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SSB · 4 July 2006, 08:23 PM

I purchased a Rolex 16613 from them a few days ago and they clearly advertised the Watch with Box, papers and a service.

When the watch arrived it had no papers and the response given to me when contacted was " How do you expect an old watch to have papers?"

As soon as I got the watch on my wrist I noticed that the seconds hand was moving but there was no subsequent movement of the Hours and Seconds hands. I took the watch to the Service Centre in Mumbai and they informed me that the oils were dry and that the movement needed urgent service, else the watch would seize.

Despite the fact that they had misrepresented the paperwork, I was willing to be satisfied with the watch if they reimbursed me the service amount that was payable to the RSC.

They accused me of lying about the watch having problems and asked that the watch be returned to them, but that was not feasible because I am in India and they are in the UK. They also said that I had devalidated the Watchfinder warranty because someone from Rolex had touched the watch! I offered to send them the paperwork that the Service centre would provide me to prove that the watch indeed had problems, but they accused me of having "Contacts" in the service centre.

All communication with them is in writing ( email) and I would be happy to provide any member with the same on request.

Bottomline: Be vary of buying from them because their products are not as represented and their customer service and level of courtesy towards a customer is extremly poor.

__________________________________________________ __________________

Gedanken · 4 July 2006, 10:13 PM

Ouch, Suhail! I'm sorry to hear about your problems, especially since you sounded pretty pleased with your purchase just a few days ago.

Okay, guys, you heard the man - be wary when dealing with this mob!

AJC · 4 July 2006, 10:14 PM

I think it might be an inconvenience to send it back but if it was stated to have papers I would want papers.

I also would demand a full refund and buy elseware as this type of service sucks.

It really comes back down to them not being an Authorised Dealer of most brands and it is a comment I have heard before of their service.

Good luck

Aaron

Gedanken · 4 July 2006, 10:16 PM

Suhail, I'm just wondering if it would be worth your time to report these guys to the UK's consumer affairs bureau. Do you have a copy of the ad on disk?

padi56 · 5 July 2006, 12:10 AM

Quote:

Originally Posted by SSB

I purchased a Rolex 16613 from them a few days ago and they clearly advertised the Watch with Box, papers and a service.

When the watch arrived it had no papers and the response given to me when contacted was " How do you expect an old watch to have papers?"

As soon as I got the watch on my wrist I noticed that the seconds hand was moving but there was no subsequent movement of the Hours and Seconds hands. I took the watch to the Service Centre in Mumbai and they informed me that the oils were dry and that the movement needed urgent service, else the watch would seize.

Despite the fact that they had misrepresented the paperwork, I was willing to be satisfied with the watch if they reimbursed me the service amount that was payable to the RSC.

They accused me of lying about the watch having problems and asked that the watch be returned to them, but that was not feasible because I am in India and they are in the UK. They also said that I had devalidated the Watchfinder warranty because someone from Rolex had touched the watch! I offered to send them the paperwork that the Service centre would provide me to prove that the watch indeed had problems, but they accused me of having "Contacts" in the service centre.

All communication with them is in writing ( email) and I would be happy to provide any member with the same on request.

Bottomline: Be vary of buying from them because their products are not as represented and their customer service and level of courtesy towards a customer is extremly poor.

So sorry Suhail to hear about your problem,but its very unusual myself bought a few watches from them a few years ago.And John the owner was very helpful,and a very nice lady called Dee,soon sorted a little problem for me.And I had a few repairs done to some vintage watches a bit slow in getting them back but excellent work.I would try if you have not already done so to speak directly to John or Dee,hope they sort it out for you.Like you say you are in India get it serviced and try and recover your costs.They have a on-line guest book and I think a forum,they used to be called swiss watch co.If no joy with your problem,you could leave some feedback in guest book and forum, hope you can settle this problem amicably,please lets us know what happens.

C.J. · 5 July 2006, 01:10 AM

Suhail, I'm sorry to hear about your troubles. I would definitely do as James and Padi said and report the problems. I do hope all works out for the best for you

Uncle-AJ · 5 July 2006, 01:20 AM

That's a real bummer Suhail, I hope Padi's advice gets a result for you.

REXMTL · 5 July 2006, 01:58 AM

That really sucks.... I always hate to hear these stories. It takes the joy out of the whole experience.
I hope it works out for you!

JJ Irani · 5 July 2006, 04:15 AM

Sorry to hear about your plight, Suhail. At least be consoled in the fact that the bloody watch turned out to be genuine, if not anything else. I'm sure the Rolex AD in Bombay can get it all going.

Congrats, by the way, on probably the ultimate TT Rolex!!

Rockrolex · 5 July 2006, 04:54 AM

Sorry to hear about your problems, Suhail. That's a real bummer and certainly puts a damper on your purchase.

Did you pay by credit card? Is so, you may be able to dispute the charge with your credit card company. If that works, the credit card company can probably put pressure on them to set things right.

Good luck and keep us posted on what transpires with this mess.

SSB · 6 July 2006, 01:18 AM

Problem sorted. They have agreed to reimburse the servicing charges.

padi56 · 6 July 2006, 01:23 AM

Quote:

Originally Posted by SSB

Problem sorted. They have agreed to reimburse the servicing charges.

Well Suhail I am very pleased mate,hope now everything is OK.

Rockrolex · 6 July 2006, 02:24 AM

Quote:

Originally Posted by SSB

Problem sorted. They have agreed to reimburse the servicing charges.

Good show. Maybe they have partially redeemed themselves.

C.J. · 6 July 2006, 02:26 AM

Great news

JJ Irani · 6 July 2006, 04:38 AM

Quote:

Originally Posted by SSB

Problem sorted. They have agreed to reimburse the servicing charges.

Excellent...all's well that ends well!

mike · 6 July 2006, 04:48 AM

Good to hear!

mailman · 6 July 2006, 08:17 AM

Glad to hear it all worked out for you

SSB · 23 July 2006, 01:15 AM

Well, They had promised me a cheque for the amount of ther service, but that didnt come in despite their promise and numberous emails from my side.

Clearly a dealer that doesnt not understand business ethics.

Bad guys. So please stay away.

Uncle-AJ · 23 July 2006, 01:29 AM

Quote:

Originally Posted by SSB

Well, They had promised me a cheque for the amount of ther service, but that didnt come in despite their promise and numberous emails from my side.

Clearly a dealer that doesnt not understand business ethics.

Bad guys. So please stay away.

Sorry to hear that Suhail. I certainly won't do business with them.

C.J. · 23 July 2006, 01:47 AM

Quote:

Originally Posted by SSB

Well, They had promised me a cheque for the amount of ther service, but that didnt come in despite their promise and numberous emails from my side.

Clearly a dealer that doesnt not understand business ethics.

Bad guys. So please stay away.

Sorry to hear the bad news. I certainly cross them off of my list

SSB · 23 July 2006, 02:07 AM

Quote:

Originally Posted by Uncle-AJ

Sorry to hear that Suhail. I certainly won't do business with them.

Probably should have bought a black dial .... Wouldnt have had any problems... Right Adrian?

SSB · 23 July 2006, 02:07 AM

Quote:

Originally Posted by C.J.

Sorry to hear the bad news. I certainly cross them off of my list

Its my active aim to ensure that they are off everyone's list .

Uncle-AJ · 23 July 2006, 02:08 AM

Quote:

Originally Posted by SSB

Probably should have bought a black dial .... Wouldnt have had any problems... Right Adrian?

I don't like to hit a man when he's down Suhail.

SSB · 23 July 2006, 02:16 AM

Quote:

Originally Posted by Uncle-AJ

I don't like to hit a man when he's down Suhail.

4 July 2006, 08:23 PM	#1
SSB "TRF" Member Join Date: Sep 2005 Posts: 92	www.watchfinder.co.uk I purchased a Rolex 16613 from them a few days ago and they clearly advertised the Watch with Box, papers and a service. When the watch arrived it had no papers and the response given to me when contacted was " How do you expect an old watch to have papers?" As soon as I got the watch on my wrist I noticed that the seconds hand was moving but there was no subsequent movement of the Hours and Seconds hands. I took the watch to the Service Centre in Mumbai and they informed me that the oils were dry and that the movement needed urgent service, else the watch would seize. Despite the fact that they had misrepresented the paperwork, I was willing to be satisfied with the watch if they reimbursed me the service amount that was payable to the RSC. They accused me of lying about the watch having problems and asked that the watch be returned to them, but that was not feasible because I am in India and they are in the UK. They also said that I had devalidated the Watchfinder warranty because someone from Rolex had touched the watch! I offered to send them the paperwork that the Service centre would provide me to prove that the watch indeed had problems, but they accused me of having "Contacts" in the service centre. All communication with them is in writing ( email) and I would be happy to provide any member with the same on request. Bottomline: Be vary of buying from them because their products are not as represented and their customer service and level of courtesy towards a customer is extremly poor. __________________________________________________ __________________ Last edited by SSB; 23 July 2006 at 01:13 AM..

4 July 2006, 10:13 PM	#2
Gedanken "TRF" Member Join Date: May 2005 Real Name: Sir Location: Melbourne Watch: F-series SD Posts: 8,589	Ouch, Suhail! I'm sorry to hear about your problems, especially since you sounded pretty pleased with your purchase just a few days ago. Okay, guys, you heard the man - be wary when dealing with this mob! __________________ You buy a Casio to make sure you're on time; you wear a Rolex because you don't have to be on time.

4 July 2006, 10:16 PM	#4
Gedanken "TRF" Member Join Date: May 2005 Real Name: Sir Location: Melbourne Watch: F-series SD Posts: 8,589	Suhail, I'm just wondering if it would be worth your time to report these guys to the UK's consumer affairs bureau. Do you have a copy of the ad on disk? __________________ You buy a Casio to make sure you're on time; you wear a Rolex because you don't have to be on time.

5 July 2006, 01:10 AM	#6
C.J. "TRF" Member Join Date: Jan 2006 Location: * Posts: 10,196	Suhail, I'm sorry to hear about your troubles. I would definitely do as James and Padi said and report the problems. I do hope all works out for the best for you __________________ Me? I'm still looking for Kokomo. I just hope that damn golfer isn't there

5 July 2006, 01:20 AM	#7
Uncle-AJ "TRF" Member Join Date: Dec 2004 Real Name: Adrian Location: Bolton, UK. Watch: Daytona 116520 Posts: 6,844	That's a real bummer Suhail, I hope Padi's advice gets a result for you. __________________ A man with a watch knows what time it is. A man with two watches is never sure.........Segal's Law Member #10

4 July 2006, 10:14 PM	#3
AJC Member Join Date: Jul 2005 Location: Australia Posts: 1,878	I think it might be an inconvenience to send it back but if it was stated to have papers I would want papers. I also would demand a full refund and buy elseware as this type of service sucks. It really comes back down to them not being an Authorised Dealer of most brands and it is a comment I have heard before of their service. Good luck Aaron

5 July 2006, 01:58 AM	#8
REXMTL "TRF" Member Join Date: Jun 2006 Location: Canada Watch: Sub Date - PAM673 Posts: 88	That really sucks.... I always hate to hear these stories. It takes the joy out of the whole experience. I hope it works out for you!

5 July 2006, 04:15 AM	#9
JJ Irani Fondly Remembered Join Date: May 2005 Real Name: JJ Location: Auckland, NZ Watch: ALL SOLD!! Posts: 74,319	Sorry to hear about your plight, Suhail. At least be consoled in the fact that the bloody watch turned out to be genuine, if not anything else. I'm sure the Rolex AD in Bombay can get it all going. Congrats, by the way, on probably the ultimate TT Rolex!! __________________ Words fail me in expressing my utmost thanks to ALL of you for this wonderful support during my hour of need!! I firmly believe that my time on planet earth is NOT yet up!! I shall fight this to the very end.......and WIN!!

5 July 2006, 04:54 AM	#10
Rockrolex TRF Moderator & 2024 DATE-JUST41 Patron Join Date: May 2005 Real Name: God Location: Washington, D.C. Watch: What do you think? Posts: 37,790	Sorry to hear about your problems, Suhail. That's a real bummer and certainly puts a damper on your purchase. Did you pay by credit card? Is so, you may be able to dispute the charge with your credit card company. If that works, the credit card company can probably put pressure on them to set things right. Good luck and keep us posted on what transpires with this mess. __________________ Despite the high cost of living, it's still very popular. *Tosser Cabinet Member* Official Member: 'Perpetual 30' Vegas International GTG 2016 Official Member "WIS-CON" Las Vegas International GTG 2017 Official Member "WIS-CON" Las Vegas International GTG 2018 Official Member "WIS-CON" Las Vegas International GTG 2019

6 July 2006, 01:18 AM	#11
SSB "TRF" Member Join Date: Sep 2005 Posts: 92	Problem sorted. They have agreed to reimburse the servicing charges.

6 July 2006, 02:26 AM	#14
C.J. "TRF" Member Join Date: Jan 2006 Location: * Posts: 10,196	Great news __________________ Me? I'm still looking for Kokomo. I just hope that damn golfer isn't there

6 July 2006, 04:48 AM	#16
mike "TRF" Member Join Date: Jul 2005 Posts: 22,683	Good to hear!

6 July 2006, 08:17 AM	#17
mailman TRF Moderator & DATE-JUST41 2024 Patron Join Date: Oct 2005 Location: . Watch: 126610LN Posts: 35,429	Glad to hear it all worked out for you

23 July 2006, 01:15 AM	#18
SSB "TRF" Member Join Date: Sep 2005 Posts: 92	Well, They had promised me a cheque for the amount of ther service, but that didnt come in despite their promise and numberous emails from my side. Clearly a dealer that doesnt not understand business ethics. Bad guys. So please stay away.

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