Brand new Rolex went to RSC

[kyozcx]

Got my expII white face yesterday.
when the date change at midnight, it jamed, and couldnt finish the changing untill 2:30.
So I brought it to RSC and let them check out the problem. Hopefully they'll come back to me sometime early next week.
It is a M series, I also told them to confirm if it is a 3185 or a 3186 inside.
I've bought many Rolexes, this is the first time I see a brand new Rolex with this kind problem.

Btw, since the watch is newly bought from AD. It is still under warranty. when I went to RSC, I left the watch and left the warranty card and book along with the watch there. They wont charge anything on this, will they?
But on the receipt, it is said that: Our technicians will estimate the cost of this service and send it to you as soon as possible.
I am confused

[nyyankees]

I would insist you get a new Expy. Especially if you have purchased from them before. Something you spend that much on should not breakdown the same day you bring it home

[ROLEX MAN]

Won't be any cost to you!

just a shame it has to be fixed!

[CPCC]

I agree, get a new one! I mean, DEMAND A NEW ONE!

[JJ Irani]

Originally Posted by kyozcx

Got my expII white face yesterday.
when the date change at midnight, it jamed, and couldnt finish the changing untill 2:30.
So I brought it to RSC and let them check out the problem. Hopefully they'll come back to me sometime early next week.
It is a M series, I also told them to confirm if it is a 3185 or a 3186 inside.
I've bought many Rolexes, this is the first time I see a brand new Rolex with this kind problem.

Btw, since the watch is newly bought from AD. It is still under warranty. when I went to RSC, I left the watch and left the warranty card and book along with the watch there. They wont charge anything on this, will they?
But on the receipt, it is said that: Our technicians will estimate the cost of this service and send it to you as soon as possible.
I am confused

That should never have happened with a new watch. They should not charge you a cent. The product is faulty. In fact, they should just issue you a new one.

JJ

[kyozcx]

thanks for all your advices, however the watch is already at the RSC.
If they can restore the watch perfectly, Im fine with that.
It is just SOOOOO depressing when you got something new and turned out to be a broken one.

[Mike B]

Originally Posted by JJ Irani

That should never have happened with a new watch. They should not charge you a cent. The product is faulty. In fact, they should just issue you a new one.

JJ

X2 Well said JJ, and just what I was thinking

[FlyingMoose]

Keep in mind that the ExpII (and the GMT-II) don't have a quick-change date, because of the way the hour hand works. A slowly-changing date is normal for this watch. (Actually this may not apply to the newer movements)...

[TheVTCGuy]

When I got my first Rolex, a GMT II back in 86, the luminova triangle/pointer or whatever they used back in those days actually FELL OFF the 24 hour hand and jammed the second hand to a stop. Of course I immediately took it in and they fixed it free of charge, I asked about damaging the mechanism. They told me there is a clutch in the workings, if anything goes wrong, second hand, minute/hour hand, date, anything at all the clutch kicks in immediately and protects the movement. Maybe they were trying to get out of a giving me a new watch but it seemed to make sense to me and I never had any more problems with that watch....

[kyozcx]

Originally Posted by FlyingMoose

Keep in mind that the ExpII (and the GMT-II) don't have a quick-change date, because of the way the hour hand works. A slowly-changing date is normal for this watch. (Actually this may not apply to the newer movements)...

I know what you mean, adjusting hour hand to change the date when crown at position2. Expii is not like sub that when crown at position2, the date can be adjusted quickly.

My problem of the watch is that: the date of the watch jamed between 2 dates at midnight when performing the date-changing, and can not finish the changing untill 2:30.
I think there is something wrong with the date wheel.
even I adjust the date by manaul winding the hour hand. The date still jamed at 00:00 cant finish the changing untill the hour hand reaches 2:00.
A 3185 or 3186 doesnt have a quick set of the date like 3135. But, ALL modern Rolex movements with date function are meant to have a midnight-instant-date-jump. If you know what I mean

[Andad]

You should be able to change the date on a 3186 at any time forwards or backwards.
Thats the whole idea of a GMT movement.

[acce1999]

Calibers 3085, 3185, and 3186 do not have a quick change, but the change of date at midnight is instant, not slow.

There was a thread earlier on a slow change of date on newer watches, and the conclusion (if I remember correctly) was that occasionally the gears needs to operate for a while before giving that rapid date change. Nothing wrong, just new gears in a new watch.

My M-serial Ex II changes date instantly at ca 4 to 8 minutes past midnight (depending on mainspring tension). Thats OK for me. I'm mostly asleep at that time.

Best,

A

[delldeaton]

If it blew,
demand new.

[toph]

Originally Posted by directioneng

You should be able to change the date on a 3186 at any time forwards or backwards.
Thats the whole idea of a GMT movement.

:agree :

[Ivy League]

I find my new GMTIIc to be inconsistent. At times the date changes instantly around 00:02.
On other occassions it gets stuck halfway between two dates and finally clicks over after I retire for the night.
Kind of frustrating but not enough of a concern for me to send it away for a prolonged service.
What do you guys reccomend please ?

[padi56]

Originally Posted by Ivy League

I find my new GMTIIc to be inconsistent. At times the date changes instantly around 00:02.
On other occassions it gets stuck halfway between two dates and finally clicks over after I retire for the night.
Kind of frustrating but not enough of a concern for me to send it away for a prolonged service.
What do you guys reccomend please ?

All perfectly normal on GMTII and ExpII its simply because its mechanical some change instant some take minutes or even hours to fully change you guys worry to much over nothing.

[Tools]

We have seen this on GMT's before and usually there is nothing wrong except for the newness of all the parts working together..

The manual also states that, when changing the date manually, if it doesn't snap over completely, just keep turning the hand past 12 until it completely changes, and then turn the hand back to the correct time..

[kyozcx]

Originally Posted by Tools

We have seen this on GMT's before and usually there is nothing wrong except for the newness of all the parts working together..

The manual also states that, when changing the date manually, if it doesn't snap over completely, just keep turning the hand past 12 until it completely changes, and then turn the hand back to the correct time..

The date still jamed between 2 dates even it is on normal running when the hands reaches midnight.