Bad salesmanship?

[VinnieVegas]

This doesn't strike me as bad salesmanship

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[brucethemanlee]

Originally Posted by REFZ

@BlueHeron

Who or what is Batman?

Is it something related to Rolex?

GMT master 2 BLNR (blue/black) = nicknamed "Batman"




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[hoppes-no9]

Originally Posted by BlueHeron

"You know, if you're tired of your current Rolex you can include it in exchange for the GMT..."



Still a pleasant day, but not a behavior I'd include in the training manual for people in the profession.

Don't see the problem. A lot of people trade in their watches every couple of years. What's the harm in her asking, and why do you take offense at it?

[123Blueface]

Boo!

[psychokandy]

i guess she's just giving you an option in the event you wanted to buy new and they are able to accept a trade in which others may take the offer.

[breitlings]

This has to be a troll

[Nairn1980]

This is a rediculous over reaction.

It's reasonable to think you could be thinking of upgrading your non date sub to a BLNR, the salesperson merely suggesting it. She was doing her job.

Your agenda was to "kill time" however the salesperson has a job and that job is ultimately to turn a looker or "time killer" into a buyer so she was making a suggestion. It doesn't sound like she was disrespectful or rude, despite you admitting to being, on that occasion a time waster.

People here in the UK are on lists for BLNR.....you "kill time" by trying one on, not even intending to buy it. Then you are offended that the salesperson offered you their trade in option, in an attempt to close the sale or help you walk out wearing the BLNR you were looking at.

And I am a sales executive/manager with 18 years experience in luxury goods/business to business sales and customer services. If I was that branch manager, I'd expect my salesperson to offer the trade in option if we as a business offered it.

If you hadn't been a member for several years I'd be calling TROLL too

[jctrolex]

Originally Posted by BlueHeron

Are there really no salespeople on this forum? Or sales executives? I'll reserve my follow up comment and give someone, anyone, a chance to make the case for why this salesperson blew it on several levels. This goes beyond watches, but the passion that is watch collecting only amplifies the issue.

Seriously dude lighten up or try putting on looser underwear. Most people walking into an AD are not collectors or own multiple Roleses. She was just trying to offer you options to make a sale, in your case you obviously had no intention of buying. Perhaps she should be the one get insulted by you intentionally wasting her time. I've been to ADs that don't know me offered financing options assuming I can't afford to pay cash up front. I don't get offended they are sales people just trying to make a sale anyway possible.

[lig]

Originally Posted by BlueHeron

Are there really no salespeople on this forum? Or sales executives? I'll reserve my follow up comment and give someone, anyone, a chance to make the case for why this salesperson blew it on several levels. This goes beyond watches, but the passion that is watch collecting only amplifies the issue.

Hilarious thread.

What were you looking for? An opening statement?

Qualifying questions?

Next level probing to see if you travel making the GMT a better fit for you watch needs? Asking if the lack of a date on your 114060 has cost you money/deals/promotions or other pain so that she could present the relevant benefits you would experience by upgrading?

She did go for a quick trial close and I applaud that.

IMO she was probably a consummate sales professional and saw you as the tire kicker you admitted to being.

[sg719]

What did I just read? Lighten up and don't be so sensitive! This is why we have these PC lists now.


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[Fleetlord]

Originally Posted by BlueHeron

Are there really no salespeople on this forum? Or sales executives? I'll reserve my follow up comment and give someone, anyone, a chance to make the case for why this salesperson blew it on several levels. This goes beyond watches, but the passion that is watch collecting only amplifies the issue.

This thread is a new low in terms of perceived "offense" by an AD Sales person.

Salesperson just going through some wordtracks to deal with another tirekicker...nothing offensive or insulting by her in the least...

It doesn't really matter anyway. OP was just loitering at the dealer looking for a "gotcha" situation to happen so he could come on the forum and tell us all about it.

Why this is a "thing" for some Rolexforum members, I'll never know...

I guess I could ask the OP that...

Why are you (OP) telling Rolexforums about this "incident"?

[rph08]

Well..nothing to see here...on to greener pastures!

[Jake B]

It was nice of her to offer. Some people are shy and are not used to making deals & trades and might feel uncomfortable asking for a part-exchange deal. She likely understands this and so she's communicating to you all the options that she has at her disposal.

[dmash]

I just want to hear his 'follow up comment' exploiting how the 'salesperson blew it on several levels' so we can all laugh at his logic for another 5 pages

[lig]

Originally Posted by dmash

I just want to hear his 'follow up comment' exploiting how the 'salesperson blew it on several levels' so we can all laugh at his logic for another 5 pages

me too.

[Nyc27000]

OP I'm dying to know, what's the trade-in value of Sub?

[brucethemanlee]

i'm curious as to which other Rolexes the OP owns or just the Sub no date

Although a fabulous watch, a classic do everything watch and not cheap, it certainly isn't super expensive or exclusive or rare considering the other options out there in the Rolex line up and other brands.

[never ready]

Originally Posted by BlueHeron

Are there really no salespeople on this forum? Or sales executives? I'll reserve my follow up comment and give someone, anyone, a chance to make the case for why this salesperson blew it on several levels. This goes beyond watches, but the passion that is watch collecting only amplifies the issue.

Follow up:
Shop assistant: “Hello, can I help you?”
OP: “I was in here yesterday, you wouldn’t wait on me.”
Shop assistant: “Oh.”
OP: “You people work on commission, right?”
Shop assistant: “Yeah.”
OP: “Big mistake. Big. Huge. I have to go shopping now.”
OP slams Richard Gere's Black Centurion on the glass display counter
OP: “Platona me!”
Shop assistant: “Platona? not sure what that is but we do have a 116506 .....?”

[Bluside]

This thread is not really going the way the OP had wished for.

[dmash]

Originally Posted by Bluside

This thread is not really going the way the OP had wished for.

Hahaha, definitely agree. Makes me wonder.......


Which was the worse experience for you OP? Hearing those harsh words at the AD or reading the responses to this thread?

[HogwldFLTR]

Originally Posted by BlueHeron

I dropped by an AD last weekend to kill some time, try on whatever was new.

It was fun as always, but as I tried on and lovingly admired the Batman, my 114060 sitting on the felt tray in all its glory, the saleswoman said

"You know, if you're tired of your current Rolex you can include it in exchange for the GMT..."



First of all, I adore my Sub-C and will never sell it, ever.

Second, what are the implications behind her comment?

Third, she did not refer to my 114060 as what it is, she just said "your current Rolex".....which I think speaks to the general lack of knowledge that so many watch salespeople have.

Still a pleasant day, but not a behavior I'd include in the training manual for people in the profession.

I too agree that there is nothing here that would be offensive on the part of the salesperson. No offensive comment about the current SubC. I don't see any negativity just a willingness to try to help fund the BLNR.

Also not certain as to the state of mind of the OP. Seems a bit on the reactionary end of things. Perhaps reaction formation to really wanting the BLNR.

Really no reason to be harsh on the OP however.

[springer]

Originally Posted by Tony64

^This exactly.

I agree. I don't see any issue at all except an overly sensitive buyer.

[AK797]

Originally Posted by jmiicustomz

Car dealerships do the same. Most people don't own multiple "luxury" watches, cars, etc. For most of the general public of the world these are once in a lifetime or one at a time purchases.

To know the future is to be trapped by it

Yes, as I always say if you want the AD to know you are a big deal, have the monthly bath before you go in, not after, rookie mistake.

[locutus49]

I recently read an article on Millennials and their need for safe spaces, trigger points, and fear of micro-aggressions (as in perceived slights). That adolescence is no longer a transitional state to adulthood, but an end-state. They want to be cocooned against the sharp edges of reality.

Naturally there are many exceptions, but this original post seems to prove the point. But I could be completely wrong.

[hoppes-no9]

Originally Posted by locutus49

I recently read an article on Millennials and their need for safe spaces, trigger points, and fear of micro-aggressions (as in perceived slights). That adolescence is no longer a transitional state to adulthood, but an end-state. They want to be cocooned against the sharp edges of reality.

Naturally there are many exceptions, but this original post seems to prove the point. But I could be completely wrong.

Nail on the head, brother. Nail on the head.

[TuckerHorology]

Not too bad, Idk what you guys think but sometimes AD salesman don't know as much about Rolex as many of the TRF members do lol (which is kind of funny because they literally are paid to sell jewelry as their job)

[1st amg]

Originally Posted by locutus49

I recently read an article on Millennials and their need for safe spaces, trigger points, and fear of micro-aggressions (as in perceived slights). That adolescence is no longer a transitional state to adulthood, but an end-state. They want to be cocooned against the sharp edges of reality.

Naturally there are many exceptions, but this original post seems to prove the point. But I could be completely wrong.

Exactly, people are taught to be weak and over sensitive. How sad

[mtgjr]

Originally Posted by brucethemanlee

i'm curious as to which other Rolexes the OP owns or just the Sub no date

Although a fabulous watch, a classic do everything watch and not cheap, it certainly isn't super expensive or exclusive or rare considering the other options out there in the Rolex line up and other brands.

Umm, ok. What does that have to do with anything? So what if the Sub is his only nice watch? What is your point? What is gained by establishing that, brucethemanlee?

[The Libertine]

Originally Posted by Sgilde

What did I just read? Lighten up and don't be so sensitive! This is why we have these PC lists now.

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And the PC list is only going to grow longer as they years go by....

[Driv3r]

I do believe you over-reacted, I have seen way worse salesmanship...