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#1 |
"TRF" Member
Join Date: Dec 2009
Location: London
Watch: GMT-II & some IWCs
Posts: 8
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Should I complain?
I bought a pre-owned GMT-II from a well respected dealer in London last week.
However it doesn't seem to be keeping time very well. I wound it fully, or so I thought - about 40 turns of the crown - before I went to bed last night at about 2300. It seemed OK at 0630 this morning when compared to my iPhone which I'd used as a reference the night before. However I've just compared the two again and the GMT has lost a couple of minutes. Am I expecting too much from a pre-owned watch and should have it serviced myself? Or do I take it back and complain...? |
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#2 |
"TRF" Member
Join Date: Oct 2008
Location: Glasgow
Watch: 2220.80 Seamaster
Posts: 140
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Take it back and explain the problem to the dealer. If he is a good dealer then he should help
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#3 |
"TRF" Member
Join Date: Dec 2009
Location: Glasgow, Scotland
Posts: 15
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Take it back and complain. I don't think, rephrase that, it should not lose a couple of minutes in 7-8 hours. A dealer worth his salt will agree and sort things out. Did you pay with a credit card? if you did you will have a bit more protection if the goods are faulty.
Regards Billy. |
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#4 |
"TRF" Member
Join Date: Dec 2009
Location: London
Watch: GMT-II & some IWCs
Posts: 8
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Yes, it was paid for with a credit card for exactly that reason.
I don't expect to have any problems dealing with them, as I say they have a good reputation, but I just wanted to check I wasn't alone in thinking this was unacceptable; I've only bought new watches before (although my old Sub wasn't much better at keeping time! ![]() |
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#5 | |
"TRF" Life Patron
Join Date: Jun 2005
Real Name: Peter
Location: Llanfairpwllgwyng
Watch: ing you.
Posts: 52,764
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Quote:
__________________
ICom Pro3 All posts are my own opinion and my opinion only. "The clock of life is wound but once, and no man has the power to tell just when the hands will stop. Now is the only time you actually own the time, Place no faith in time, for the clock may soon be still for ever." Good Judgement comes from experience,experience comes from Bad Judgement,.Buy quality, cry once; buy cheap, cry again and again. www.mc0yad.club Second in command CEO and left handed watch winder ![]() |
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#6 | |
"TRF" Member
Join Date: Dec 2009
Location: London
Watch: GMT-II & some IWCs
Posts: 8
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Quote:
Thanks, that's the plan for the next couple of days... |
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#7 |
TRF Moderator & 2024 DATE-JUST41 Patron
Join Date: Dec 2007
Real Name: Ken
Location: SW Florida
Watch: One on my wrist.
Posts: 63,706
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Take it back--give him opportunity to address the problem!
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#8 |
"TRF" Member
Join Date: Jul 2008
Real Name: Eric
Location: Location,Location
Watch: this, bro...
Posts: 15,340
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short period of time checking and using an iphone as a base could be your problems.
try checking it over a longer period - say a week at least and use someting like online time website to check time against. good luck mate. |
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#9 |
"TRF" Life Patron
Join Date: Jun 2005
Real Name: Peter
Location: Llanfairpwllgwyng
Watch: ing you.
Posts: 52,764
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Which is exactly what I told him in post 5.
__________________
ICom Pro3 All posts are my own opinion and my opinion only. "The clock of life is wound but once, and no man has the power to tell just when the hands will stop. Now is the only time you actually own the time, Place no faith in time, for the clock may soon be still for ever." Good Judgement comes from experience,experience comes from Bad Judgement,.Buy quality, cry once; buy cheap, cry again and again. www.mc0yad.club Second in command CEO and left handed watch winder ![]() |
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#10 |
"TRF" Member
Join Date: Aug 2007
Location: UK
Posts: 788
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#11 |
"TRF" Member
Join Date: Oct 2007
Location: TN
Watch: Rolex
Posts: 2,166
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as others have said.. do a longer "test" .. if still an issue then take it back to be worked on. great watch!! congrats!
__________________
Z- Submariner; P- Airking; R- DateJust; M- GMTII; C0 - Milgauss GV Breitling SuperOcean Heritage 46 Omega Speedmaster Racing Panerai PAM390 |
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#12 |
Member
Join Date: Dec 2009
Real Name: Josh
Location: Nashville
Watch: Rolex GMT-Master 2
Posts: 41
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That would annoy the crap out of me. Definately get it sorted with the dealer. Your watch isn't from Wal-Mart!
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#13 |
"TRF" Member
Join Date: Aug 2007
Location: UK
Posts: 788
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#14 |
"TRF" Member
Join Date: Dec 2007
Real Name: John
Location: Washington
Watch: 16710, 16610, DJ
Posts: 7,329
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If it does turn out needing to be regulated, it's a pretty simple procedure and a good dealer should do it at no cost to you.
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#15 |
"TRF" Member
Join Date: Dec 2009
Location: London
Watch: GMT-II & some IWCs
Posts: 8
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Agreed; there may not be a problem. But this thread was intended to find out what the general consensus would be if there was a problem.
Thanks for the input guys, seems I'm justified in expecting it to work properly. |
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#16 |
"TRF" Member
Join Date: Jul 2008
Real Name: Eric
Location: Location,Location
Watch: this, bro...
Posts: 15,340
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okay padi56......
just wanted to be sure, to be sure.... in post 8 again..... |
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#17 |
"TRF" Member
Join Date: Aug 2008
Real Name: Chris
Location: WXSW
Watch: GMT (116710)
Posts: 2,723
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Tom3,
How old is the GMT you purchased? ![]()
__________________
-Cheers, Chris #15,634 "The heart of the discerning acquires knowledge; the ears of the wise seek it out." |
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#18 |
"TRF" Member
Join Date: Dec 2009
Location: London
Watch: GMT-II & some IWCs
Posts: 8
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It's 5yrs old so perfect age for a service if it's not been done pre-sale... Which I thought it had but naively didn't confirm.
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#19 | |
"TRF" Member
Join Date: Aug 2008
Real Name: Chris
Location: WXSW
Watch: GMT (116710)
Posts: 2,723
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Quote:
Im interested in hearing your progess. ![]()
__________________
-Cheers, Chris #15,634 "The heart of the discerning acquires knowledge; the ears of the wise seek it out." |
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#20 |
"TRF" Member
Join Date: Jul 2009
Real Name: Mike
Location: Orlando
Posts: 2,471
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#21 |
"TRF" Member
Join Date: Oct 2007
Real Name: Dennis
Location: Bay Area - 925
Posts: 40,018
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I would take it back...
__________________
TRF Member #6699 (since September 2007) |
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#22 |
"TRF" Member
Join Date: Dec 2009
Location: London
Watch: GMT-II & some IWCs
Posts: 8
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Well, I took it back at the start of Jan and got it back today. Apparently it needed a new rotor arm and has had a general service too. They polished it up a bit as well, so it looks pretty good now.
They did try to make me pay (£160) for it but changed their minds when I reminded them I'd only bought it a few weeks previously. |
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#23 |
"TRF" Member
Join Date: Nov 2008
Real Name: Fernando
Location: North Carolina
Watch: SS White Daytona
Posts: 1,944
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If he is a respected dealer and a gentleman, he will take care of the issue. If not.....take it back.
Good luck! |
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#24 | |
"TRF" Member
Join Date: May 2005
Real Name: Who Me?
Location: Northern Virginia
Watch: out
Posts: 4,616
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Quote:
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#25 | |
TRF Moderator & 2024 DATE-JUST41 Patron
Join Date: May 2007
Real Name: Larry
Location: Mojave Desert
Watch: GMT's
Posts: 43,342
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Quote:
You might still want to have that done in a couple of years........ ![]()
__________________
(Chill ... It's just a watch Forum.....) NAWCC Member |
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#26 |
2024 Pledge Member
Join Date: Jul 2009
Real Name: Eric
Location: Long Beach CA USA
Watch: Rolex Explorer II
Posts: 4,102
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Sounds like a good AD!
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#27 |
"TRF" Member
Join Date: Oct 2009
Real Name: Jason
Location: Tejas
Watch: Invicta
Posts: 1,066
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Here you go: http://www.timeanddate.com/worldclock/
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#28 |
⭐⭐⭐⭐⭐
2024 ??? Sponsor & Boutique Seller Join Date: Jul 2009
Real Name: Tony Geha
Location: San Diego, CA
Watch: Yacht-Master
Posts: 50,205
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Tom at 5 years a service might be needed and since you just bought it I would address the issue with the dealer and have them service it for you...
Best of Luck
__________________
Instagram @JustRolexes ![]() ![]() 2FA security active |
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#29 |
"TRF" Member
Join Date: Dec 2009
Location: London
Watch: GMT-II & some IWCs
Posts: 8
|
Cheers guys. And it wasn't an AD, just a well respected second hand dealer!
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#30 |
"TRF" Member
Join Date: Dec 2008
Real Name: Jay
Location: TEXAS
Watch: Daytona
Posts: 7,648
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The last Rolex I got a Sea Dweller didn't track time worth a damn the for the first 24 hours. After wearing for a couple of days it has been the last 8 months about +2 per day. I don't know if after sitting so long in the case was the problem but after the first day I was not a happy camper. An old watch marker told me once to keep track of the -/+ in a note book for a week.
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