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Ronin78 · 27 July 2016, 09:40 PM

This is terrible.

My soon to be wife surprised me with a new Speedmaster Professional two weeks ago.

I noticed that it lost nearly ten minutes of time the other night. I had the flu or something like it and chalked it up to not wearing it or winding it.

Well Monday I wake up and set it then fully wind it and go to work. Yesterday morning I wind it and wear it. I noticed it was seven minutes slow. I had just set it to my cell phone Monday morning as a marker of comparison.

This morning it was stopped completely. It kept perfect time yesterday until I went to sleep around 11:30 last evening.

I woke up this morning and checked it. It has stopped at 3:55 AM. I moved it and it started running again.

It sets and winds smooth as silk. I just don't understand it.
I'm not sure what to do. She purchased it online from what appears to be a reputable company. I simply would like a new watch which I don't think is unreasonable.

They've informed me that I can return it then they will service it but likely not replace it. Its only two weeks old and was not what I consider an inconsequential amount of money.

They were adamant about whether it had been worn. Yes I informed them that it had. Who would purchase a wrist watch and then not wear it.

I'm ready to just send it to Omega and know that it will be done right. I'm at a loss here.

HOHO · 27 July 2016, 10:03 PM

Personally, If it's still under factory warranty, I'd send it Omega.

Ronin78 · 27 July 2016, 10:54 PM

Quote:

Originally Posted by HOHO

Personally, If it's still under factory warranty, I'd send it Omega.

It should be. Its new and the date of manufacture on the box is about eight months ago.

It's frustrating for sure.

mdgrwl · 27 July 2016, 11:05 PM

Factory Warranty.

locutus49 · 27 July 2016, 11:23 PM

Try winding it fully.

Ronin78 · 28 July 2016, 12:32 AM

Quote:

Originally Posted by locutus49

Try winding it fully.

I did. I had thought maybe I hadn't. I was extra sure to get a full winding.

RW16610 · 28 July 2016, 08:05 AM

That's a shame but you'll have that thing working like it should in no time.

asadtiger · 29 July 2016, 11:10 PM

Afterall, no matter how reputable a company, devices can have defects...just hope the warranty repair is well done :)

Sent from my SM-N920S using Tapatalk

77T · 29 July 2016, 11:37 PM

The symptoms you mentioned could also be a bad job of setting the seconds hand at the factory. There could be something under that subdial, or a slight finishing anomaly on the underside of that tiny hand.

If you have a trusted watchmaker nearby have him tilt it and look with a loupe or microscope. I wouldn't open it due to possible voiding of the warranty. But he may be able to see if it is too closely set. Something like this pic displays - a visible gap should be under the seconds hand. And it may keep stopping at the same point in the hand's orbit.

ImageUploadedByTapatalk1469799430.869041.jpg

jssnow1 · 1 August 2016, 10:04 AM

Hi. I purchased a new Omega Speedmaster in Jan 2016. Had always wanted one, as my dad owned one when I was a child. After a few weeks, the watched stopped completely (I wind it every AM). I wound it, and all seemed fine until several weeks later, I was unable to depress the start/stop chrono button. It was just physically immobile. The AD sent it back to Omega. It was returned 1 month later and has been fine since. The AD said Omega diagnosed the watch problem was from being magnetized. Right....

vman · 1 August 2016, 03:11 PM

You can and should buy a demagnetizer :-) It is only $10 on eBay. Try and see if it works.

27 July 2016, 09:40 PM	#1
Ronin78 "TRF" Member Join Date: Jun 2016 Real Name: John Location: Florida Watch: Rolex Sub 14060 Posts: 167	New Omega Speedy lost 7 minutes of time. Stopped overnight.. This is terrible. My soon to be wife surprised me with a new Speedmaster Professional two weeks ago. I noticed that it lost nearly ten minutes of time the other night. I had the flu or something like it and chalked it up to not wearing it or winding it. Well Monday I wake up and set it then fully wind it and go to work. Yesterday morning I wind it and wear it. I noticed it was seven minutes slow. I had just set it to my cell phone Monday morning as a marker of comparison. This morning it was stopped completely. It kept perfect time yesterday until I went to sleep around 11:30 last evening. I woke up this morning and checked it. It has stopped at 3:55 AM. I moved it and it started running again. It sets and winds smooth as silk. I just don't understand it. I'm not sure what to do. She purchased it online from what appears to be a reputable company. I simply would like a new watch which I don't think is unreasonable. They've informed me that I can return it then they will service it but likely not replace it. Its only two weeks old and was not what I consider an inconsequential amount of money. They were adamant about whether it had been worn. Yes I informed them that it had. Who would purchase a wrist watch and then not wear it. I'm ready to just send it to Omega and know that it will be done right. I'm at a loss here.

29 July 2016, 11:37 PM	#9
77T 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Dec 2010 Real Name: PaulG Location: Georgia Posts: 41,765	New Omega Speedy lost 7 minutes of time. Stopped overnight.. The symptoms you mentioned could also be a bad job of setting the seconds hand at the factory. There could be something under that subdial, or a slight finishing anomaly on the underside of that tiny hand. If you have a trusted watchmaker nearby have him tilt it and look with a loupe or microscope. I wouldn't open it due to possible voiding of the warranty. But he may be able to see if it is too closely set. Something like this pic displays - a visible gap should be under the seconds hand. And it may keep stopping at the same point in the hand's orbit. ImageUploadedByTapatalk1469799430.869041.jpg __________________ Does anyone really know what time it is?

27 July 2016, 10:03 PM	#2
HOHO "TRF" Member Join Date: Jul 2010 Real Name: Dan Location: Toronto Watch: Deep Blue Posts: 260	Personally, If it's still under factory warranty, I'd send it Omega.

27 July 2016, 11:05 PM	#4
mdgrwl 2024 Pledge Member Join Date: Apr 2015 Location: US East Coast Watch: Dealer Posts: 15,264	Factory Warranty.

27 July 2016, 11:23 PM	#5
locutus49 Banned Join Date: May 2014 Real Name: John Location: La Jolla, CA Watch: Platona Posts: 12,194	Try winding it fully.

28 July 2016, 08:05 AM	#7
RW16610 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Apr 2008 Real Name: Rommel Location: Toronto Canada Watch: 116710LN Posts: 9,153	That's a shame but you'll have that thing working like it should in no time.

29 July 2016, 11:10 PM	#8
asadtiger "TRF" Member Join Date: May 2007 Real Name: Asad A. Awan Location: kabul, Afghanista Watch: Tissot PRX Posts: 2,698	Afterall, no matter how reputable a company, devices can have defects...just hope the warranty repair is well done :) Sent from my SM-N920S using Tapatalk

1 August 2016, 10:04 AM	#10
jssnow1 "TRF" Member Join Date: Jan 2013 Location: MD Posts: 5	Hi. I purchased a new Omega Speedmaster in Jan 2016. Had always wanted one, as my dad owned one when I was a child. After a few weeks, the watched stopped completely (I wind it every AM). I wound it, and all seemed fine until several weeks later, I was unable to depress the start/stop chrono button. It was just physically immobile. The AD sent it back to Omega. It was returned 1 month later and has been fine since. The AD said Omega diagnosed the watch problem was from being magnetized. Right....

1 August 2016, 03:11 PM	#11
vman "TRF" Member Join Date: Dec 2007 Real Name: Capt Swerve Location: North Carolina Watch: less TV Posts: 2,224	You can and should buy a demagnetizer :-) It is only $10 on eBay. Try and see if it works.

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