RSC Bad Experience - Should I Polish?

[joli160]

I am pretty sure they will do their utmost to make it look good. Hope you’ll be pleased with the outcome

[Pepperjack]

Originally Posted by brandrea

That lug ding looks pretty deep to me, and I’m not sure about “moving” material. I’ve heard of this on platinum but other metals I’m not so sure.

This process is buffing, where a hard felt wheel with the appropriate paste is used to create a high amount of heat in order move material from the high spots to the low spots, filling in scratches and dings. It's often the initial stage in the whole refinishing process. It can then be followed up with applying the desired finish.

[MRBolton]

Originally Posted by Pepperjack

This process is buffing, where a hard felt wheel with the appropriate paste is used to create a high amount of heat in order move material from the high spots to the low spots, filling in scratches and dings. It's often the initial stage in the whole refinishing process. It can then be followed up with applying the desired finish.

As someone with your background, what do you think of what you see, in terms of how much material is going to be removed to fix it? Do you agree with the RSC tech that it should be able to be refinished as well as they're making it out to be to me?

[Pepperjack]

Originally Posted by MRBolton

As someone with your background, what do you think of what you see, in terms of how much material is going to be removed to fix it? Do you agree with the RSC tech that it should be able to be refinished as well as they're making it out to be to me?

I want to preface this with the caveat that I am not as practiced at refinishing as a technician at an RSC; I am stating these opinions based on what I know I or one of our refinishers are able to accomplish with our experience and tools. I am not often in the position to see the end results of the NY service center.

Refinishing the sides of this case are a non-issue. The caseback I suspect will be returned to you in like-new condition. I don’t really see any areas on the bracelet that concern me. I believe the bracelet is going to appear to have been refinished, but really well done; I suspect material removal will be negligible, but if you look for it, you’re going to find it. The tops of the lugs are tricky, but I think they will turn out moderately well, possibly ever so slightly rounded. My experience with Daytona bezels is that they look “new” new, and at no other time. I’d be ecstatic to be proven wrong on that front.

[Hollie_Rollie]

Yikes! Thats terrible service. I’d probably opt for a light touch up


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[AF_Rob]

Given your luck, I would just live with it. Reengage with the polish at the next service. By then, you can send it to a trusted independent.

I think you’re setting yourself up for more disappointment. If you send it back and they did anything less than perfect, which is likely, you would notice it and be pissed.

If I was in your shoes and sent it back for a polish, I would subject it to an unreasonable amount of scrutiny when I got it back.


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[rockysw]

this is very very disappointing from rolex.