ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX
15 June 2024, 12:36 AM | #61 | |
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the #1 goal of a business is to make the most money possible so it's obvious why what you said just won't work but the bigger issue is that ADs have bad hiring standards, and the fact that it takes 0 sales skills to sell a rolex in the last 5 years means you get a lot of bad sales associates. there are ADs here in nyc where it feels like you're talking to a wall and they don't even wanna be there |
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15 June 2024, 12:38 AM | #62 | |
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Imagine your job as a *SALES* person where you can only sell to 1% of the customers that come through the door - the rest you essentially have to say no to and get a load of abuse back off Fully with you on the hiring standards too - you can tell the ones who love it, they are ones who are enthusiasts themselves, and the ones who really can't be arsed... |
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15 June 2024, 12:47 AM | #63 |
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AD attitudes are called out often for being poor, I don't why we bother with the brand. ..but then I buy grey and he is a good guy, always welcoming and no purchase history required and no wait lists..
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15 June 2024, 12:51 AM | #64 | |
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The population has become very demanding, entitled, aggressive, and hypersensitive. It's a society of outrage. I cannot imagine working in the retail customer service world. I do believe most people are reasonable though. 10% of people cause 90% of the problems. Getting back to watches, these luxury items are not necessities of life. Patience pays off. Just don't buy a luxury item in an overhyped market. Given the time, markets will revert back to the mean. |
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15 June 2024, 01:51 AM | #65 | |
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Martin Small Rolex, Omega, Seiko and Oris Collection |
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15 June 2024, 04:31 AM | #66 | |
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15 June 2024, 04:56 AM | #67 |
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AD’s attitude has been improving in recent times. The watch market has changed drastically and the only models trading above retail are stainless steel Subs(barely), GMTs, Daytona and selected OPs. I believe prices for all models will further deteriorate. The hype is over, reality sets in. Be patient but realistic is the key
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15 June 2024, 07:03 AM | #68 |
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I have zero complaints.
They have always gotten me what I have asked for.
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Rolex 228235 DD40 Olive, 126710BLRO, 116710BLNR, 116613LB, 116500LN White, 126610LN, 116500LN Black, 126610LV, 116610LV, 126334 Blue Diamond Breitling Navitimer 01, Cartier Santos Large |
15 June 2024, 09:41 AM | #69 | |
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Yes, at the moment they sell everything they produce and watches are a fashionable thing. This can quickly change again. Those of us who are on the older side have seen enough ups and downs over the years. Rolex needs a process where people can reasonably order something. And they need to stop selling out to non-western countries. |
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15 June 2024, 09:43 AM | #70 |
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Weird, I’ve never encountered a rude SA at an AD.
Then again, I’m friendly and polite to people and I don’t confuse the store not having the exact watch I want with rudeness either. Sent from my iPhone using Tapatalk |
15 June 2024, 10:27 AM | #71 | |
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Exactly. Sometimes I wonder what all these people who complain of rude AD/SA behavior actually do when they walk into the store. I must have been in over 100 watch stores. I have never even once been treated rudely. For people that claim they are *always* treated badly, It makes me wonder. |
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15 June 2024, 11:59 AM | #72 |
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My SA is really nice. Treated me normal like any retail interaction. I live and work locally and I guess I stood out in the sea of million/billionaires. My first and 2nd rolex were purchased 2 months apart. And my initial wait time was 3 months. A 31mm OP tiffany and sub date
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15 June 2024, 12:15 PM | #73 | |
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15 June 2024, 12:20 PM | #74 |
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15 June 2024, 01:00 PM | #75 |
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15 June 2024, 01:01 PM | #76 | |
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It’s one thing for a datejust. For the steel sports models, waits could be upwards of five to ten years. If I was an AD, no way would I want to hold somebody’s money that long. |
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15 June 2024, 04:19 PM | #77 |
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15 June 2024, 06:16 PM | #78 |
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15 June 2024, 06:36 PM | #79 | |
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I do not agree with this statement, what a load of baloney. Please, pray tell, what "non-western" countries exactly do you think are unworthy of having Rolex watches? |
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15 June 2024, 06:46 PM | #80 |
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I am in your camp too. I have a good relationship with my AD.
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15 June 2024, 06:49 PM | #81 | |
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I appreciate your AD doesn’t go to sleep at night without thinking about you, and whether they have satisfied your watch wants, but I am not sure that’s a representative sample, I suspect you are in a fairly unique situation, assuming it’s not slightly distorted or maybe even plain fictitious mind. WOS are a clear problem and distorting the distribution of Rolex in the UK market.They have bad attitude as they know they have a captive audience and their giant footprint has distorted natural competition. Not healthy, and surprised it’s been allowed to happen. |
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15 June 2024, 07:08 PM | #82 |
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My experience of WoS (Birmingham UK)
Firstly, I'll preface this by saying that I consider myself a polite, reserved, and well-mannered individual. I bought my first Rolex when I was 30 - and waited 13-15 years to be able to be in a position to get one; I've wanted one ever since I was a kid. After getting my first one via the grey market (perhaps foolishly), I caught the bug quickly and decided I wanted to get myself registered for my next piece, as I knew the situation with allocations, despite this being a good few years ago now. So I visited WoS Birmingham, and was met by a lady who clearly seemed distressed that I had come to waste her time to look at wristwatches, despite her working in a watch store. When I finally managed to ask her in what I felt was the right way, about considering to be put on the list for a 116710BLNR (at the time) - she promptly laughed in my face and said, "No, I don't think so, sorry." Needless to say, I was pretty shocked, I laughed back at her and walked out. I had also enquired at another independent local AD a few days later. And low and behold, after 3 weeks waiting, I received my 116710BLNR. No purchase history, nothing. They were pretty hot at the time as well. I asked the lady in sales why they chose me, considering I expected the watch to take months, if not never arrive with me, and she just said "because you seemed really nice". This was all a few years ago now - sadly that AD is no longer a Rolex dealer, but it's a clear indication of how there are polar opposites of AD experiences. It's a shame, but it is what it is. I think a lot of it is still on you as a consumer to go about approaching this process in the right way to get what you want. |
15 June 2024, 07:26 PM | #83 |
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Something is either unique or it isn't. We are all in unique situations. My experiences, how I plan, how I interact with people, how I respond to people and how they respond to me don't apply to anyone else. Which is why threads like this are factually pointless but really entertaining, up to a point.
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15 June 2024, 10:44 PM | #84 |
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I’m more sick and tired of people whining and complaining about ADs and Rolex.
Sent from my iPhone using Tapatalk |
15 June 2024, 10:56 PM | #85 |
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I'm more dismissive of the complaints. More dissatisfied reactions by some means more watches for the patient types - like myself. I do get a kick out of perusing the flaming one star on line reviews of those that are furious that the ADs and SAs don't jump for them and go hurry to get them the precise watch they demand on the spot. Yes, I've been turned down by some but have never been treated poorly. I just found a different AD that wanted my money.
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15 June 2024, 11:10 PM | #86 |
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This thought goes through my head a lot, so much complaining here about Rolex watches, “Rolex” the monolith and Rolex ADs all ostensibly while the people typing the complaints are wearing Rolex. In reality most of the complaining here seems to be about other people while being attributed to Rolex.
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15 June 2024, 11:26 PM | #87 | |
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If someone is able to buy a Rolex, they are probably used to being able to get whatever they want simply because they have money. If they have that level of entitlement, being told “no” seems like bad service. |
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16 June 2024, 03:08 AM | #88 | |
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Being told “no” is not a big deal, even to someone with money. That’s not what this thread is about. People here are complaining about attitudes. The AD/SA can say “no” nicely, or they can be smug about it. Sent from my iPhone using Tapatalk |
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16 June 2024, 03:31 AM | #89 |
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The one thing I appreciate with ADs is honestly. If you can get me the watch, great. If you tell me it will be awhile, fine. But if it isn’t really a possibility, like the SS Daytona for me, just be honest and I can mentally move on.
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16 June 2024, 05:36 AM | #90 | |
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AD’s attitudes
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What I’m saying is there is no version of “no” that’s going to be seen as nice to many people here. How someone’s attitude is perceived is going to be wildly subjective. I’ve never been treated rudely. Not even close. In fact in the 100+ of times I’ve been into a watch shop I’ve never been treated anything but nicely. I’m willing to accept my experiences are not everyone’s. But for me to *never* experience rudeness and others to say they always experience it just seems weird. Especially since it’s not in the interest of the salesperson. Even if they can’t/won’t sell you a Rolex, I assume they want to sell you *something*. How does being rude accomplish that? My guess is that some people are finding rudeness where it doesn’t exist and are getting offended because they aren’t able to get a watch. And I imagine other people are being rude themselves and just getting it back from SAs who probably are dealing with the same thing ten times per day. I’m am sure this isn’t everyone and some folks are getting the Pretty Woman treatment (WOS seems especially bad), but I don’t think it’s as widespread as it seems on TRF. |
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