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Dirt · 3 July 2018, 12:06 PM

Quote:

Originally Posted by 037

My statement wasn't to sound like screwing down a wet or submerged crown is what caused the problem in this case, only that it's one thing Rolex considers when looking at potential points of user error. They can't know what happened to a watch over the phone just like we can't know what happened over the Internet.

Agreed

albmich · 3 July 2018, 01:03 PM

Quote:

Originally Posted by Dirt

I think the OP understandably believes he has the only dud Rolex known to man kind. With all the fingerprints and everything else going on in his life.
His journey is going to be a little different to others.

It sort of reminds me of an outboard motor I once had

After the initial wrinkles were ironed out under warranty it went on to be one of my all time favourites until I killed it.
Actually it would in all likelihood have been still going if I had taken better care of it. But at the end of the day I was looking to move onto something bigger

Maybe the OP wants to get a new DSSD

so confused, have no idea what any of this means

Speedbird-1 · 3 July 2018, 03:37 PM

I think it was the Russians that made it leak!

Yes, I know, bonkers, but that's as good a guess as any other (well, almost).
Nobody knows what happened to it.......UNTILL THE BACK IS OFF
and a full investigation is carried out!
All the speculation here doesn't help the OP one jot.

Get it to Rolex and wait for the response.
Good luck!

Ask Rolex to fill it with oil, like the Ressence Type 5.

Devildog · 3 July 2018, 05:18 PM

Quote:

Originally Posted by envuks

If you got water in your watch, it’s best to leave the crown open for a few days while not wearing the watch so the water can evaporate. With the crown closed it has no where to go

Quote:

Originally Posted by albmich

Wrong. It’s best to leave crown closed to no oxygen gets in which can promote rust. RSC specifically said this to me

I’m calling both wrong. It should make zero difference. The two main seals are the o rings between the crown and tube. Screwing in the crown just means the secondary, much smaller, seal at the end of the tube is also in use.

The o ring on the outside of the threads is more of a dust/dirt shield.

Many watches have 100 m ratings without screw down crowns

It’s been covered to death on here if you search

Tebow15 · 3 July 2018, 11:08 PM

Quote:

Originally Posted by Devildog

I’m calling both wrong. It should make zero difference. The two main seals are the o rings between the crown and tube. Screwing in the crown just means the secondary, much smaller, seal at the end of the tube is also in use.

The o ring on the outside of the threads is more of a dust/dirt shield.

Many watches have 100 m ratings without screw down crowns

It’s been covered to death on here if you search

I think you found the G Spot. Lol

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Speedbird-1 · 4 July 2018, 01:14 AM

A bloke down the pub sold me this lovely precision wrench.
He said it was made by Bergeon, specifically for tightening
the crowns on Rolex Oyster, timepieces.
He reckons I should "tighten my crown till it squeaks".
I'll give it a go.
That should hep to keep the water out, don't you think PADI?

TWO DAYS LATER

Dear TRF,
I think I've overtightened me crown guys!
It came off in the jaws of me new Bergeon wrench.
Will this nullify any warranty?
Will me watch leak?
Should I get me fiver back, from the geezer down the pub?

albmich · 4 July 2018, 01:16 AM

Update. Walking out of RSC now. It was a very good interaction. They pressure tested the watch and the HEV was leaking. They said it looks like no component of user error. They did request to see an original bill of sale (which I had and provided). They will let me know in 3-4 days the extent of work that needs to be done under warranty. Overall I’m very satisfied but I miss this watch and want it back ASAP. Huge weight off my shoulders for now

RHJ · 4 July 2018, 01:17 AM

How deep was the pool to crack the SDK4? Just joking, go to RSC asap!

Speedbird-1 · 4 July 2018, 01:21 AM

Quote:

Originally Posted by albmich

Update. Walking out of RSC now. It was a very good interaction. They pressure tested the watch and the HEV was leaking. They said it looks like no component of user error. They did request to see an original bill of sale (which I had and provided). They will let me know in 3-4 days the extent of work that needs to be done under warranty. Overall I’m very satisfied but I miss this watch and want it back ASAP. Huge weight off my shoulders for now

That sounds like excellent news.
Hopefully, it'll come back 'as good as new'.

Mystro · 4 July 2018, 01:23 AM

Why would they need a original bill of sale?

Speedbird-1 · 4 July 2018, 01:31 AM

Normal Swiss company protocol.
"Wo sinde deine Papiere?"

Bladeshot · 4 July 2018, 01:51 AM

Quote:

Originally Posted by Lt Virgil Hilts

A bloke down the pub sold me this lovely precision wrench.
He said it was made by Bergeon, specifically for tightening
the crowns on Rolex Oyster, timepieces.
He reckons I should "tighten my crown till it squeaks".
I'll give it a go.
That should hep to keep the water out, don't you think PADI?

TWO DAYS LATER

Dear TRF,
I think I've overtightened me crown guys!
It came off in the jaws of me new Bergeon wrench.
Will this nullify any warranty?
Will me watch leak?
Should I get me fiver back, from the geezer down the pub?

Priceless!

Sent from my iPhone using Tapatalk

Bladeshot · 4 July 2018, 01:52 AM

Quote:

Originally Posted by albmich

Update. Walking out of RSC now. It was a very good interaction. They pressure tested the watch and the HEV was leaking. They said it looks like no component of user error. They did request to see an original bill of sale (which I had and provided). They will let me know in 3-4 days the extent of work that needs to be done under warranty. Overall I’m very satisfied but I miss this watch and want it back ASAP. Huge weight off my shoulders for now

Great news. As I expected. Good to know you have had a solid AD experience. We should all expect that.

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droptopman · 4 July 2018, 02:13 AM

Outstanding news. May the service be quick and your watch be back on your wrist soon.

albmich · 4 July 2018, 02:16 AM

Quote:

Originally Posted by Mystro

Why would they need a original bill of sale?

I asked and she said “just to be complete.” I was trying my very best to be 100% polite and grateful and so I didn’t push the issue any further. I’ve heard that RSC NYC won’t do warranty work if there is beyond a reasonable doubt to think it was bought off the grey market. Regardless, I bought mine at MSRP from an AD and had the original receipt. They made a copy of it and we moved on

Bigblu10 · 4 July 2018, 02:24 AM

Quote:

Originally Posted by albmich

Update. Walking out of RSC now. It was a very good interaction. They pressure tested the watch and the HEV was leaking. They said it looks like no component of user error. They did request to see an original bill of sale (which I had and provided). They will let me know in 3-4 days the extent of work that needs to be done under warranty. Overall I’m very satisfied but I miss this watch and want it back ASAP. Huge weight off my shoulders for now

This is shocking. You have a USA warranty card with your name on it, and they want to see a bill of sale? WTH? This RSC's antics just push the envelope!
Anyway, good to see the HEV is the culprit, and you will have a new watch when done!

albmich · 4 July 2018, 02:35 AM

Quote:

Originally Posted by Bigblu10

This is shocking. You have a USA warranty card with your name on it, and they want to see a bill of sale? WTH? This RSC's antics just push the envelope!
Anyway, good to see the HEV is the culprit, and you will have a new watch when done!

I want it to be reliable and withstand the test of time, but I don’t want a “new watch”...I was very specific about not polishing it, I want every scratch to stay

Bigblu10 · 4 July 2018, 02:40 AM

Quote:

Originally Posted by albmich

I want it to be reliable and withstand the test of time, but I don’t want a “new watch”...I was very specific about not polishing it, I want every scratch to stay

Tools · 4 July 2018, 02:47 AM

Quote:

Originally Posted by albmich

I want it to be reliable and withstand the test of time, but I don’t want a “new watch”...I was very specific about not polishing it, I want every scratch to stay

Shouldn't be a problem, and I think, the right decision.

RSC will not usually refinish it during warranty work

jimcameron · 4 July 2018, 02:50 AM

Glad to hear things are looking good. Let us know how it turns out.

037 · 4 July 2018, 02:53 AM

Quote:

Originally Posted by albmich

Update. Walking out of RSC now. It was a very good interaction. They pressure tested the watch and the HEV was leaking. They said it looks like no component of user error. They did request to see an original bill of sale (which I had and provided). They will let me know in 3-4 days the extent of work that needs to be done under warranty. Overall I’m very satisfied but I miss this watch and want it back ASAP. Huge weight off my shoulders for now

Outstanding. Glad it turned out to be the HEV after all and they're taking care of you.

Psijason · 4 July 2018, 03:26 AM

Congratulations!!! I'm so glad to hear that!!!!!!

skiahh · 4 July 2018, 03:32 AM

Quote:

Originally Posted by Nikrnic

X2..maybe you bumped it just wrong and dislodged the gasket.

Sent from my SM-G900V using Tapatalk

It's a watch that can go to 4K feet. If a simple bump can dislodge anything the watch is fatally flawed. It's supposed to be a tank; you can't "bump it just wrong" and have its waterproofness compromised. At $12K, it damn well better function as advertised and NOT get wet inside.

This is absolutely a warranty fix. Something is wrong with this watch (something that wasn't caused by a bump) and needs to be fixed by Rolex.

Tebow15 · 4 July 2018, 04:05 AM

Bill of sale? Holy crap! That blows a potential hole on the entire grey market industry. What if it were a gift?? Why should a bill of sale matter??

Who keeps a darn receipt anyway??

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Bigblu10 · 4 July 2018, 04:07 AM

Quote:

Originally Posted by Tebow15

Bill of sale? Holy crap! That blows a potential hole on the entire grey market industry. What if it were a gift?? Why should a bill of sale matter??

Who keeps a darn receipt anyway??

Sent from my iPhone using Tapatalk

That's what I was thinking

What an asinine policy. The Rolex warranty booklet makes no mention of a bill of sale to accompany warranty card for warranty service work.

Tebow15 · 4 July 2018, 04:07 AM

Quote:

Originally Posted by Bigblu10

That's what I was thinking

What an asinine policy. The Rolex warranty booklet makes no mention of a bill of sale to accompany warranty card for warranty service work.

Quite frankly, that is grounds for breach of contract.

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ReMember · 4 July 2018, 04:33 AM

Quote:

Originally Posted by albmich

Update. Walking out of RSC now. It was a very good interaction. They pressure tested the watch and the HEV was leaking. They said it looks like no component of user error. They did request to see an original bill of sale (which I had and provided). They will let me know in 3-4 days the extent of work that needs to be done under warranty. Overall I’m very satisfied but I miss this watch and want it back ASAP. Huge weight off my shoulders for now

Okay, one good question. Let’s assume the watch was bought from one of the TS here (sounds like this is not the case for this), which “original bill of sale” are we going to show? The invoice issued by the TS? Okay, let’s take it a little further. Let’s say the warranty card was AD stamped, blank name and date and you entered your information. How will that work in this case?

05carbondrz · 4 July 2018, 04:41 AM

Quote:

Originally Posted by Tebow15

Bill of sale? Holy crap! That blows a potential hole on the entire grey market industry. What if it were a gift?? Why should a bill of sale matter??

Who keeps a darn receipt anyway??

Sent from my iPhone using Tapatalk

Just a way for them to side step potential warranty work.It’s the same thing with Insurance,They try their hardest not to pay a claim.

Bigblu10 · 4 July 2018, 04:50 AM

Quote:

Originally Posted by Tebow15

Quite frankly, that is grounds for breach of contract.

Sent from my iPhone using Tapatalk

RSC NYC seems to ad lib their own rules.

I am on the east coast, but you can bet I will only send my stuff to RSC Dallas.

The Libertine · 4 July 2018, 05:10 AM

Quote:

Originally Posted by albmich

Update. Walking out of RSC now. It was a very good interaction. They pressure tested the watch and the HEV was leaking. They said it looks like no component of user error. They did request to see an original bill of sale (which I had and provided). They will let me know in 3-4 days the extent of work that needs to be done under warranty. Overall I’m very satisfied but I miss this watch and want it back ASAP. Huge weight off my shoulders for now

Good luck.

Different brand of watch - not Rolex, but an AD that serviced my timepiece ended up causing damage. Ultimately, after a bit of back-and-forth, they agreed to have the watch properly serviced by the manufacturer (at their expense). I considered it a lesson learned on my part.

While RSC is not perfect, would rather they work on my Rolex watches as opposed to an AD.

4 July 2018, 01:16 AM	#97
albmich "TRF" Member Join Date: Aug 2015 Location: WI Watch: SD4k Posts: 1,333	Update. Walking out of RSC now. It was a very good interaction. They pressure tested the watch and the HEV was leaking. They said it looks like no component of user error. They did request to see an original bill of sale (which I had and provided). They will let me know in 3-4 days the extent of work that needs to be done under warranty. Overall I’m very satisfied but I miss this watch and want it back ASAP. Huge weight off my shoulders for now __________________ ♛ SD4k 116600 ♛ SD43 126600 Ω PloProf 224.32.55.21.01.001

4 July 2018, 01:17 AM	#98
RHJ 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Apr 2011 Location: here Watch: 214270 Mk1 Posts: 924	How deep was the pool to crack the SDK4? Just joking, go to RSC asap! __________________ here to learn

4 July 2018, 01:23 AM	#100
Mystro 2024 SubLV41 Pledge Member Join Date: Dec 2009 Real Name: The Mystro ;) Location: Central Pa. Posts: 15,420	Why would they need a original bill of sale? __________________

4 July 2018, 02:13 AM	#104
droptopman "TRF" Member Join Date: Jun 2015 Real Name: Mark Location: Washington State Watch: SUBS and GMT's! Posts: 9,664	Outstanding news. May the service be quick and your watch be back on your wrist soon. __________________ Judge Smails: Ty, what did you shoot today? Ty: Oh, Judge, I don't keep score. Judge Smails: Then how do you measure yourself with other golfers? Ty: By height.

3 July 2018, 03:37 PM	#93
Speedbird-1 "TRF" Member Join Date: Aug 2009 Real Name: Steve. Location: UK Posts: 6,392	I think it was the Russians that made it leak! Yes, I know, bonkers, but that's as good a guess as any other (well, almost). Nobody knows what happened to it.......UNTILL THE BACK IS OFF and a full investigation is carried out! All the speculation here doesn't help the OP one jot. Get it to Rolex and wait for the response. Good luck! Ask Rolex to fill it with oil, like the Ressence Type 5.

4 July 2018, 01:31 AM	#101
Speedbird-1 "TRF" Member Join Date: Aug 2009 Real Name: Steve. Location: UK Posts: 6,392	Normal Swiss company protocol. "Wo sinde deine Papiere?"

4 July 2018, 02:50 AM	#110
jimcameron "TRF" Member Join Date: Dec 2005 Location: ByDawns Earlylite Watch: 16800 Posts: 3,580	Glad to hear things are looking good. Let us know how it turns out.

4 July 2018, 03:26 AM	#112
Psijason "TRF" Member Join Date: Mar 2018 Real Name: Jason Location: Boston Watch: Seamster 300 Green Posts: 1,617	Congratulations!!! I'm so glad to hear that!!!!!!

4 July 2018, 04:05 AM	#114
Tebow15 Banned Join Date: Jun 2011 Location: Florida Posts: 1,143	Bill of sale? Holy crap! That blows a potential hole on the entire grey market industry. What if it were a gift?? Why should a bill of sale matter?? Who keeps a darn receipt anyway?? Sent from my iPhone using Tapatalk

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