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#1 |
Member
Join Date: May 2010
Real Name: Mark
Location: Leeds, England
Watch: Submariner 14060
Posts: 112
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Help needed please!!!!
Hi guys, am just after a little help and advice please. I took my 10 year old Submariner 14060 to my jeweller as the crown was making a ratcheting noise. He sent the watch away to his repair man (rolex approved). The watch was away for a couple of weeks and returned with the pearl missing from the bezel insert. I picked up on this straight away and he returned the watch feeling slightly embaressed at what had happened. A few weeks later I picked the watch up from the jeweller and this time was handed my watch with a brand new bezel insert and a pearl that didn't illuminate. Basically he had inserted a non Rolex bezel insert. I was very annoyed and told the jeweller to sort out this problem, place my original bezel insert back into the watch and order me a new pearl from Rolex.
Please keep with me on this one I am nearly their. Anyway I have just had a conversation with him on the phone as the watch has been with him for a further 3 weeks. He told me that he cannot fit a bezel pearl into my original bezel insert so he has ordered a complete new one from Rolex UK. Do you guys think what he is telling me is legit or would you be able to insert a pearl (hope this is the correct term) into my existing bezel insert. Also would the value of my watch alter with having new parts inserted to my 10 year old watch. Plus do you think I should ask for my original bezel insert returning to me? As you can see I really don't know what to do. I have only had the watch 12 months and at the moment feel like asking him for a refund. Thanks Guys Sorry if it doesn't make a lot of sense but I have rushed it through so hopefully I will have some replies so I can call him in the morning. |
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#2 |
Banned
Join Date: Oct 2005
Real Name: Gerardo
Location: Here
Watch: ALL of them
Posts: 32,098
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It is my understanding that the easiest way to go is to replace the whole insert, I doubt that Rolex would sell the pearl by itself. I agree on having original parts; a new insert is not that expensive and replacement can be done in seconds (some members here do this themselves). If it bothers you to have a missing pearl (it would bother me), just get a new original insert. My 2 cents here....
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#3 | |
"TRF" Member
Join Date: Jan 2011
Real Name: Barry
Location: PA, USA
Watch: Hulk
Posts: 83
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Quote:
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#4 | |
"TRF" Life Patron
Join Date: Jun 2005
Real Name: Peter
Location: Llanfairpwllgwyng
Watch: ing you.
Posts: 52,766
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Quote:
__________________
ICom Pro3 All posts are my own opinion and my opinion only. "The clock of life is wound but once, and no man has the power to tell just when the hands will stop. Now is the only time you actually own the time, Place no faith in time, for the clock may soon be still for ever." Good Judgement comes from experience,experience comes from Bad Judgement,.Buy quality, cry once; buy cheap, cry again and again. www.mc0yad.club Second in command CEO and left handed watch winder ![]() |
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#5 |
Member
Join Date: May 2010
Real Name: Mark
Location: Leeds, England
Watch: Submariner 14060
Posts: 112
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Many thanks for your replies, will my original 10 year old bezel have any value?
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#6 |
Banned
Join Date: Oct 2005
Real Name: Gerardo
Location: Here
Watch: ALL of them
Posts: 32,098
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I would say that not too much. 10 years is still 'young' to be considered vintage, and as prices of new ones are not that high, most people would purchase a new one (or at least is what I would do)
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#7 |
Member
Join Date: May 2010
Real Name: Mark
Location: Leeds, England
Watch: Submariner 14060
Posts: 112
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Many thanks Gerardo
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#8 |
"TRF" Member
Join Date: Apr 2009
Location: Sea Level
Watch: Varies
Posts: 6,877
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Go with the new insert. I don't think it will change value based on a new insert. Sorry it took so long for what seemed like a simple repair.
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Instagram @z32turbo |
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#9 | |
"TRF" Member
Join Date: Jun 2011
Location: NE England
Watch: Sub c lv; GMTIIpep
Posts: 21
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Quote:
Absolutely disgraceful service! |
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#10 |
"TRF" Member
Join Date: Dec 2010
Location: England
Posts: 204
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Not good! But the bezel would be the least of my worries... If they used a non Rolex part on the outside, what the Hell did they use on the inside? Gulp....
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#11 |
"TRF" Member
Join Date: Mar 2010
Real Name: john
Location: Scotland
Watch: sub 16610Lv
Posts: 13,523
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ask for it back anyway. why not?
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"AFTER DARK" BAR AND NIGHT CLUB GM. |
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#12 |
"TRF" Member
Join Date: Jul 2010
Location: PNW
Watch: DS,BLNR,SubLV,DJ2
Posts: 8,123
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I hope everything works out for you.
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#13 |
Member
Join Date: May 2010
Real Name: Mark
Location: Leeds, England
Watch: Submariner 14060
Posts: 112
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Many thanks for all your replies. I will keep you posted with the outcome.
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