as to be expected with a premium price tag. Glad it all worked out!

Yesterday, 03:58 AM	#4
sampelligrino "TRF" Member Join Date: Sep 2012 Location: USA Posts: 1,170	Wow - now that is customer service

Yesterday, 04:46 AM	#5
Vasco "TRF" Member Join Date: Oct 2015 Location: Europe Posts: 686	This is indeed something we don't think of about these "natural" dials (or enamel?). Glad it ends well, your wife can finally enjoy her beautiful Nautilus :)

Yesterday, 07:04 AM	#6
APhound "TRF" Member Join Date: Dec 2019 Location: USA Posts: 2,212	Very nice! Nothing better than having the wife happy. What a cool watch- very impressive Sent from my iPhone using Tapatalk

Yesterday, 09:31 AM	#7
Chute "TRF" Member Join Date: Jan 2012 Real Name: Chris Location: Austin Watch: 6 digit Rolex+APRO Posts: 1,553	I would be upset but it looks like she got an even nicer dial. As long as she’s happy, that’s all that matters

Yesterday, 09:48 AM	#8
~JJ "TRF" Member Join Date: Feb 2012 Location: Chicago Watch: explorer Posts: 2,248	New dial is more balanced and looks much better to my eyes. Great resolution to a very frustrating event.

Today, 12:04 AM	#9
1William 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Nov 2010 Location: North Carolina Watch: Rolex/Others Posts: 47,088	Good end to a difficult story.

Today, 02:23 AM	#10
Ichiran 2024 Pledge Member Join Date: Jan 2018 Real Name: Michael Location: Dotonbori Watch: Mostly blue dials Posts: 7,948	Thankfully there isn't much of a sentimental value attached to the original dial. It would have been more painful...

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