Watch lost on way from AD to RSC

[ndrs63]

Originally Posted by Tools

Your "contract" is with the AD, not UPS or whoever they used to ship it. Generally, RSC doesn't accept UPS. unless that has changed recently.

The AD has insurance to cover loss/damage of customer goods that they are in charge of. Whatever they do to interface with the shipper isn't any concern of yours.

Hopefully, insurance is not just for msrp


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[Rad22]

Originally Posted by marc12

ask for a daytona to ease your suffering
find a way to leverage it.

^^^^ yes! Even offer to pay the difference in msrp.


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[JohnnyW]

There is no MSRP as the watch is no longer made. Also, how the AD chooses to insure items is their concern and has no bearing on any claim the OP has.

The company should have terms & conditions that the OP agreed to that would define their liability. Assuming that they haven't told the OP, in advance, what these terms are then it is a matter of coming to an equitable solution, and it sounds like that is what will happen.

All companies have issues like this. Bad things happen, but it is how they respond that counts, and we don't know that yet. Let's delay the legal rhetoric and naming and shaming of the AD for now!

[norcalctr]

I would have an issue with this if they didn't reach out to you asap when the watch/package was lost. You shouldn't have to inquire about the watch to find out that it's been lost. Your AD needs to do you right on their mistake.

[Roberto Kupferschein]

I know a person who the AD lost his watch, about six months ago.
I think the watch was a pre ceramic GMT Pepsi. The owner of the watch got a new Submariner Green bezel.
Just be patient and polite, but at the same time let them know that the watch was VERY VERY important to you.
Believe my friend, this is a game you are going to win , is the reputation of the AD in play here.They probably didn't reach out to you soon because they looking for the watch.
What model was the watch they lose?

[mfserge]

If the 36mm doesn’t fit then lawyer up Better Call Saul

[interestedwatcher]

Originally Posted by frankinthebox

The AD is part of a chain and while the immediate store manager wasn't as helpful as I would have expected, I was able to get in touch with a regional VP who treated this incident with the urgency and empathy one would expect when losing a watch like this. For me, as with most of us here, these watches represent more than just the metal and the nominal value.

A new replacement is my preferred option but this was a 2020 39mm Explorer I and the new 2021 model is 36mm (of course it does have the newer movement etc). The AD is currently working to source said replacement and has promised to come back to me with a timeline in the next few days. If presented with the 36mm Explorer, I'll try and see if it suits me (seems many people like the new sizing and, since I don't have a huge wrist, I'm hopeful it will work just fine for me).

Comment: This is my first post, as many have pointed out, and I'm very appreciative of the useful information, insight and well wishes of the many supportive members here. I don't quite know what to make of the other comments... but I suppose there are all sorts here and healthy skepticism to a new voice probably goes a long way. Best!

I think you are going from a discontinued model at the end of the range (albeit large at 39mm), to a in production (And for the forseeable future will be available) model. I don't think that's a fair trade.

The Daytona wears small - shoot for that.

[Token74]

As a minimum they must offer you Retail value for the watch.

If the market value is higher than MRSP then they should offer you this.

Instead of the cash, as a goodwill gesture they should probably offer to promote you to the top of the list for the next like-for-like (or near-as-dammit) model as a replacement.

If there is an in-demand curve you fancy, then no harm in asking to be put at the top of the list and offering to pay the difference.

First there are all reasonable, final option is a long-shot.


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[Andad]

I would expect a good outcome for you under the circumstances.

[HogwldFLTR]

Good luck with getting it all resolved. I know another member here who's watch (a 36mm Pt DD) disappeared on the way to an independent watchmaker for service. I wonder if there aren't some internal thieves who recognize the addresses and what could be contained in the packages. Seems like a nasty racket to me.

[Coronette]

It’s pretty much UPS burden

[VegasBaby]

Sounds like the AD is Ben Bridge

[V25V]

Of all the ways this could have happened, be happy it did so at the expense of your AD. This will work out well for you I would suspect if you play your cards properly.

[alangloi]

Originally Posted by frankinthebox

Explorer 1 39mm 214270. Was a present to myself for competing a long standing personal goal.

Same watch, sent from my AD, now 14 weeks and counting. Not a clue where it was sent to.