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4 August 2015, 04:16 AM | #1 |
"TRF" Member
Join Date: Mar 2009
Location: WA
Posts: 38
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Broken Clasp On PO Professional
The clasp on my PO just broke. Luckily I was in my office and not on/in the river like I was Saturday afternoon. So, the reason for posting is, I just received it back from getting a service from a well known/respected repair shop. The clasp has never fully closed onto the bracelet if that makes sense. It has always been slightly "tipped up" where the Omega sign meets the bracelet. Not sure if this is due to it being sized incorrectly or what. Anyway, the service shop "bent" the clasp back down so it fit flush. I believe that action caused the clasp to weaken and break where it was bent. I can see two very faint lines where I believe they used a tool to bend it back. What kind of action should I take? The warranty they offer with the service is 24 or 30 months, I can't remember exactly. I'm not looking to place blame on anyone, but I have only had it back for less than a month or so. Thoughts? Ideas? Thanks for your input.
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4 August 2015, 04:32 AM | #2 |
"TRF" Member
Join Date: May 2013
Real Name: Kevin
Location: Colorado
Watch: This one
Posts: 633
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I'd be going back to the repair shop to show them the piece and ask them their thoughts. They may be inclined to replace or work with you on getting corrected.
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4 August 2015, 04:57 AM | #3 |
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Join Date: Mar 2012
Location: Los Angeles
Posts: 690
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4 August 2015, 06:41 AM | #4 |
"TRF" Member
Join Date: Feb 2013
Real Name: Flavio
Location: N/A
Posts: 14,654
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I believe this is the problem. You can get one from Ofrei and ask the repair shop to replace it, or show the reference number and ask them to replace.
http://www.ofrei.com/page393.html |
4 August 2015, 08:37 AM | #5 |
"TRF" Member
Join Date: Mar 2009
Location: WA
Posts: 38
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Looks like I need a whole new clasp assembly. Apparently you can't just purchase the long skinny piece I need. $121 is what they quoted me. Slightly frustrating as they did have in the notes that they made an adjustment to it, which in my mind, more than likely contributed to its failure. I'd probably be a little more worked up over it if it was an $800 fix.
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4 August 2015, 09:12 AM | #6 |
"TRF" Member
Join Date: Mar 2012
Location: Los Angeles
Posts: 690
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The quote was given by the same repair shop?
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4 August 2015, 09:20 AM | #7 | |
"TRF" Member
Join Date: Jun 2012
Real Name: David
Location: KY
Watch: Omega GMT cal.8506
Posts: 111
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Quote:
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4 August 2015, 03:06 PM | #8 |
"TRF" Member
Join Date: Mar 2009
Location: WA
Posts: 38
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Yes, the shop that did the service is ordering the part and putting it on for me. Not sure if I'll be using this shop in the future though.
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