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ROLEXROLEXROLEXROLEXROLEXROLEX
ROLEXROLEXROLEXROLEXROLEXROLEX
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#31 |
2024 Pledge Member
Join Date: Oct 2009
Real Name: Gary
Location: USA
Watch: Daytona
Posts: 11,471
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Unacceptable. Ridiculous!!! That person needs additional training on customer relations too!
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#32 |
"TRF" Member
Join Date: Jun 2011
Real Name: Ron
Location: Arizona, USA
Watch: 116233
Posts: 3,180
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Absolutely unacceptable! I would demand a new clasp and screw.
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so many Rolexes.....so little time |
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#33 | |
"TRF" Member
Join Date: Oct 2019
Location: Midwest USA
Posts: 113
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Quote:
OP - good luck. Hoping you're taken care of!! |
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#34 |
"TRF" Member
Join Date: Dec 2020
Location: USA
Posts: 404
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Do you have it insured? I think a Jewelers Mutual policy would cover stuff like that.
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#35 |
Banned
Join Date: Aug 2009
Location: usa
Posts: 6,765
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#36 |
2024 Pledge Member
Join Date: Oct 2009
Real Name: Gary
Location: USA
Watch: Daytona
Posts: 11,471
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Show this photo of my “scratch free” 9 year old Porsche to this AD…
I haven’t been lucky, I’m careful to not let morons work on it. I totally think they owe you whatever you are willing to accept to make this right. Unbelievable!!! ![]() Sent from my iPhone using Tapatalk
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#37 |
2024 Pledge Member
Join Date: Feb 2014
Real Name: mark
Location: East TN
Watch: rolex AK, GMT, TAG
Posts: 198
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Well she didn t deny doing the damage so I d take my complaint up to someone higher for replacement.
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Rolex Airking Tag Aquaracer Rolex GMT |
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#38 |
"TRF" Member
Join Date: May 2015
Location: Florida
Posts: 1,124
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If I work on my own screws and scratch it, I say "Dangit, you're a dummy!".
But it's mine and my Scratches are mine... If I take the time to take it to the "PRO" I expect the job to be done better than I would do it myself.... If they can't do it better than ME, they are not pros they are Cons.
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IG@Construction_Time --- 1986 DD 18038 --- 1992 YM 16628 --- 2015 116600 SD4K --- SBDX001 MM300 --- 2009 Omega Ploprof White --- 2010 Omega LE LMPO |
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#39 |
Banned
Join Date: Dec 2020
Location: Tokyo
Posts: 969
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What a joke. Ask her how she likes it when her Kia comes back scratched from oil change.
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#40 | |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Apr 2019
Real Name: Brad
Location: Purdue
Watch: Daytona
Posts: 9,239
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Quote:
I'm afraid you're gonna need to sell that to me.
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♛ ✠ Ω 2FA Active |
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#41 |
"TRF" Member
Join Date: Jun 2013
Location: Here
Posts: 4,640
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Dealer scratched my watch while removing a link
Terrible job. My AD sizes nothing.
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#42 |
"TRF" Member
Join Date: Apr 2019
Location: Chowdaland
Watch: Out
Posts: 596
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unfortunately this stuff happens, they are retail sales associates and I'd figure given very limited training on making these adjustments.
Did you buy the watch there and have them adjust it, or just bring it in for an adjustment? I would hope the boutiques are better at this but short of doing it yourself I'd think a watchmaker might be a better option. |
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#43 |
"TRF" Member
Join Date: Nov 2019
Real Name: Vic
Location: Spain
Watch: SD43
Posts: 6,099
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Lack of proper training, lack of interest, done on purpose? I wonder...
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#44 |
2024 Pledge Member
Join Date: Oct 2009
Real Name: Gary
Location: USA
Watch: Daytona
Posts: 11,471
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Haha, waitlist :(
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#45 | |
"TRF" Member
Join Date: Apr 2019
Location: Chowdaland
Watch: Out
Posts: 596
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Quote:
I keep hoping things get better, and some SA are amazing, but like everything it depends on who you get and the day. |
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#46 |
"TRF" Member
Join Date: Aug 2018
Location: HK
Posts: 4,366
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I can't even fathom how that would occur in those locations!
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#47 |
"TRF" Member
Join Date: Mar 2019
Location: USA
Posts: 80
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Looks like she dropped the watch in a barrel of nails, seriously??
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#48 |
"TRF" Member
Join Date: Feb 2021
Location: MD/NC
Watch: 114060
Posts: 2,591
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#49 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Jul 2013
Real Name: Mike
Location: Downy Ocean Hon
Watch: my money leaving!
Posts: 13,512
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Good Lord it's like a 3 year old was banging on it with a hammer and screw driver.
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#50 |
"TRF" Member
Join Date: Apr 2021
Location: Tokyo
Posts: 611
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Amex PP doesn't cover damage done by third parties. They would swiftly deny the claim. Ironically, if OP did this himself, it may have been covered.
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#51 | |
"TRF" Member
Join Date: Apr 2021
Location: Tokyo
Posts: 611
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Quote:
Any AD worth their salt should have a watchmaker handling these things. I can tell you for sure no sales rep would be sizing any watch at my local AD. |
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#52 | |
"TRF" Member
Join Date: Mar 2016
Real Name: Brian
Location: Florida
Posts: 2,456
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Quote:
This 100%. It looks like she used a power drill to remove the links. What an amateur. If I were the GM, I would very much want to know if my employees are unprofessional, inadequate and lack compassion towards customers. A mistake is a mistake. We all make them. How one handles the problem tells me everything I need to know. This employee is trash. |
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#53 |
"TRF" Member
Join Date: Sep 2018
Location: United States
Watch: me buy Watches
Posts: 3,955
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I have had ham-fisted IDIOTS damage mine too. Idiots - all of them AFAIAC.
To the point the last time (Sky-Dweller) the sales associate really got reamed by the owner after he hoped I did not notice, THEN acted like a baby after he got caught. (I made a very big post of this over at WUS.) To whit - I do not go to that AD anymore. I have found a nicer, more customer-oriented one. ANYWAY -- ALL watch buyers are going to have this occur from time to time at different AD's. It may be only we "WIS's" actually notice it, or care? Some do not really care about getttng their new watch damaged, JEESH! I have actually seen a post or two about it. The cure is for all watch enthusiasts to learn to do this themselves and refuse to buy from an AD who will not let you take the watch unsized. My current AD, Hyde Park, has no issues with that, although this may vary from AD to AD. I have posted about this many, many times in the past. AD sales reps who are charged with resizing are the worst. They know they cause damage and do not care. Then when caught they make a scene that it is "no big deal."
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“The display of actual intelligence terrifies much of mankind” Rolex "some" Tudor "some" Damasko "some" Misc Pieces "some" Marathon "some" GS Spring Drive "some" Hamilton "some" Findeisen "some" |
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#54 |
Banned
Join Date: Nov 2019
Location: Canada
Posts: 321
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That's terrible. I'd want a replacement clasp and link as well.
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#55 |
"TRF" Member
Join Date: Jan 2018
Location: In a house
Posts: 842
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It's time to buy your own tools and do it yourself. Nobody will be more careful than you.
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#56 | |
Banned
Join Date: Aug 2009
Location: usa
Posts: 6,765
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Quote:
A decade ago I had someone smash a window in my car when parking on a San Francisco street. Paid for repair on Amex. A week later, another break-in... same window! Called Amex, told them that I’d used my card to pay for replacement window for my car a week earlier and now the window was shattered. Speculated it was done by a thief but couldn’t say as it was overnight. The rep was skeptical but ultimately covered without incident. |
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#57 |
"TRF" Member
Join Date: Oct 2020
Location: USA
Posts: 41
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I spoke with store manager and they told me they have very strict policies on sizing watxhes especially Rolex. Rolex provides them with a special tools including a heating machine the loosen adhesive used to secure the screws this prevents any force needed when using screwdrivers to loosen screws in links. They also use a Rolex pad under the watch etc. Asked me if I have a copy of warranty card and he’ll reach out to Rolex and see what they say.
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#58 | |
"TRF" Member
Join Date: Jan 2017
Location: UK
Posts: 2,854
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Quote:
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#59 | |
2024 Pledge Member
Join Date: Feb 2014
Real Name: mark
Location: East TN
Watch: rolex AK, GMT, TAG
Posts: 198
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Quote:
__________________
Rolex Airking Tag Aquaracer Rolex GMT |
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#60 |
2024 Pledge Member
Join Date: Jul 2016
Real Name: Nash
Location: Europe
Watch: Rolex Only
Posts: 1,532
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