The Mall at Milenia (Orlando FL)

[Nairn1980]

Originally Posted by magootrp11

Hello,
Newbie on forum and first post. I do not have a Rolex yet but I listed two weeks ago at Kempfs for a GMT.

Could you explain a bit more as to the reputation of the store either here or PM?

Called Mayors at Florida Mall and wanted me to make an appt. Ended showing up there and told me they were closing and was like why didnt you state this on the phone? Told me to go to Millenia…

My ideal watch is the blue and red bezel in SS. I hear that is the Eleanor for this watch.

Not trying to hijack thread!

Thank you


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If you want an appointment to ask for a blue and red bezel (GMT Pepsi I assume you mean?) then you’ll struggle hugely.

As your first Rolex from an AD, I’d focus more on an explorer, Air King or one of the datejusts.

[magootrp11]

Originally Posted by Nairn1980

If you want an appointment to ask for a blue and red bezel (GMT Pepsi I assume you mean?) then you’ll struggle hugely.

As your first Rolex from an AD, I’d focus more on an explorer, Air King or one of the datejusts.

GM
Appreciate you responding and certainly have heard that I may never see that watch from an AD. Will wait to see the next release of models and go from there. Heard rumor of a black dial, bezel and green GMT hand, which may look great. My luck that will also be an Eleanor!
Thanks


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[Midlifegoals]

Originally Posted by Fleetlord

At some point, I believe this will be the ONLY Rolex AD in Central Florida.

Florida Mall Mayors will be closing soon (Rolex already gone) and the two AD's on the east coast (Daytona and Melbourne) are very small independents that I would expect to be relieved of their status at some point as they won't meet the store front requirements.

This would be best for Rolex as it centralizes the distribution into a beautiful new store in a high end mall that will service (and control) that market for years. Done and Dusted. That is unless Bucherer comes to town, then bye bye WOS / Mayors.

Do the new store front requirements dictate exterior building requirements in addition to interior designs? Hoping my AD can hold on to status.

[Sgooter]

Originally Posted by espressojoe

I hope everything works out. I don't have anything good to say about the Melbourne/Indialantic AD, Kempf's Jewelers. They expect you to have a certain spend amount on their own-design jewelry and be a certain 'class' person before they think you are good enough for a Rolex....
In my opinion, Kempf's represents everything that is wrong with certain Rolex AD's. I've had good experiences at all of the Mall at Millenia WOS boutiques.

Sorry to hear it didn't work out for you at Kempf's.
My experience at Kempf's has always been superb and successful over the past 15 years. In contrast, I will never shop at any of the snobby Orlando-area boutiques. YMMV

[~Ocho1~]

One AD I really like is Underwood in Ponte Vedra. I purchased my BB58 there & the SA was super nice. Unfortunately she told me that Rolex was being really strict about having to go to your local AD. I'm about 2 hours away, I'm near Orlando & Underwood is near Jacksonville. But I'm going to call her up again to see if maybe things have changed.

[Jack T]

Originally Posted by espressojoe

I hope everything works out. I don't have anything good to say about the Melbourne/Indialantic AD, Kempf's Jewelers. They expect you to have a certain spend amount on their own-design jewelry and be a certain 'class' person before they think you are good enough for a Rolex.

I'm clearly a watch enthusiast with means and have dealt with a nice SA there and showed him several watches that I own for his own interest, including vintage Rolexes. I know that he has tried to put in a good word for me, but I was told that I don't fall into the type person that the owners want to sell to.

In my opinion, Kempf's represents everything that is wrong with certain Rolex AD's. I've had good experiences at all of the Mall at Millenia WOS boutiques.

Not the right type?? Eph them!!

Is this what Rolex wants of the AD’s who sell their product, exclusivity to the point of extreme arrogance?

[Fleetlord]

Originally Posted by Midlifegoals

Do the new store front requirements dictate exterior building requirements in addition to interior designs? Hoping my AD can hold on to status.

I would expect the total storefront needs to be up to snuff.

How Kempfs has survived is unclear. It’s a very small AD in a comfortable but not affluent area. The dealer in Vero who got axed appeared far better in every metric, including area.

[BlondesNwatches]

Originally Posted by espressojoe

I hope everything works out. I don't have anything good to say about the Melbourne/Indialantic AD, Kempf's Jewelers. They expect you to have a certain spend amount on their own-design jewelry and be a certain 'class' person before they think you are good enough for a Rolex.

I'm clearly a watch enthusiast with means and have dealt with a nice SA there and showed him several watches that I own for his own interest, including vintage Rolexes. I know that he has tried to put in a good word for me, but I was told that I don't fall into the type person that the owners want to sell to.

In my opinion, Kempf's represents everything that is wrong with certain Rolex AD's. I've had good experiences at all of the Mall at Millenia WOS boutiques.

What 'type' of person are they thinking you are?

[Saints1]

I have purchased several Rolex watches at Orlando's Millenia location over the years. When they first opened, they were very welcoming and a pleasure to deal with. Unfortunately, over time, all aspects of their customer service, including responsiveness (even to an established buyer), have declined, and I have personally seen them treat other visitors to the store with very snobbish, rude, dismissive and condescending behavior. This will likely only worsen as they become the only option in the Orlando area.

[espressojoe]

I'm not exactly sure what 'type' of person they think I am. I can tell you that I don't show off my means, but I carry myself well if you pay attention to the details.

As far as my knowledge of this AD, it's more extensive that I care to publish on this forum. I agree that others may have had great experiences, however I stand by what I've already stated.

[Turb0wned]

That store is terrible. The employees are treat you like trash.

[dnd2984]

Originally Posted by RKunz

Does that little dealer in Lutz still carry Rolex watches? Now that’s a head scratcher. Can’t for the life of me understand why Rolex would need a tiny dealer in a one traffic light town. Most people have never heard of Lutz.

They do. I don't get it either.

[dnd2984]

Tampa store is great! I know many first time buyers that got something. More desirable models you will need a history.

[~Ocho1~]

Originally Posted by Turb0wned

That store is terrible. The employees are treat you like trash.

which store is that, Millenia or Kempf?

[Redfoot]

Old thread, but I searched before I started a new one.

I had a couple hours to kill before going to the airport after a conference this week, so went to Millenia to get lunch and walk around.

The mall was really busy for a Thursday afternoon, but I guess in Mickey Mouse land, everyday is a holiday....

Lots of watches on wrists walking around the mall- probably more Hublot than anything, which surprised me. Lots of Rolex, Breitling, some really cool G-Shocks, Panerai, etc.

I went in Mayors Rolex, and was treated very kindly at the door and then talked with Corey, who I found out later was manager. We talked watches for about 20 minutes- they had a few DJ for sale, and one 1908 in White gold that I tried on. The exhibition caseback is really cool, but the watch itself is not my style. I don't think I could work there telling the endless line of people that they do not have stock- especially tourists who will never be back in the store.

I went in Omega next- and the two ladies working there were extremely rude. I tried to strike up conversation, asked how their day was going, etc and it was cold as ice. I then asked if they had a FOIS for display/exhibition, and she said they have a long waiting list already. So, I was then a smartass, and asked if they had a waiting list to try on the display model. No response, so I left. I love Omega, and am seriously thinking about emailing corporate, which is not my style, but it was upsetting.

Panerai was really cool as I do not have much exposure to that brand and the staff was awesome in explaining models, history, etc. Very cordial, professional and actually turned me into a fan, I like the 40mm Radiomir.

The Tudor boutique was probably my favorite stop. The rep I talked to was really knowledgeable, and they had over 50 watches in the case. Could have spent 2 hours there. Tried on the Titanium 39, several Black Bays, and the "Boutique Only" watches.

I skipped Hublot, Tag and Breitling, but they all had good crowds in the store.

Definitely a watch nerd mall, and I am glad I stopped in.

[Kinnakeet]

Originally Posted by Redfoot

Old thread, but I searched before I started a new one.

I had a couple hours to kill before going to the airport after a conference this week, so went to Millenia to get lunch and walk around.

The mall was really busy for a Thursday afternoon, but I guess in Mickey Mouse land, everyday is a holiday....

Lots of watches on wrists walking around the mall- probably more Hublot than anything, which surprised me. Lots of Rolex, Breitling, some really cool G-Shocks, Panerai, etc.

I went in Mayors Rolex, and was treated very kindly at the door and then talked with Corey, who I found out later was manager. We talked watches for about 20 minutes- they had a few DJ for sale, and one 1908 in White gold that I tried on. The exhibition caseback is really cool, but the watch itself is not my style. I don't think I could work there telling the endless line of people that they do not have stock- especially tourists who will never be back in the store.

I went in Omega next- and the two ladies working there were extremely rude. I tried to strike up conversation, asked how their day was going, etc and it was cold as ice. I then asked if they had a FOIS for display/exhibition, and she said they have a long waiting list already. So, I was then a smartass, and asked if they had a waiting list to try on the display model. No response, so I left. I love Omega, and am seriously thinking about emailing corporate, which is not my style, but it was upsetting.

Panerai was really cool as I do not have much exposure to that brand and the staff was awesome in explaining models, history, etc. Very cordial, professional and actually turned me into a fan, I like the 40mm Radiomir.

The Tudor boutique was probably my favorite stop. The rep I talked to was really knowledgeable, and they had over 50 watches in the case. Could have spent 2 hours there. Tried on the Titanium 39, several Black Bays, and the "Boutique Only" watches.

I skipped Hublot, Tag and Breitling, but they all had good crowds in the store.

Definitely a watch nerd mall, and I am glad I stopped in.

Well I know all those people, and you are right, the people at omega are very rude. The Tudor people are very nice, I know them all. Same with the crew at Mayors. Too bad you didn’t get into Breitling. Very nice people.

The manager in Panera is Canadian who just transferred to that location. We found it interesting since we go into the panerai n Toronto that she managed there. Nice person.

And yes, I might see 10 subs and several Daytonas in that mall. Saw a sky dweller the other day. It makes you realize these watches aren’t at all rare. So many DJ and Cartiers as well.

[Easy E]

Originally Posted by Redfoot

Old thread, but I searched before I started a new one.

I had a couple hours to kill before going to the airport after a conference this week, so went to Millenia to get lunch and walk around.

The mall was really busy for a Thursday afternoon, but I guess in Mickey Mouse land, everyday is a holiday....

Lots of watches on wrists walking around the mall- probably more Hublot than anything, which surprised me. Lots of Rolex, Breitling, some really cool G-Shocks, Panerai, etc.

I went in Mayors Rolex, and was treated very kindly at the door and then talked with Corey, who I found out later was manager. We talked watches for about 20 minutes- they had a few DJ for sale, and one 1908 in White gold that I tried on. The exhibition caseback is really cool, but the watch itself is not my style. I don't think I could work there telling the endless line of people that they do not have stock- especially tourists who will never be back in the store.

I went in Omega next- and the two ladies working there were extremely rude. I tried to strike up conversation, asked how their day was going, etc and it was cold as ice. I then asked if they had a FOIS for display/exhibition, and she said they have a long waiting list already. So, I was then a smartass, and asked if they had a waiting list to try on the display model. No response, so I left. I love Omega, and am seriously thinking about emailing corporate, which is not my style, but it was upsetting.

Panerai was really cool as I do not have much exposure to that brand and the staff was awesome in explaining models, history, etc. Very cordial, professional and actually turned me into a fan, I like the 40mm Radiomir.

The Tudor boutique was probably my favorite stop. The rep I talked to was really knowledgeable, and they had over 50 watches in the case. Could have spent 2 hours there. Tried on the Titanium 39, several Black Bays, and the "Boutique Only" watches.

I skipped Hublot, Tag and Breitling, but they all had good crowds in the store.

Definitely a watch nerd mall, and I am glad I stopped in.

I don't go to Orlando often any longer - had work in the area for a while that is long since completed. I 100% agree on the treatment at the Omega Boutique. I got the impression they couldn't care less if I took my last breath on their floor, very cold and borderline rude. Treated very well at Breitling and talked watches and cars for a good little while with the Mgr at Tag.

[Redfoot]

Wow, crazy that we have all had the same treatment at Omega. Not a good look for the brand.

I would have hit the other stores, but ran out of time. Rereading my post, it could be inferred I skipped them for being snobby, but not the case at all. I have an Aquaracer (my first nice watch) and appreciate both other brands. But I also have Tag and Breitling boutiques by me, so had to prioritize!

[Bill2e]

Funny, I thought the same thing about Omega.

Tudor, Panerai, Rolex, Brietling, TAG were all very nice.

[Fleetlord]

I've been treated nicely @ Omega, but I can see how some of their employees could rub people the wrong way..

[1st amg]

Originally Posted by Redfoot

Old thread, but I searched before I started a new one.

I had a couple hours to kill before going to the airport after a conference this week, so went to Millenia to get lunch and walk around.

The mall was really busy for a Thursday afternoon, but I guess in Mickey Mouse land, everyday is a holiday....

Lots of watches on wrists walking around the mall- probably more Hublot than anything, which surprised me. Lots of Rolex, Breitling, some really cool G-Shocks, Panerai, etc.

I went in Mayors Rolex, and was treated very kindly at the door and then talked with Corey, who I found out later was manager. We talked watches for about 20 minutes- they had a few DJ for sale, and one 1908 in White gold that I tried on. The exhibition caseback is really cool, but the watch itself is not my style. I don't think I could work there telling the endless line of people that they do not have stock- especially tourists who will never be back in the store.

I went in Omega next- and the two ladies working there were extremely rude. I tried to strike up conversation, asked how their day was going, etc and it was cold as ice. I then asked if they had a FOIS for display/exhibition, and she said they have a long waiting list already. So, I was then a smartass, and asked if they had a waiting list to try on the display model. No response, so I left. I love Omega, and am seriously thinking about emailing corporate, which is not my style, but it was upsetting.

Panerai was really cool as I do not have much exposure to that brand and the staff was awesome in explaining models, history, etc. Very cordial, professional and actually turned me into a fan, I like the 40mm Radiomir.

The Tudor boutique was probably my favorite stop. The rep I talked to was really knowledgeable, and they had over 50 watches in the case. Could have spent 2 hours there. Tried on the Titanium 39, several Black Bays, and the "Boutique Only" watches.

I skipped Hublot, Tag and Breitling, but they all had good crowds in the store.

Definitely a watch nerd mall, and I am glad I stopped in.

Thanks for the info Ryan...I think you should write something to Omega as others here are saying the same things. Ruffling a few feathers is good every now and then.

[Kinnakeet]

Between my husband and I we have purchased 3 omega watches in the last few years. But I would never, ever purchase one from that boutique. My husband wants to see that new black dial omega as it appears to be an amazing watch. But at this point we only look to see what’s displayed in the outside window.

[Kinnakeet]

Sadly now the only other omega AD in Orlando is at Disney. And they are even worse to deal with.

[Copasetic]

After reading all the posters in this thread from people in central Florida, I started a post asking about a get together. It was moved to “The Meeting Point” category, fyi.

[Saints1]

Originally Posted by Saints1

I have purchased several Rolex watches at Orlando's Millenia location over the years. When they first opened, they were very welcoming and a pleasure to deal with. Unfortunately, over time, all aspects of their customer service, including responsiveness (even to an established buyer), have declined, and I have personally seen them treat other visitors to the store with very snobbish, rude, dismissive and condescending behavior. This will likely only worsen as they become the only option in the Orlando area.

In my experience, this is still 100 percent accurate.

[Mystro]

Originally Posted by Kinnakeet

Sadly now the only other omega AD in Orlando is at Disney. And they are even worse to deal with.

Luxury of Time at Disney Springs doesn’t have Omega, only Tag, Bulgari, Hublot and Breitling.

[Kinnakeet]

Originally Posted by Mystro

Luxury of Time at Disney Springs doesn’t have Omega, only Tag, Bulgari, Hublot and Breitling.

Yes they do. I was in yesterday infact. They picked the line up 3 months ago when Mayors closed down in Florida Mall. They also have Chopard and Zenith. Montblanc.

[Mystro]

Originally Posted by Kinnakeet

Yes they do. I was in yesterday infact. They picked the line up 3 months ago when Mayors closed down in Florida Mall. They also have Chopard and Zenith. Montblanc.

Very good. I will stop in this year then.

[jackminny15]

My son is at UCF so I hit this mall when I am in town. I've had hit-or-miss experiences at both the Rolex and the Omega stores. Typically the Rolex folks have been friendly, but there are definitely those times when you can sense their weariness of telling people, "I'm sorry, we don't have anything for sale." Such a strange business model for people who are likely working on commission. The Omega boutique is small and I've always seen the same two women working there. There are times they are friendly, but usually only when no one else is in the store. They both speak Spanish, and they have always seemed much happier and friendlier talking to other people in Spanish.