A small hiccup but happy ending

[Ichiran]

Originally Posted by Ubiquitous1984

That is world class service. Thanks for sharing the details.

Originally Posted by brandrea

I’d say they did everything they could under the circumstances.

Well done on the choice. I think it looks playful and interesting

Originally Posted by kaiserphoenix

Sorry to hear about your wife’s watch but I am deeply impressed by Pateks customer service. Ofcourse they shouldn’t have broken it in the first place but I guess natural dials are more prone to cracks. They went out of their way to make sure your wife was happy with the replacement and I feel like the newer one is nicer even. Great to hear such a story.

Thanks
The dial looks very different from her original one and it does feel like having a new watch. I'm glad Patek went all the way to make this happens and my wife is happy with the replacement dial