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#31 | |
2024 Pledge Member
Join Date: Apr 2019
Real Name: Brad
Location: Purdue
Watch: Daytona
Posts: 9,237
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Quote:
Under the bracelet like that I'd leave it alone and not use the guy again. You could get a laser weld quote off those pics and use it as basis for your refund etc.
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#32 |
"TRF" Member
Join Date: Nov 2023
Location: Gaston, OR
Watch: Omega Tokyo Speedy
Posts: 77
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I see you're in Portland Oregon! There is only 1 'reputable' watch maker in the Portland area, so if you're talking about him, I WILL admit he's really tough to get a hold of, he is a 1 man shop, so he doesn't do phone and only does email 1 day a week (on Fridays), and will sometimes take a week on top of that to respond due to workload.
So I wouldn't give up on being 'ghosted' by him yet. That said, disregard if you're not working with the person I'm thinking of :) |
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#33 |
"TRF" Member
Join Date: Dec 2023
Location: Portland, OR
Posts: 12
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I’d rather not alter the case unless I have to. I would like to keep the case original until restoration is absolutely necessary. I’ll just live with it for now. It’s not bad just disappointing. I get that things happen in watchmaking. We’re all human but I just think transparency is required in this industry.
ErichKeane, we’re probably thinking of the same watchmaker. I get it when people are busy but in a service field, customer service is absolutely paramount and I don’t think a customer should feel ghosted in the first place. It’s been two weeks now so more than enough time to respond especially if he has time liking Instagram posts throughout that time. Again, just disappointed but as others have mentioned, I just won’t use him again. Not a big deal. Could be worse and that’s how I’ll have to frame things to move forward. |
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#34 |
"TRF" Member
Join Date: Aug 2020
Real Name: Chris
Location: Germany
Posts: 663
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Name and shame please, this is unacceptable
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#35 | |
"TRF" Member
Join Date: Nov 2023
Location: Gaston, OR
Watch: Omega Tokyo Speedy
Posts: 77
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Quote:
In my case, I've got a Seamaster Chrono he has had since early December, and was set for a quick turn-around. Unfortunately it looks like there was an undocumented case redesign, so he needed to send it off to Omega for the rework (and he messaged me last week that it is on its way back to him). So I haven't seen his work yet, just communicating. Unfortunately he's really the only watchmaker besides battery-swappers in the area. I hope he gets back to you and makes it right! |
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#36 |
"TRF" Member
Join Date: Dec 2023
Location: Portland, OR
Posts: 12
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I will not name the watchmaker. I don’t role like that as I always give people the benefit of the doubt.
ErichKeane, hope your experience is better than mine! |
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#37 | |
"TRF" Member
Join Date: Dec 2023
Location: Portland, OR
Posts: 12
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Quote:
I would also like to retract my statement that the watchmaker lied about the need for a service. Saying that the opinion of one watchmaker over another is simply that, an opinion. It is not a watchmaker lying. I was in a state of disarray about a new watch and irrationally made a statement that may have or could damage the watchmaker's reputation. This was not my intent, but seemingly may have caused some damage due to emotionally posting about this online. I should have remembered that the watchmaker has done great work for me in the past (full-service, etc.) without any damage. With all that said, please do not let my emotions affect your decision to use this watchmaker. Use this watchmaker with confidence and know that if there are any concerns, that he will make sure to alleviate them the best way possible. |
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#38 | |
"TRF" Member
Join Date: Nov 2023
Location: Gaston, OR
Watch: Omega Tokyo Speedy
Posts: 77
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Quote:
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#39 |
"TRF" Member
Join Date: Feb 2019
Real Name: Joseph
Location: USA
Posts: 2,562
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You are totally correct ! That's not right ! Call this hack and have them pay someone else to fix it! Do not let them touch your watch again. Good luck!
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#40 |
"TRF" Member
Join Date: Nov 2019
Real Name: marco
Location: UK
Watch: Quite a few now!
Posts: 1,268
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#41 |
2024 Pledge Member
Join Date: Jul 2017
Location: London
Posts: 414
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This is very upsetting. I am anal about my stuff. The only one who is allowed to scratch it is me!
My experience with watch repair is only to take to authorised dealers, even better, watch boutiques or to the original manufacturer. I am lucky, I live in London, so any Tudor or Rolex fixes goes to their headquarters in St James square. there service has been impeccable in the past. I also always take pictures around the watch before handing it in. I had a bad experience with a boutique before, and they denied everything. Made out like I handed it to them with scratches, which I didn't. I remember another AD (not Rolex) who sold me a watch. I went to have tea somewhere and examined the watch, and found a scratch. I took it back to the shop. they accused me of scratching it whilst wearing it, when it was only a few hours later in the original packaging. I stuck fast on this one, and eventually the manager replaced it. I don't trust any AD implicitly. Many have assistants who really don't know how to handle watches, or any jewelerry. I have seen two watches on a tray "clinking together" before being shown to a customer. If this happens I walk straight out .... |
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#42 |
2024 Pledge Member
Join Date: May 2011
Real Name: Duey
Location: Maui
Watch: Too Many To List
Posts: 3,588
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Hold on here - You just stated " the marks may have been there from the beginning without me noticing during my initial inspection. Without the pictures before service, it would be hard to know from just memory.
So this is a “Pre-existing Condition” ![]() "it would be hard to know from just memory" ( I can't remember ? ) OMG I can't stop laughing. You got everybody to grab their pitch forks and head for the watchmaker ![]() |
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#43 |
Banned
Join Date: Mar 2022
Location: USA
Posts: 82
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I agree with you, you should be refunded what ever you paid to the watchmaker, It sucks to see your watch come back with extra damages.
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#44 |
2024 ROLEX DATEJUST41 X2 Pledge Member
Join Date: Jul 2012
Real Name: Kat
Location: CA, USA
Watch: 126233 Wimbledon T
Posts: 6,817
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Well, this is confusing. If the watchmaker offered a refund, it would seem he saw the damage, and knows it was from him. But, then you say, it may have been there before he authenticated it. Is he just such an honorable man, that he is taking responsibility, regardless of when the damage occurred? Sounds like a stand up guy, and a very reputable business owner.
Kat Sent from my iPad using Tapatalk |
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#45 | |
"TRF" Member
Join Date: Nov 2023
Location: Gaston, OR
Watch: Omega Tokyo Speedy
Posts: 77
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Quote:
I DID send him an email to point him to this thread (as I'm actively discussing one of my watches coming out + 2 going into service), so I believe he just missed the original message. |
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#46 | |
2024 ROLEX DATEJUST41 X2 Pledge Member
Join Date: Jul 2012
Real Name: Kat
Location: CA, USA
Watch: 126233 Wimbledon T
Posts: 6,817
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Quote:
After reading the whole thread, I’d send him my watches. ![]() Kat Sent from my iPad using Tapatalk |
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#47 |
2024 ROLEX DATEJUST41 Pledge Member
Join Date: Apr 2013
Location: NL
Watch: Yachtmaster
Posts: 14,547
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OP should not be on a forum damaging businesses without cause.
Still a very funny watchmaker who needs to remove a bezel to check out a watch ![]()
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Day Date 18238, Yachtmaster 16622, Deepsea 116660, Submariner 116619, SkyD 326935, DJ 178271, DJ 69158, Yachtmaster 169622, GMT 116713LN, GMT 126711. |
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#48 |
"TRF" Member
Join Date: Nov 2023
Location: Gaston, OR
Watch: Omega Tokyo Speedy
Posts: 77
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As an update from me, I finally got my Seamaster 300M Chrono back from the same guy and had a great sit down/chat with him for an hour! He's a really nice guy with an incredible passion for watches.
MY watch ended up needing to go back to Omega for a case rework (part of why it took so long, apparently it is some sort of weird 'transitional' model), plus a second time when the watchmaker's waterless pressure-tester apparently went out of calibration (his was reading a leak past 300m but before the 10% 'extra' they put in), so he had sent it to Omega a 2nd time who figured out it is water tight. The delay stinks, but I'd rather have it 'right' instead of fast. I handed him my Polar ExpII and Batman for service as well, but anticipate them to be an easier case :) I chatted with him about THIS case, and he's confident that he didn't do this with a bezel removal tool (and gave OP the opportunity to come check out the process/tools and come to that conclusion himself!), he uses a plastic tool to remove the bezel. As far as removing the bezel, he was doing more than just authentication, though he didn't fill me in on the tasks (other than state they were asked for). Anyway, my Seamaster is back on my wrist in better mechanical shape than ever. Despite being ~20 years old, it is running sub-3 spd in every orientation on my timegrapher, and after 2 days, agrees with my quartz digital watch. I got new pushers and seals, so it is great to know that it will be water tight for everything I need! 1 other thing: he managed to sync the jumping minutes hand (on the chrono) perfectly, better than both my speedmasters and this watch before! |
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