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#1 |
"TRF" Member
Join Date: Sep 2005
Posts: 92
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www.watchfinder.co.uk
I purchased a Rolex 16613 from them a few days ago and they clearly advertised the Watch with Box, papers and a service.
When the watch arrived it had no papers and the response given to me when contacted was " How do you expect an old watch to have papers?" As soon as I got the watch on my wrist I noticed that the seconds hand was moving but there was no subsequent movement of the Hours and Seconds hands. I took the watch to the Service Centre in Mumbai and they informed me that the oils were dry and that the movement needed urgent service, else the watch would seize. Despite the fact that they had misrepresented the paperwork, I was willing to be satisfied with the watch if they reimbursed me the service amount that was payable to the RSC. They accused me of lying about the watch having problems and asked that the watch be returned to them, but that was not feasible because I am in India and they are in the UK. They also said that I had devalidated the Watchfinder warranty because someone from Rolex had touched the watch! I offered to send them the paperwork that the Service centre would provide me to prove that the watch indeed had problems, but they accused me of having "Contacts" in the service centre. All communication with them is in writing ( email) and I would be happy to provide any member with the same on request. Bottomline: Be vary of buying from them because their products are not as represented and their customer service and level of courtesy towards a customer is extremly poor. __________________________________________________ __________________ Last edited by SSB; 23 July 2006 at 01:13 AM.. |
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#2 |
"TRF" Member
Join Date: May 2005
Real Name: Sir
Location: Melbourne
Watch: F-series SD
Posts: 8,589
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Ouch, Suhail! I'm sorry to hear about your problems, especially since you sounded pretty pleased with your purchase just a few days ago.
Okay, guys, you heard the man - be wary when dealing with this mob!
__________________
You buy a Casio to make sure you're on time; you wear a Rolex because you don't have to be on time. |
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#3 |
Member
Join Date: Jul 2005
Location: Australia
Posts: 1,878
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I think it might be an inconvenience to send it back but if it was stated to have papers I would want papers.
![]() I also would demand a full refund and buy elseware as this type of service sucks. ![]() It really comes back down to them not being an Authorised Dealer of most brands and it is a comment I have heard before of their service. ![]() Good luck Aaron ![]() |
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#4 |
"TRF" Member
Join Date: May 2005
Real Name: Sir
Location: Melbourne
Watch: F-series SD
Posts: 8,589
|
Suhail, I'm just wondering if it would be worth your time to report these guys to the UK's consumer affairs bureau. Do you have a copy of the ad on disk?
__________________
You buy a Casio to make sure you're on time; you wear a Rolex because you don't have to be on time. |
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#5 | |
"TRF" Life Patron
Join Date: Jun 2005
Real Name: Peter
Location: Llanfairpwllgwyng
Watch: ing you.
Posts: 52,766
|
Quote:
__________________
ICom Pro3 All posts are my own opinion and my opinion only. "The clock of life is wound but once, and no man has the power to tell just when the hands will stop. Now is the only time you actually own the time, Place no faith in time, for the clock may soon be still for ever." Good Judgement comes from experience,experience comes from Bad Judgement,.Buy quality, cry once; buy cheap, cry again and again. www.mc0yad.club Second in command CEO and left handed watch winder ![]() |
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#6 |
"TRF" Member
Join Date: Jan 2006
Location: *
Posts: 10,196
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Suhail, I'm sorry to hear about your troubles. I would definitely do as James and Padi said and report the problems. I do hope all works out for the best for you
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Me? I'm still looking for Kokomo. ![]() ![]() |
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#7 |
"TRF" Member
Join Date: Dec 2004
Real Name: Adrian
Location: Bolton, UK.
Watch: Daytona 116520
Posts: 6,844
|
That's a real bummer Suhail, I hope Padi's advice gets a result for you.
__________________
A man with a watch knows what time it is. A man with two watches is never sure.........Segal's Law Member #10 |
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#8 |
"TRF" Member
Join Date: Jun 2006
Location: Canada
Watch: Sub Date - PAM673
Posts: 88
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That really sucks.... I always hate to hear these stories. It takes the joy out of the whole experience.
I hope it works out for you! |
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#9 |
Fondly Remembered
Join Date: May 2005
Real Name: JJ
Location: Auckland, NZ
Watch: ALL SOLD!!
Posts: 74,319
|
Sorry to hear about your plight, Suhail. At least be consoled in the fact that the bloody watch turned out to be genuine, if not anything else. I'm sure the Rolex AD in Bombay can get it all going.
Congrats, by the way, on probably the ultimate TT Rolex!! ![]() ![]()
__________________
Words fail me in expressing my utmost thanks to ALL of you for this wonderful support during my hour of need!! ![]() I firmly believe that my time on planet earth is NOT yet up!! I shall fight this to the very end.......and WIN!! |
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#10 |
TRF Moderator & 2024 DATE-JUST41 Patron
Join Date: May 2005
Real Name: God
Location: Washington, D.C.
Watch: What do you think?
Posts: 37,790
|
Sorry to hear about your problems, Suhail. That's a real bummer and certainly puts a damper on your purchase.
Did you pay by credit card? Is so, you may be able to dispute the charge with your credit card company. If that works, the credit card company can probably put pressure on them to set things right. Good luck and keep us posted on what transpires with this mess.
__________________
Despite the high cost of living, it's still very popular. Tosser Cabinet Member Official Member: 'Perpetual 30' Vegas International GTG 2016 Official Member "WIS-CON" Las Vegas International GTG 2017 Official Member "WIS-CON" Las Vegas International GTG 2018 Official Member "WIS-CON" Las Vegas International GTG 2019 |
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#11 |
"TRF" Member
Join Date: Sep 2005
Posts: 92
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Problem sorted. They have agreed to reimburse the servicing charges.
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#12 | |
"TRF" Life Patron
Join Date: Jun 2005
Real Name: Peter
Location: Llanfairpwllgwyng
Watch: ing you.
Posts: 52,766
|
Quote:
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__________________
ICom Pro3 All posts are my own opinion and my opinion only. "The clock of life is wound but once, and no man has the power to tell just when the hands will stop. Now is the only time you actually own the time, Place no faith in time, for the clock may soon be still for ever." Good Judgement comes from experience,experience comes from Bad Judgement,.Buy quality, cry once; buy cheap, cry again and again. www.mc0yad.club Second in command CEO and left handed watch winder ![]() |
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#13 | |
TRF Moderator & 2024 DATE-JUST41 Patron
Join Date: May 2005
Real Name: God
Location: Washington, D.C.
Watch: What do you think?
Posts: 37,790
|
Quote:
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__________________
Despite the high cost of living, it's still very popular. Tosser Cabinet Member Official Member: 'Perpetual 30' Vegas International GTG 2016 Official Member "WIS-CON" Las Vegas International GTG 2017 Official Member "WIS-CON" Las Vegas International GTG 2018 Official Member "WIS-CON" Las Vegas International GTG 2019 |
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#14 |
"TRF" Member
Join Date: Jan 2006
Location: *
Posts: 10,196
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Great news
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__________________
Me? I'm still looking for Kokomo. ![]() ![]() |
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#15 | |
Fondly Remembered
Join Date: May 2005
Real Name: JJ
Location: Auckland, NZ
Watch: ALL SOLD!!
Posts: 74,319
|
Quote:
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__________________
Words fail me in expressing my utmost thanks to ALL of you for this wonderful support during my hour of need!! ![]() I firmly believe that my time on planet earth is NOT yet up!! I shall fight this to the very end.......and WIN!! |
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#16 |
"TRF" Member
Join Date: Jul 2005
Posts: 22,683
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Good to hear!
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#17 |
TRF Moderator & DATE-JUST41 2024 Patron
Join Date: Oct 2005
Location: .
Watch: 126610LN
Posts: 35,429
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Glad to hear it all worked out for you
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#18 |
"TRF" Member
Join Date: Sep 2005
Posts: 92
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Well, They had promised me a cheque for the amount of ther service, but that didnt come in despite their promise and numberous emails from my side.
Clearly a dealer that doesnt not understand business ethics. Bad guys. So please stay away. |
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#19 | |
"TRF" Member
Join Date: Dec 2004
Real Name: Adrian
Location: Bolton, UK.
Watch: Daytona 116520
Posts: 6,844
|
Quote:
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__________________
A man with a watch knows what time it is. A man with two watches is never sure.........Segal's Law Member #10 |
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#20 | |
"TRF" Member
Join Date: Jan 2006
Location: *
Posts: 10,196
|
Quote:
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__________________
Me? I'm still looking for Kokomo. ![]() ![]() |
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#21 |
"TRF" Member
Join Date: Sep 2005
Posts: 92
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#22 |
"TRF" Member
Join Date: Sep 2005
Posts: 92
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#23 | |
"TRF" Member
Join Date: Dec 2004
Real Name: Adrian
Location: Bolton, UK.
Watch: Daytona 116520
Posts: 6,844
|
Quote:
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__________________
A man with a watch knows what time it is. A man with two watches is never sure.........Segal's Law Member #10 |
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#24 |
"TRF" Member
Join Date: Sep 2005
Posts: 92
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