Repair under warranty

[Devinelake23]

Hi all - if I get service under the original five year warranty because of a defect, does Rolex issue a service card or some other evidence that the watch was serviced? Thank you.

[VictorGMT]

I had my Milgauss serviced for gaining time, received this. MAYBE a service card, I'm not at home and can't recall.

[Tools]

No.
You need to send it through the AD now days so you usually don't even know what they fixed.

If you have a week left on your warranty when you send it in, when you get it back - you have a week left.

[VictorGMT]

Originally Posted by Tools

No.
You need to send it through the AD now days so you usually don't even know what they fixed.

If you have a week left on your warranty when you send it in, when you get it back - you have a week left.

Sent one to Dallas RSC directly in June, has that ended? I'm kind of out of the loop.

[jacowestt]

Hey there! Yes, if your watch is serviced under warranty for a defect, Rolex typically provides a detailed service document that outlines what was done. However, they don’t issue a separate service card, so the original warranty card remains as is. That service paperwork is great to keep for your records and can come in handy down the line!

[Dr.Stu]

Originally Posted by jacowestt

Hey there! Yes, if your watch is serviced under warranty for a defect, Rolex typically provides a detailed service document that outlines what was done. However, they don’t issue a separate service card, so the original warranty card remains as is. That service paperwork is great to keep for your records and can come in handy down the line!

Actually, I just had a watch serviced at RSC NY under warranty. I did receive a "receipt" stating that the watch was serviced under warranty, but no detail as to what was done- so YMMV. I was over 4 years into the the original 5 yr warranty and asked if I now had an additional 2 years from the date of service & was told that the original 5 yr warranty remains in effect with the same expiration date. If the watch had been sent in for servicing outside of the warranty, or warranty period, I would have received a service card with an additional 2 years of coverage from the time of servicing.

[Harry-57]

A watch that goes wrong under warranty gets fixed. It doesn't get a service as such. Outside the 5 year warranty it will get a service, a nice leather pouch and a white card.

[geoach]

in the U.S under warranty all you get "the problem was fixed........out of warranty you get told what the service was done

[OG1982]

Originally Posted by Harry-57

A watch that goes wrong under warranty gets fixed. It doesn't get a service as such. Outside the 5 year warranty it will get a service, a nice leather pouch and a white card.

This is also my experience in the UK.

My Sub was running 15 - 20 seconds slow, it was sent in via my AD for a warranty repair, all that I was given when the watch was returned was the watch, which now runs perfectly.

[SearChart]

Originally Posted by geoach

in the U.S under warranty all you get "the problem was fixed........out of warranty you get told what the service was done

This is a worldwide policy.

[cascadez71]

Originally Posted by Tools

No.
You need to send it through the AD now days so you usually don't even know what they fixed.

If you have a week left on your warranty when you send it in, when you get it back - you have a week left.

You don't have to send through an AD. In fact, some ADs may charge you to send it and some may refuse. I tried sending a watch through Ben Bridge in Bellevue and they (at least the specific salesperson) was very rude and demanded I bring purchase papers... Uh I don't know what that was all about, would have been happy to pay a shipping fee. I had watch and warranty card in hand. Also was original purchaser (from a now defunct AD) but that shouldn't matter.

Agree, they are very vague about repairs under warranty.

Originally Posted by VictorGMT

Sent one to Dallas RSC directly in June, has that ended? I'm kind of out of the loop.

Yes, you can still do this. I just sent a warranty repair and they turned around in 3 days. Longest waiting was for registered mail shipment to get to Dallas.

[brandrea]

Originally Posted by SearChart

This is a worldwide policy.

[SCF87]

I sent my Sub Date (41mm) off to Dallas RSC as the New York RSC is under renovations. It took a month from when I sent it off to receiving back, which I was shocked/excited at how quickly it happened. I had a scratched crystal and a couple of other things that needed to be fixed. They will give you an estimate with the work that will be done and you have to approve before they will work on your watch. I did not get a detailed list of what was done to it after it was completed. I did get the leather pouch, though.

[edyu]

I got my gmt2 date wheel fixed and didn't get a list or a card. I also had a Tudor fixed and didn't get anything either. I don't think the service centers give a proof of service anymore.

[Devinelake23]

Thank you all for taking time to respond - very helpful and very appreciated.

[ArtNouveau]

My BLRO was sent in for erratic timekeeping at about two years. Got it back in three weeks with no explanation, has been fine ever since.

[Roddypeepa]

Concur with all the above. No service card, no mention as to what (if anything) they have done.

You should get the green pouch and might well be a sticker on the caseback.

No polish or anything is offered.

The really are the Johnny tight lips of the watch world.


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[marmite2005]

I'm visiting London St. James service centre next week. We are dropping off my wife's 2002 Datejust for a full Spa treatment after a very very hard life of daily use. So its a 3-6 week holiday.

I will also be dropping off my much pampered 2022 TT Explorer as it's losing 4 seconds a day (30 seconds a week) under warranty, so needs regulating.
I'm not sure if this can be done within our 15 minute appointment time or will need leaving with the RSC. I presume they put it on a Timegrapher and evaluate.........Please let me know if you have any experience on the process.