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11 July 2019, 09:03 PM | #151 |
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Couldn't it be contamination when the bracelet was welded? It is on the points where the bracelet is welded during the manufacture.
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11 July 2019, 09:05 PM | #152 |
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11 July 2019, 09:06 PM | #153 |
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Good luck OP; hope for positive outcome
Imagine buying 5711 on the grey market for 65k for it to rust |
11 July 2019, 09:18 PM | #154 | |
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This "rust" can be rubbed off? "Chemicals" leaking out" You refused a sonic cleaning of the bracelet because it would remove the "lubrication"? What "lubrication"? Is this staining on the watch head or just the locations where the pins are? I would have had the cleaning done but it is your watch. Beginning to sound like tea staining not rust https://www.assda.asn.au/technical-i...n-tea-staining
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11 July 2019, 09:28 PM | #155 |
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You sure this is a Patek from an authorised dealer? Never heard of a Patek having rust. But if watch has been through some salt water and not washed such coloration may occured but can be rubbed off.
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12 July 2019, 12:03 AM | #156 |
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The watch is genuine and was not used in the sea, besides isn’t sweat as bad as sea water surely it can handle it. I admit I do not rinse my watches every day after wearing, but in my defence, I have worn SS watches for 30 years without issue.
Although… New thread idea's for Rolex General Discussion area. “is it safe to wear a SS sports watch if I sweat to much?" “is it safe to wear a SS sports watch if I eat too many salty snacks?" “is it safe to wear a SS sports watch without rinsing in fresh water each day?”. |
12 July 2019, 07:24 PM | #157 |
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I did not take mine even close to the sea. The closest type of salt that ever got close to my 5711 was the sea salt on the table.
It has been more than 24 hours and the rust has not come back yet. Sent from my iPhone using Tapatalk |
13 July 2019, 09:39 PM | #158 | |
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I would wet the watch with tap water, don’t dry it just leave it on the side to dry overnight, then see if the rust returns, you may need a loupe to see anything after just 1 day. I would repeat that for a few days. The 5711 has a 120m WR and should be able to handle it without rusting. |
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17 July 2019, 01:07 AM | #159 |
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17 July 2019, 02:01 AM | #160 | |
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17 July 2019, 02:06 AM | #161 |
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Actually screws backing out of links is pretty common. I had it happen on my Explorer II. I think my AD ended up using loctite or something similar.
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17 July 2019, 02:25 AM | #162 |
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I owned three ref #5035 and none could keep time with any degree of precision. All three were bought new from ad. PP service in NY could not be any worse. Things seem to be going down faster since the old Stern left the ship to his son (who couldn’t even get a college degree). There are rumors that the company is for sale. PP is not nearly half the man it used to be. To pay $40,000 for a steel watch with a finicky movement and rubber strap is plain asinine.
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12 August 2019, 06:41 AM | #163 | |
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17 August 2019, 12:08 AM | #164 |
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Time for an update, read on if you’re interested or skip to the last chapter for the result.
Sorry for the radio silence on this thread I did not want to keep bumping this thread due to the negative title (perhaps the mods could revise it for me) Also I never realised when I started the thread that the rust issue on the steel 5711 was unique to me. When I did, I felt it only proper and fair to allow Patek Philippe some time to fully investigate and resolve the issue without the scrutiny and speculation of this public forum, hopefully you all understand. Anyway I never got a reply from the Patek webform, so decided to return the 5711 through the AD who sent it to the Patek SC to investigate. I got an update from the AD; the SC did not know what caused the marks and they have never seen the marks before. The SC did a sonic clean of the bracelet and gave the bracelet a light polish. I said to the AD I wanted a new bracelet, but they said it was not possible. It was not the result I was hoping for, although it did solve the issue to the letter of the law of the warranty. After a PM from a forum member I realised that Patek were on my spam list, so I contacted them directly again via the webform, I got a reply this time from the SC confirming what the AD said. I replied to the SC as I was concerned that the marks would just come back as the watch had been cleaned 4 times already. I also added that I was not happy my new 5711 was polished without my permission. I got an email back reassuring me if the marks returned the bracelet would be replaced, even if this happened outside the warranty period. This time they also offered me a complimentary service on the 5711, as compensation and they would send me a letter confirming this, the letter arrived and included a very nice Patek Philippe Caran d’ Ache ballpoint pen which was a very nice surprise, let me know if you want a picture. The polished watch was returned to me on the 18th July, but it didn’t feel special any more. I could see it had been polished and was paranoid the marks would come back. After a few days I contacted the SC again and said I was not happy with the finish and that I wanted a new bracelet even though the marks were gone and offered to return the free service letter and pen. To my surprise the SC agreed to change the bracelet and said I could keep the free service and pen as well. I returned the watch to the AD a week after I got it back from the sonic clean, the morning it was returned to the AD the orange marks were back “as rings” on the fixed pins again. I have had my 5711 with new bracelet a week now and I am so pleased. The final outcome was good in the end, but it is a shame the compensation or bracelet replacement weren’t offered from the start which would have made the whole process much less stressful. You are updated. |
17 August 2019, 12:13 AM | #165 |
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Congrats! Now enjoy and wear in good health
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17 August 2019, 01:45 AM | #166 |
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Congrats on new bracelet, and weird indeed about the orange marks / ring. Am still very much surprised Patek is not using proper screws within their bracelet. The old man would have never allowed that.
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17 August 2019, 02:27 AM | #167 | |
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Highly surprised they even offered the re-finishing option as a remedy – anyone with basic knowledge of metallurgy knows that rust keeps returning until you chemically prevent it or remove the part that is rust prone. Thinning the SS on the side was never going to achieve either, and was likely to exacerbate it. Some seriously flawed thinking being displayed with that offering. I’d have thought rudimentary metallurgy was something that’d be taught and learnt at watch school…! |
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17 August 2019, 03:31 AM | #168 | |
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I’m just glad it’s over, thanks again for your help with this it was very kind. |
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17 August 2019, 04:09 AM | #169 |
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Wow...very nice end to your story and definitely glad Patek was able to bend over backwards for clients like that. You definitely should have gotten the bracelet replaced from the get go and Patek should have sent that bracelet back to Geneva to see what was wrong. I am sure it is already over there now and being investigated over as to what happened...
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17 August 2019, 05:00 AM | #170 |
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3x retail for a turd
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17 August 2019, 05:09 AM | #171 |
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17 August 2019, 05:55 AM | #172 | |
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17 August 2019, 04:21 PM | #173 |
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21 August 2019, 02:35 AM | #174 |
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My 5524 is currently with Patek for a warranty issue.
Just on holiday and noticed that the chrono second hand on my 5968 is resetting to 58/59 instead of 0. To say I am slightly annoyed is an understatement. 948D1324-C0BD-48C7-842C-8F582E6DF984.jpeg |
21 August 2019, 02:58 AM | #175 | |
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21 August 2019, 03:27 AM | #176 |
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Finally,i m happy they did the replacement (as the only acceptable solution)
Enjoy it!
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21 August 2019, 03:39 AM | #177 |
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chunkythebulldog, that should take maybe 20 minutes to correct (am being generous). How long did they say it's going to take to fix?
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21 August 2019, 04:19 AM | #178 | |
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The 5524 issue my AD basically said don’t expect it back quickly. |
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21 August 2019, 04:21 AM | #179 | |
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21 August 2019, 04:34 AM | #180 |
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Ahh good point! That takes a bit longer of course. Bummer :(
chunkythebulldog Let us know how long they quote you to fix it.
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