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stoner97 · 19 July 2011, 05:58 AM

My Explorer 2 has recently returned from Rolex UK after a service and is now on a Submariner bracelet and clasp.
Has this ever happened to anyone and what would I expect Rolex time frame turn around to have it returned to it's proper bracelet? Hopefully not the 16 weeks for the service!
Not happy as I was in the process of a part-ex with a Sea Dweller 16600.

youngr · 19 July 2011, 06:09 AM

Cant say i have every heard of this, but you will always get human error.

The Joker · 19 July 2011, 06:21 AM

Never heard of it happening, we've had some threads here where RSC discretly engrave the bracelet with serial/job? number to stop this happening.

Not much you can do, lets hope they can find your original one.

ptugolf · 19 July 2011, 06:25 AM

Quote:

Originally Posted by stoner97

..... is now on a Submariner bracelet and clasp.

Do you like the new Submariner bracelet and clasp?

Dr. Robert · 19 July 2011, 06:30 AM

I thought the RSC U.K. was supposed to be new & state of the art.......if they had Chris, "The GMT Master" working there this would never happen.

travellingbrit · 19 July 2011, 06:33 AM

Wow....that's a heck of a lapse of concentration. I would expect the response to be pretty swift, if they can't locate your bracelet, then I guess it's a new one.

stoner97 · 19 July 2011, 06:37 AM

I'd be happy with a new one, but the correct one. I'll let you all know what they say next week.

rolexsweep · 19 July 2011, 06:46 AM

That's funny! Sorry to laugh but how does that happen

herdinoh · 19 July 2011, 06:49 AM

Do you mean Submariner bracelet and clasp or SUBC's bracelet and clasp? I would like to have subc's bracelet and clasp. Anyway, I think this is a easy fix. Good luck.

Chris B · 19 July 2011, 06:49 AM

Hmm, so the job number clasp – back engraving system isn't infallible then

http://www.rolexforums.com/showthread.php?t=182207

Hope you get it sorted pronto, please let us know how it goes

mrbill2mrbill2 · 19 July 2011, 06:49 AM

Wow!

The Joker · 19 July 2011, 06:51 AM

Quote:

Originally Posted by Dr. Robert

I thought the RSC U.K. was supposed to be new & state of the art.......if they had Chris, "The GMT Master" working there this would never happen.

Rolex should clone Chris to work in their AD's and RSC. Clones are immensely superior to droids. They are more docile, totally obedient, and take any order without question.....
God gotta get out more and stop watching star wars

Chris B · 19 July 2011, 07:02 AM

Quote:

Originally Posted by Dr. Robert

I...if they had Chris, "The GMT Master" working there this would never happen.

Oh yes, he'd sort them out

Plus he could employ me as a junior car park attendant or something similar,.... (...imagining the staff discount...)

stoner97 · 19 July 2011, 07:02 AM

Here is an Explorer clasp

compare to Sub (not SubC)

Casey VP-26 · 19 July 2011, 07:03 AM

I would tell them your original bracelet, or a new replacement agreeable to you. Good Luck.

subtona · 19 July 2011, 07:36 AM

Quote:

Originally Posted by stoner97

My Explorer 2 has recently returned from Rolex UK after a service and is now on a Submariner bracelet and clasp.
Has this ever happened to anyone and what would I expect Rolex time frame turn around to have it returned to it's proper bracelet? Hopefully not the 16 weeks for the service!
Not happy as I was in the process of a part-ex with a Sea Dweller 16600.

did they return it on a new sub bracelet????

you can sell sub bracelet and buy new explorer bracelet.... probably make a couple of hundred on their mistake.

Chris B · 19 July 2011, 08:07 AM

Quote:

Originally Posted by subtona

did they return it on a new sub bracelet????

you can sell sub bracelet and buy new explorer bracelet.... probably make a couple of hundred on their mistake.

Seriously, two wrongs don't make a right,.. give RSC the chance to reunite the errant pieces to original owners

Ski Dweller · 19 July 2011, 08:29 AM

"Original" band returned - at least. Service cost for Rolex watches can exceed the cost of most watches. Makes me wonder what's INSIDE the watches when they are returned. I just got a Sea Dweller serviced, and I'm not opening that thing up.

zeppe19avr · 19 July 2011, 08:46 AM

Maybe the folks at RSC UK were busy watching the young royal couple`s visit to our great and vast and beautiful country !!!

Cheers from Canada

subtona · 19 July 2011, 08:57 AM

Quote:

Originally Posted by Chris B

Seriously, two wrongs don't make a right,.. give RSC the chance to reunite the errant pieces to original owners

yes very true.
but....
usually its RSC doing it on purpose to those dirty old red subs, DRSD, discolored tritium or nasty old matte dials or those faded to brown or patrizzi or...... well you get the idea....

in this case it would be a rare mistake in the customers favor that in the correction may actually add something positive to the watch (this is subjective of course).

stoner97 · 19 July 2011, 07:39 PM

Quote:

Originally Posted by subtona

yes very true.
but....
usually its RSC doing it on purpose to those dirty old red subs, DRSD, discolored tritium or nasty old matte dials or those faded to brown or patrizzi or...... well you get the idea....

in this case it would be a rare mistake in the customers favor that in the correction may actually add something positive to the watch (this is subjective of course).

I agree but I was in the process of part exchanging the Explorer with a SD with WatchFinder.co.uk who only agreed to pay £2000 for the Explorer since it was on the incorrect bracelet.

Tools · 20 July 2011, 01:25 AM

Quote:

Originally Posted by stoner97

I agree but I was in the process of part exchanging the Explorer with a SD with WatchFinder.co.uk who only agreed to pay £2000 for the Explorer since it was on the incorrect bracelet.

It's not really an "incorrect" bracelet as both the GMT and the Explorer II were available with the extension 93150 bracelets..

I can see your concern since you're trying to sell it.. However, only you know the condition of the original bracelet and if the 93150 is a new one, you're light years ahead of the game with the new bracelet..

rolio · 20 July 2011, 01:37 AM

Tell them to buy the watch from you, and that will compensate all.

bondtoys · 20 July 2011, 02:24 AM

I'd see the bright side of it:

They have only 2 options:

1. Give you your "old" bracelet - which will very likely not happen
2. Give you a brand new one.

Complain and see what they come up with. Cheers!

SALTY · 20 July 2011, 09:10 AM

It is interesting to see that the RSC is, in fact, fallible - despite their rigid and supposedly "infallible" policies!

mjm800 · 20 July 2011, 09:13 AM

Quote:

Originally Posted by Tools

I can see your concern since you're trying to sell it.. However, only you know the condition of the original bracelet and if the 93150 is a new one, you're light years ahead of the game with the new bracelet..

I agree I would take a new bracelet over a used maybe worn condition original bracelet any day of the week. I think you will find many buyers that will agree. Just be upfront about it and see what happens.

Onikage · 20 July 2011, 09:49 AM

The blind watchmaker?

Sherwooddavid · 20 July 2011, 09:52 AM

Very surprised this happened. Oh well there only human.

skywag · 20 July 2011, 01:47 PM

Just another reason to skip the unnecessary servicing. Wear them until they break. I have one 30 years old and still going strong.

sleddog · 20 July 2011, 02:07 PM

First time I've heard of something like this happening from any RSC.
Looking forward to the update!

19 July 2011, 05:58 AM	#1
stoner97 "TRF" Member Join Date: May 2009 Real Name: Chris Location: UK Watch: 1680 Posts: 36	Explorer 2 returned from Rolex service with wrong bracelet My Explorer 2 has recently returned from Rolex UK after a service and is now on a Submariner bracelet and clasp. Has this ever happened to anyone and what would I expect Rolex time frame turn around to have it returned to it's proper bracelet? Hopefully not the 16 weeks for the service! Not happy as I was in the process of a part-ex with a Sea Dweller 16600.

19 July 2011, 06:09 AM	#2
youngr "TRF" Member Join Date: Mar 2008 Real Name: Richard Location: England Watch: 16610 & 16710 Posts: 899	Cant say i have every heard of this, but you will always get human error. __________________ SS Submariner Date "V" SS GMT Master II Pepsi "D"

19 July 2011, 06:30 AM	#5
Dr. Robert 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Dec 2009 Real Name: Bob Location: U.S.A. Watch: 1655 Posts: 63,634	I thought the RSC U.K. was supposed to be new & state of the art.......if they had Chris, "The GMT Master" working there this would never happen. __________________ Founder & Card Carrying Member of the Global Association of Retro-Grouch-Curmudgeons

19 July 2011, 06:46 AM	#8
rolexsweep "TRF" Member Join Date: Jan 2011 Location: Australia Watch: RG DD40 Posts: 1,149	That's funny! Sorry to laugh but how does that happen __________________ "Did you get that at retail?"

19 July 2011, 06:49 AM	#11
mrbill2mrbill2 "TRF" Member Join Date: Nov 2010 Real Name: Mr. Bill Location: South Florida Watch: 16610 Posts: 6,148	Wow! __________________ Card Carrying Member of the Global Association of the Retro-Grouch-Curmudgeons - ID # 13

19 July 2011, 06:21 AM	#3
The Joker "TRF" Member Join Date: Sep 2010 Location: Gotham Posts: 9,641	Never heard of it happening, we've had some threads here where RSC discretly engrave the bracelet with serial/job? number to stop this happening. Not much you can do, lets hope they can find your original one.

19 July 2011, 06:33 AM	#6
travellingbrit "TRF" Member Join Date: Jun 2007 Real Name: Simon Location: England (Manc) Watch: Explorer 11, BF Posts: 268	Wow....that's a heck of a lapse of concentration. I would expect the response to be pretty swift, if they can't locate your bracelet, then I guess it's a new one.

19 July 2011, 06:37 AM	#7
stoner97 "TRF" Member Join Date: May 2009 Real Name: Chris Location: UK Watch: 1680 Posts: 36	I'd be happy with a new one, but the correct one. I'll let you all know what they say next week.

19 July 2011, 06:49 AM	#9
herdinoh "TRF" Member Join Date: Jun 2011 Real Name: Sean Location: US Oregon Watch: GMT2 C Posts: 130	Do you mean Submariner bracelet and clasp or SUBC's bracelet and clasp? I would like to have subc's bracelet and clasp. Anyway, I think this is a easy fix. Good luck.

19 July 2011, 06:49 AM	#10
Chris B "TRF" Member Join Date: Aug 2006 Location: Peterborough Posts: 9,631	Hmm, so the job number clasp – back engraving system isn't infallible then http://www.rolexforums.com/showthread.php?t=182207 Hope you get it sorted pronto, please let us know how it goes

19 July 2011, 07:02 AM	#14
stoner97 "TRF" Member Join Date: May 2009 Real Name: Chris Location: UK Watch: 1680 Posts: 36	Here is an Explorer clasp compare to Sub (not SubC)

19 July 2011, 07:03 AM	#15
Casey VP-26 "TRF" Member Join Date: Jun 2009 Location: America Posts: 2,711	I would tell them your original bracelet, or a new replacement agreeable to you. Good Luck.

19 July 2011, 08:29 AM	#18
Ski Dweller Banned Join Date: Jan 2010 Location: Aspen, CO Watch: Swatch KikiPicasso Posts: 266	"Original" band returned - at least. Service cost for Rolex watches can exceed the cost of most watches. Makes me wonder what's INSIDE the watches when they are returned. I just got a Sea Dweller serviced, and I'm not opening that thing up.

19 July 2011, 08:46 AM	#19
zeppe19avr Member Join Date: Oct 2006 Real Name: Robert Location: Ontario, Canada Watch: Sea-dweller Z ser. Posts: 67	Maybe the folks at RSC UK were busy watching the young royal couple`s visit to our great and vast and beautiful country !!! Cheers from Canada

20 July 2011, 01:37 AM	#23
rolio "TRF" Member Join Date: Sep 2007 Real Name: justRay Location: Back2California Watch: Birdies Posts: 1,921	Tell them to buy the watch from you, and that will compensate all. __________________ JJ "Tranquil? Just wait till I get started!! LOL! LOL!" --JJ Rolex~By way of an extraordinary life, and all the simple pleasures it has to offer~

20 July 2011, 02:24 AM	#24
bondtoys "TRF" Member Join Date: Mar 2009 Location: World Watch: 16750 Posts: 2,733	I'd see the bright side of it: They have only 2 options: 1. Give you your "old" bracelet - which will very likely not happen 2. Give you a brand new one. Complain and see what they come up with. Cheers!

20 July 2011, 09:10 AM	#25
SALTY "TRF" Member Join Date: Sep 2007 Location: USA Watch: Your Six Posts: 1,500	It is interesting to see that the RSC is, in fact, fallible - despite their rigid and supposedly "infallible" policies!

20 July 2011, 09:49 AM	#27
Onikage "TRF" Member Join Date: Feb 2011 Location: England Watch: 16710, 16628 Posts: 7,757	The blind watchmaker? __________________ GMT II 16710 TRADITIONAL ( D- Serial #) ROLEXFANBOY P-Club Member #4

20 July 2011, 09:52 AM	#28
Sherwooddavid "TRF" Member Join Date: Apr 2010 Real Name: Dave Location: Canada Watch: Submariner Posts: 2,080	Very surprised this happened. Oh well there only human.

20 July 2011, 01:47 PM	#29
skywag Banned Join Date: Sep 2009 Location: N47.9 W122.7 Watch: S/S "P" Daytona Posts: 216	Just another reason to skip the unnecessary servicing. Wear them until they break. I have one 30 years old and still going strong.

20 July 2011, 02:07 PM	#30
sleddog TRF Moderator & 2024 SUBMARINER Patron Join Date: Jul 2007 Real Name: Rob Location: Nearby. Posts: 24,927	First time I've heard of something like this happening from any RSC. Looking forward to the update! __________________ He who wears a Rolex is always on time, even when late!! TRF's "After Dark" Bar & Nightclub Patron-Founding Member..

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