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ROLEXROLEXROLEXROLEXROLEXROLEX
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#1 |
"TRF" Member
Join Date: Aug 2009
Location: USA
Posts: 19,706
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Excuse my AD Rant....
Well, I got back from a weekend in Vegas. I mainly went there for food, shopping and relaxing. My wife and I love staying at the Wynn and the late night mall meandering.
I was looking forward to checking out the Rolex ADs up and down the strip...hoping they were different than the ADs in my town. No such luck. Even worse, I find myself really liking the GMTIIC now ![]() A Jerk salesman at Tourneau (Turdneau) upon hearing me ask if he had a SS Daytona, asked me..."Why do you want a Daytona?" He then asked me if I wanted a Milgauss. He was one of three ADs who asked me if I wanted that thing. Apologies to Milgauss fans, but I don't care for them. After he walked away I lingered a while waiting for my wife. He says, "You still here???" Yeah, I say. What are you asking for the GMTIIC? He says $7,000. I say, thats MSRP! He says , Yeah, plus tax. Basically "FU" There was NO ONE ELSE IN THE ROLEX SECTION, it was 11:30 PM. Was he busy??? I think NOT. I wanted to go complain to the manager this morning before I left, but did not want to waste my last AM in Vegas. The folks at the Wynn AD were nice I must say. Constantly asking if they could show us watches. One woman was kind enough to let me try on the White Gold Daytona, and told me that there were no SS's to be found. The Ben Bridge sales person told me there was a 3-year waiting list? Whatever. At any rate folks, other than "peace of mind" I remain unconvinced that buying from an AD has many benefits...other than spending a couple grand more than I would with a Lawrence B or David SW on TRF!!! Thanks. I needed that. ![]() |
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#2 |
Fondly Remembered
Join Date: May 2005
Real Name: JJ
Location: Auckland, NZ
Watch: ALL SOLD!!
Posts: 74,319
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That AD was a complete and utter waste of time.
![]() Get in touch with one of the reliable sellers here on TRF and get the watch delivered to your doorstep at a much cheaper price. JJ ![]()
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Words fail me in expressing my utmost thanks to ALL of you for this wonderful support during my hour of need!! ![]() I firmly believe that my time on planet earth is NOT yet up!! I shall fight this to the very end.......and WIN!! |
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#3 | |
"TRF" Member
Join Date: Apr 2009
Real Name: JT
Location: in a house....:)
Watch: Hmmm......?
Posts: 1,776
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Quote:
X200,000,000,000,000,000 ![]() ![]() ![]()
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WISHLIST: Too many to list...... ![]() ![]() ![]() Member #23367 |
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#4 | |
Banned
Join Date: Jul 2009
Location: Florida USA
Posts: 954
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Quote:
At least everyone here is pleasant and courteous as well. I dont understand how these people and AD's can comport themselves this way. If someone is in your shop and is going to spend the kind of money a Rolex cost you should go out of your way to MAKE them feel special and focus on their needs. Do these people not WANT our money or something? I have been treated better than that in Best Buy while buying a $400 LCD for my bedroom. It's unreal really to think people are treated that way while shopping for a Rolex. It should be a memorable and joyous occasion, not an exercise in retail misery. |
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#5 |
2024 ROLEX DATEJUST41 Pledge Member
Join Date: Jun 2008
Real Name: Todd
Location: US
Posts: 3,525
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The people here are great....and there are also great ADs as well, check out the "great AD" thread someone started a few days ago. They're out there but sometimes hard to find. Sometimes, it takes a purchase to start a relationship and that's going to happen in your home town. Most people in Vegas, like me, go there to visit, talk to the salesperson, and then they never see you again. It's too bad you had that experience there.....to bad for the AD as well.....Good luck NOT buying the new GMT! It's awesome and probably my next one as well.
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#6 |
"TRF" Member
Join Date: Jun 2009
Location: VA
Posts: 965
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gues the SA didn't want to be bothered and ready to get off work? either way, he should treat all customers like the AD in the Wynn does...
__________________
326933 SkyDweller, 126711 GMT II CHNR 12600 DeepSea Seadweller 14060 No Date Submariner 16710 GMT II Pepsi N-Series, Coke F Series |
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#7 |
2024 Pledge Member
Join Date: Feb 2009
Location: USA
Watch: less
Posts: 4,051
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Great rant and unfortunately another typical experience at an AD!
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#8 |
2024 ROLEX DATEJUST41 Pledge Member
Join Date: Jun 2008
Real Name: JYogi/Jeremy
Location: Metro Detroit USA
Watch: It's a Rolex!
Posts: 5,736
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I have always had wonderful experiences at the AD's in Vegas.
Biggest mistake anyone makes anywhere is going to Tourneau and talking to their employees. Other AD's are MUCH better there to deal with. Also it is still hard to get a Daytona in LV as they have people who travel from all around the world on vacations on their waiting list. Either way I do agree Id rather deal with TempoKing or others here.
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"You won't rise to the occasion - you'll default to your level of training." Barrett Tillman Kentucky Colonel, Tennessee Squire & Combat Leprechaun |
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#9 |
"TRF" Member
Join Date: May 2009
Real Name: Jib
Location: SJ, California
Watch: sun dial
Posts: 8,189
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#10 |
"TRF" Member
Join Date: May 2009
Real Name: Jib
Location: SJ, California
Watch: sun dial
Posts: 8,189
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I'm really amazed at how consistent Tourneau is at their hiring process. It seems they really go out of their way to hire the most arrogant people. I've been to 3 already, and the treatment has been all the same.
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#11 |
"TRF" Member
Join Date: Sep 2007
Location: Florida
Watch: ROO
Posts: 1,040
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You should be able go get 10% off a new GMt everywhere and 20% off if you shop around enough. I hate arrogant sales people. Most don't own the high end products they sell. Whether I'm buying a Merc, Porsche, rolex or diamond ring there's always some arrogant sales person that loses my sale. I keep looking for the nice person to give the comission to.
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41mm SS ROC blue dial |
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#12 |
"TRF" Member
Join Date: Aug 2009
Location: USA
Posts: 19,706
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Thanks again for letting me whine.
The one positive thing thy came out of my experience was that I learned my wife likes the Lady Yachtmaster TT with black dial markers. Would not try it on...as she did not want to "get attached" but good knowledge for a rainy day. Understood re the tourist trade in Vegas. However, it seems to me a sales rep would have to be extra nice and courteous given the "competition" is a block or so away. |
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#13 | |
"TRF" Member
Join Date: Sep 2009
Real Name: Gary
Location: West Michigan
Watch: TUDOR ICONAUT
Posts: 126
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![]() Quote:
![]() Thank you for relating this sorry episode. I am reminded of the recent WSJ article which addressed the fact that so far this year 1579 jewelery makers, wholesalers and retailers have liquidated. ![]() There will be more if the ADs treat their clients like you were treated. ![]()
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That darn TUDOR guy! ![]() |
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#14 | |
"TRF" Member
Join Date: Sep 2009
Real Name: Gary
Location: West Michigan
Watch: TUDOR ICONAUT
Posts: 126
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That darn TUDOR guy! ![]() |
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#15 |
"TRF" Member
Join Date: Oct 2009
Real Name: Myron
Location: New York
Watch: GMT IIC; Sub Date
Posts: 3,166
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While there are plenty of jerks working at the big "T", I've had the good fortune to find three salesmen who were knowledgable and friendly- Louis at the Walt Whitman Mall in Huntington, Long Island; Alex at the mall in Roosevelt Field, Long Island; and especially Paul Erhardt at the Bal Harbor Sops in Bal Harbor, Florida. The last spent a considerable time with my wife and me, showed considerable knowledge and patience showing us watches and looking up time zones for a Patek that we were looking at. He's also a WIS who owns 2 red subs..
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#16 |
"TRF" Member
Join Date: Apr 2009
Location: united states
Watch: submariner,daytona
Posts: 707
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"t" is the worst..
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#17 |
Banned
Join Date: Jul 2008
Real Name: Paul
Location: San Diego
Watch: 126619LB
Posts: 21,540
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X 100,000,000
Mas, I'm sorry you had such a bad experience but I have NEVER had a good one at TURDenou, as you so elequantly put it. As for purchasing from TRF as opposed to ADs, I see benefits in both. The people here are great, SteveMullohland, DavidSW, TempoKing and several others are exceptional to work with, and I reccomend them all highly. On the other hand, I truly enjoyed the experience of purchasing my Daytona from my AD, (Ben Bridge). Every time I walk in there I get treated like royalty, they answer all my questions, clean my watch etc. etc. etc. Maybe I'm vain, but I really enjoy the whole experience. Is that worth the extra money you will pay at an AD as compared to TRF? Only you can decide. Best of luck to you either way! ![]() P.S. If anyone would like to work with an AD, I will be glad to give out contact info for mine here in San Diego, they are absolutely fantastic and I will put you in touch with the best person in the store. If you're at all interested, it's worth a call. ![]() |
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#18 |
2024 ROLEX DATEJUST41 Pledge Member
Join Date: Dec 2009
Real Name: Bob
Location: U.S.A.
Watch: 1655
Posts: 62,881
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I am a professional salesman...wholesale, B2B sales.....and I hate to hear of "jerk" sales people. I am proud of my profession.....someone has to sell the stuff that's made.
I treat every account of mine, big or small like a king...........it's a matter of respect. The only Rolex ad's I've been to in the recent past are Geary's Beverly Hills, they were pleasant & Le Bijou in Pasadena, nice folks too. |
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#19 | |
Member
Join Date: Jul 2008
Real Name: Tommy
Location: US
Posts: 260
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Quote:
Is the 2 years factory warranty still valid if buying from the reliable sellers (David and everyone else) here? Beside AD experience, is anything different? Thank you sir, Tommy |
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#20 |
Banned
Join Date: Oct 2005
Real Name: Gerardo
Location: Here
Watch: ALL of them
Posts: 32,098
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I understand your comments. That always happens to me @ Vegas 'T'. No one was in the store, I walk in wearing my YG DD and 5 sales people continue chatting between themselves!! I waled around, saw the displays, spent 30 mins in there and no one approached me.
But I also agree that not all Ts are the same; several years ago Bob @ T-Houston was very helpful. |
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#21 | |
"TRF" Member
Join Date: Dec 2007
Real Name: John
Location: Washington
Watch: 16710, 16610, DJ
Posts: 7,329
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#22 | |
"TRF" Member
Join Date: Aug 2009
Location: USA
Posts: 19,706
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Quote:
Good points Paul. I bought my wife's wedding ring at Tiffanys. She gets the whole clean your ring / world class etc. treatment whenever she walks in. A Tiffany setting / diamond is easy to spot. We actually stopped in Tiffany during our Vegas trip. Have not been to SD in a while, but I may ping you for your AD if I do. Well, no burning need to buy a watch right now...but I had the VISA card all ready to throwdown if I had seen somthing I liked, but alas the service really turned me off. I need to find a good source for Women's rolex - in the event I ever get one for my wife. Our sellers here focus mostly on men's models. |
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#23 |
"TRF" Member
Join Date: Jan 2008
Real Name: Jim
Location: State College PA
Posts: 1,694
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I think the attitude of retail is just a general problem in any large retail operation anymore, most sales people don't give a crap with the exception of the occasionally manager showing some effort towards the customer.
I try to purchased from smaller retailers and can't say I've had a bad experience. It's their store, they care! |
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#24 | |
"TRF" Member
Join Date: Aug 2009
Location: USA
Posts: 19,706
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Quote:
I may look at some place in Milwaukee in the future when visiting the in-laws. WI folks are nice in general I have found. Would have to think there may be some upside there... Thanks |
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#25 |
"TRF" Member
Join Date: Jun 2009
Location: FL
Watch: DSSD, GMT IIc
Posts: 79
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I was in Vegas a few months back at stopped at Tourneau to look at their overall watch selection. At the Rolex counter, I waited five minutes before I was even acknowledged as one SA was hitting on the other for a date. When I was finally acknowledged, it was with a dismissive attitude from the SAs. Further into the store, two more SAs were doing paperwork on a counter case I wanted to look into and they refused to move.
I'd love to know where Tourneau's quality control for customer service is. |
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#26 | |
"TRF" Member
Join Date: Aug 2009
Location: USA
Posts: 19,706
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Quote:
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#27 |
"TRF" Member
Join Date: Jun 2009
Location: VA
Posts: 965
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thats why i hate going out to buy anything nice or out to eat. I never/rarely get the nice customer service that i would expect. Some people don't deserve to be in retail. Only place that gives good customer service is Louis Vuitton.
__________________
326933 SkyDweller, 126711 GMT II CHNR 12600 DeepSea Seadweller 14060 No Date Submariner 16710 GMT II Pepsi N-Series, Coke F Series |
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#28 |
"TRF" Member
Join Date: Feb 2009
Location: USA
Watch: Rolex Explorer I
Posts: 10,278
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Don't worry, it's 2x worse if you're a kid walking into Tourneau. I wanted to see Omegas and they always say to go check out the "Tourneau" brand watches downstairs. So out the door we went.
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