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Oyster Lover · 9 July 2007, 04:21 AM

Just out of curiosity, do you think that Rolex employees (e.g., in sales and marketing, R&D, QC functions, etc.) read this forum and take some of our feedback on board?

I know that TRF is not affiliated with Rolex in any way, but I would think that Rolex would be interested in TRF members' purchasing habits, preferences, concerns, etc.

For example, I'm a member of other online forums (e.g., hi-fi equipment) and know for a fact that manufacturers do avidly read those other forums.

What do you think?

SPACE-DWELLER · 9 July 2007, 04:24 AM

Apparantly NOT, since the YM II has not been discontinued yet.

JJ Irani · 9 July 2007, 04:25 AM

Quote:

Originally Posted by Oyster Lover

Just out of curiosity, do you think that Rolex employees (e.g., in sales and marketing, R&D, QC functions, etc.) read this forum and take some of our feedback on board?

I know that TRF is not affiliated with Rolex in any way, but I would think that Rolex would be interested in TRF members' purchasing habits, preferences, concerns, etc.

For example, I'm a member of other online forums (e.g., hi-fi equipment) and know for a fact that manufacturers do avidly read those other forums.

What do you think?

Good point you've raised there, my friend.....something I've often wondered myself.

But if it were true, I should have received a FULL GOLD DAYTONA by now....for all the promotion I do!!

Oyster Lover · 9 July 2007, 04:28 AM

Quote:

Originally Posted by JJ Irani

Good point you've raised there, my friend.....something I've often wondered myself.

But if it were true, I should have received a FULL GOLD DAYTONA by now....for all the promotion I do!!

hehe! Yes, like on your 25,000 post, you should get a solid gold submariner, then the 50,000 post, a solid gold Daytona!

JJ Irani · 9 July 2007, 04:30 AM

Quote:

Originally Posted by Oyster Lover

hehe! Yes, like on your 25,000 post, you should get a solid gold submariner, then the 50,000 post, a solid gold Daytona!

YES!! I think Rolex should make you their Marketing Manager!!!

Oyster Lover · 9 July 2007, 04:39 AM

Quote:

Originally Posted by JJ Irani

YES!! I think Rolex should make you their Marketing Manager!!!

I would take that job in a heartbeat! (does it come with "all you can wear Rollies"?)

JJ Irani · 9 July 2007, 04:40 AM

Quote:

Originally Posted by Oyster Lover

I would take that job in a heartbeat! (does it come with "all you can wear Rollies"?)

That's their annual bonus to their Marketing Manager!!

Jocke · 9 July 2007, 05:01 AM

Quote:

Originally Posted by JJ Irani

But if it were true, I should have received a FULL GOLD DAYTONA by now....for all the promotion I do!!

JJ why didn´t you tell the guy about the shaver Rolex send you when they have seen your wristshot?

Jocke

Blue Bull · 9 July 2007, 05:03 AM

Quote:

Originally Posted by Jocke

JJ why didn´t you tell the guy about the shaver Rolex send you when they have seen your wristshot?

Jocke

That anatomy book in the pic,are you in the medical profession ?

Jocke · 9 July 2007, 05:08 AM

Quote:

Originally Posted by Blue Bull

That anatomy book in the pic,are you in the medical profession ?

Nope I´m a auto mechanic, I don´t believe that is the same.

Jocke

Blue Bull · 9 July 2007, 05:23 AM

Quote:

Originally Posted by Jocke

Nope I´m a auto mechanic, I don´t believe that is the same.

Jocke

In the medical field we are human mechanics,in a way ....

JJ Irani · 9 July 2007, 05:38 PM

Quote:

Originally Posted by Jocke

JJ why didn´t you tell the guy about the shaver Rolex send you when they have seen your wristshot?

Jocke

Blue Bull · 9 July 2007, 05:00 AM

Quote:

Originally Posted by Oyster Lover

Just out of curiosity, do you think that Rolex employees (e.g., in sales and marketing, R&D, QC functions, etc.) read this forum and take some of our feedback on board?

I know that TRF is not affiliated with Rolex in any way, but I would think that Rolex would be interested in TRF members' purchasing habits, preferences, concerns, etc.

For example, I'm a member of other online forums (e.g., hi-fi equipment) and know for a fact that manufacturers do avidly read those other forums.

What do you think?

Audio forums ... Audioasylum and Audiogon ??

Oyster Lover · 9 July 2007, 05:06 AM

Quote:

Originally Posted by Blue Bull

Audio forums ... Audioasylum and Audiogon ??

No, not those, but rather the likes of htguide.com and head-fi.org...

spaulhus · 9 July 2007, 06:47 AM

Bo, don't hold back ;)

President · 9 July 2007, 08:34 AM

Didn't they find out about Holbrook and invited him to the office?

dman · 9 July 2007, 11:54 AM

Not sure if they do or not, I would think that they would feel they don't need to. Totally MHO, but they have a machine that works, though they like all others are always trying to improve.

I know for a fact that Mr. Bonati and Mr. Bonay of Panerai read Paneristi on a daily basis and even reply once in awhile. They have given credit to the Paneristi for certain ideas and even created a special edition watch (195) for 200 members of that forum.

In the last watchtime he even mentioned the forum in his interview. Pretty cool that some of the companies do this, Mr. Biver of Hublot is a regular contributor on TZ Hublot board.

Tombstone · 9 July 2007, 05:36 PM

Who knows? I know of one Rolex employee who is on the site on his own time. I think Rolex knows they have us "hooked" as such why would they spend effort, money, and time when their products speak for themselves.

Most people in their occupations don't enjoy outsiders trying to tell them how to do their jobs, I would think that an outsider trying to offer suggestions could be received as annoying. “I don’t tell you how to make the fries at McDonalds don’t tell me how to do my job.” That type of attitude, I do not believe Rolex cares what I feel or demand of their product. That’s just my view.

OysterDavid · 10 July 2007, 02:58 AM

Just my opinion...I think those of us who participate, chat and lurk on these forums are far more important to ourselves than to Rolex.

I don't think Rolex in Geneva, or any of the other worldwide agencies for that matter, give one quick whiff about our opinions, missives, wants, wishes, desires, complaints, suggestions, forecasts or anything else, EXCEPT if we show up to an AD and plunk down the money to buy a new Rolex.

To Rolex, we are a VERY tiny segment of their buying and servicing universe around the globe. We are nothing more to them than irritating little gnats buzzing around them. And insofar as the raw numbers are concerned, we probably are just a tiny blip on their sales screens. Our own self importance is magnified here because this is basically a one topic web site and we're talking to each other about a mutual passion.

Show up at an AD ready to buy and you have standing with Rolex, SA. Send off a Rolex to an RSC for repair, but without the attitude of 'keep the hands and dial original, but re-lume the dots and don't polish the sides, but refinish the back...etc.', and you have the ear of Rolex. But, seek out the lowest priced Gray Dealer, bypassing the AD network...but from the pre owned sources, engage in wishful thinking about bi colored bezels on the new GMT's, criticize the YMII, bemoan the fact that 50 year old Rolex's can't be accomodated at an RSC or that you can't purchase multiple bracelets or dials from an RSC, and Rolex tunes out.

Just my thoughts.

Incurable · 10 July 2007, 01:05 PM

I would think not... Why? With Rolex's staunch, proud, dictatorial sales policies, I don't think they give a hoot about customer feedback. Apparently their thinking is more, "If we build it, they will come" than, "We are here to meet your needs"... Sales will dictate whether the Clownmaster survives in it's current form. Had they done any actual market research, it probably never would have made it to production. I don't view Rolex as approachable at all. In the end, it may well be their undoing. As Al Pachino so prophetically said in The Devil's Advocate, "Vanity, it's my favorite sin"...

jac67 · 10 July 2007, 09:28 PM

Quote:

Originally Posted by Blue Bull

Rolex dont monitor any forums ... Why ? They sell everyone they manufacture.

You are wrong. Read my post above. But I don't think they care too much for the chat but rather the archive information. As a Rolex watchmaker said too me, "Our archives are cr@p".

Quote:

Originally Posted by Blue Bull

Dealers dont monitor forums ... Their interest in Rolex is profit.Thats their business.No passion,just business.

Again incorrect. Many look at forums to gauge selling prices as well as "popular" watches. Why do you think SS Daytonas are selling BNIB thousands over list?

Quote:

Originally Posted by Blue Bull

Most Rolex owners dont monitor forums,simply because they dont share the intense interest on the subject that we do.We are a Rolex wearing minority.

Agree.

John.

GoldenBear · 11 July 2007, 02:45 AM

I belong to an athletic booster site. I know for a fact that members of the athletic department monitor that website to "see which way the wind is blowing" (apologies to Bob Dylan)...There is a lot of valuable information and feedback that comes from this site. Anyone in management and has some area of responsibility for the business would be foolish not to keep up on what the watch buying public (their brand in particular) are thinking. (i.e. time to say "Just kidding" on the new yachtmaster...)

9 July 2007, 04:21 AM	#1
Oyster Lover "TRF" Member Join Date: Jun 2007 Location: USA Posts: 472	Does Rolex Pay Attention to TRF? Just out of curiosity, do you think that Rolex employees (e.g., in sales and marketing, R&D, QC functions, etc.) read this forum and take some of our feedback on board? I know that TRF is not affiliated with Rolex in any way, but I would think that Rolex would be interested in TRF members' purchasing habits, preferences, concerns, etc. For example, I'm a member of other online forums (e.g., hi-fi equipment) and know for a fact that manufacturers do avidly read those other forums. What do you think?

9 July 2007, 04:24 AM	#2
SPACE-DWELLER "TRF" Member Join Date: Apr 2007 Real Name: Bo Location: Denmark Watch: Rolex, of course! Posts: 22,436	Apparantly NOT, since the YM II has not been discontinued yet. __________________ With kind regards, Bo LocTite 221: The Taming Of The Screw...

9 July 2007, 11:54 AM	#17
dman Lifetime TRF Patron Join Date: May 2005 Real Name: Daren Location: Austin Watch: the road Posts: 13,585	Not sure if they do or not, I would think that they would feel they don't need to. Totally MHO, but they have a machine that works, though they like all others are always trying to improve. I know for a fact that Mr. Bonati and Mr. Bonay of Panerai read Paneristi on a daily basis and even reply once in awhile. They have given credit to the Paneristi for certain ideas and even created a special edition watch (195) for 200 members of that forum. In the last watchtime he even mentioned the forum in his interview. Pretty cool that some of the companies do this, Mr. Biver of Hublot is a regular contributor on TZ Hublot board. __________________ You either get it or you don't, if you have to ask, YOU DON'T!! I really hope that midget cop doesn't find me in Kokomo.

10 July 2007, 01:05 PM	#20
Incurable "TRF" Member Join Date: Jan 2007 Real Name: Pat Location: PNW Watch: your P's and Q's Posts: 2,549	I would think not... Why? With Rolex's staunch, proud, dictatorial sales policies, I don't think they give a hoot about customer feedback. Apparently their thinking is more, "If we build it, they will come" than, "We are here to meet your needs"... Sales will dictate whether the Clownmaster survives in it's current form. Had they done any actual market research, it probably never would have made it to production. I don't view Rolex as approachable at all. In the end, it may well be their undoing. As Al Pachino so prophetically said in The Devil's Advocate, "Vanity, it's my favorite sin"... __________________ Rolex GMT Master II 16710 (Blk/Blk) Rolex Explorer 114270 Sinn 356 Sa Flieger Limes Endurance 1Tausend Too many others... #2592 It may seem like I'm doing nothing but, at a cellular level, I'm actually quite busy...

9 July 2007, 06:47 AM	#15
spaulhus Member Join Date: Jun 2007 Location: FL - US Watch: T/T Sub - Blue Posts: 72	Bo, don't hold back ;)

9 July 2007, 08:34 AM	#16
President Banned Join Date: Dec 2006 Real Name: M.Thatcher MP Location: Le Locle Watch: Bear Grylls Posts: 2,913	Didn't they find out about Holbrook and invited him to the office?

9 July 2007, 05:36 PM	#18
Tombstone "TRF" Member Join Date: Jan 2007 Real Name: Richard Location: LV, NV Watch: LV Sub and others Posts: 2,689	Who knows? I know of one Rolex employee who is on the site on his own time. I think Rolex knows they have us "hooked" as such why would they spend effort, money, and time when their products speak for themselves. Most people in their occupations don't enjoy outsiders trying to tell them how to do their jobs, I would think that an outsider trying to offer suggestions could be received as annoying. “I don’t tell you how to make the fries at McDonalds don’t tell me how to do my job.” That type of attitude, I do not believe Rolex cares what I feel or demand of their product. That’s just my view.

10 July 2007, 02:58 AM	#19
OysterDavid Banned Join Date: Sep 2006 Location: S F Bay Area Posts: 621	Just my opinion...I think those of us who participate, chat and lurk on these forums are far more important to ourselves than to Rolex. I don't think Rolex in Geneva, or any of the other worldwide agencies for that matter, give one quick whiff about our opinions, missives, wants, wishes, desires, complaints, suggestions, forecasts or anything else, EXCEPT if we show up to an AD and plunk down the money to buy a new Rolex. To Rolex, we are a VERY tiny segment of their buying and servicing universe around the globe. We are nothing more to them than irritating little gnats buzzing around them. And insofar as the raw numbers are concerned, we probably are just a tiny blip on their sales screens. Our own self importance is magnified here because this is basically a one topic web site and we're talking to each other about a mutual passion. Show up at an AD ready to buy and you have standing with Rolex, SA. Send off a Rolex to an RSC for repair, but without the attitude of 'keep the hands and dial original, but re-lume the dots and don't polish the sides, but refinish the back...etc.', and you have the ear of Rolex. But, seek out the lowest priced Gray Dealer, bypassing the AD network...but from the pre owned sources, engage in wishful thinking about bi colored bezels on the new GMT's, criticize the YMII, bemoan the fact that 50 year old Rolex's can't be accomodated at an RSC or that you can't purchase multiple bracelets or dials from an RSC, and Rolex tunes out. Just my thoughts.

11 July 2007, 02:45 AM	#22
GoldenBear "TRF" Member Join Date: Jun 2007 Location: San Francisco Watch: Submariner Posts: 2,480	I belong to an athletic booster site. I know for a fact that members of the athletic department monitor that website to "see which way the wind is blowing" (apologies to Bob Dylan)...There is a lot of valuable information and feedback that comes from this site. Anyone in management and has some area of responsibility for the business would be foolish not to keep up on what the watch buying public (their brand in particular) are thinking. (i.e. time to say "Just kidding" on the new yachtmaster...)

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