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19 July 2011, 05:58 AM | #1 |
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Explorer 2 returned from Rolex service with wrong bracelet
My Explorer 2 has recently returned from Rolex UK after a service and is now on a Submariner bracelet and clasp.
Has this ever happened to anyone and what would I expect Rolex time frame turn around to have it returned to it's proper bracelet? Hopefully not the 16 weeks for the service! Not happy as I was in the process of a part-ex with a Sea Dweller 16600. |
19 July 2011, 06:09 AM | #2 |
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Cant say i have every heard of this, but you will always get human error.
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19 July 2011, 06:21 AM | #3 |
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Never heard of it happening, we've had some threads here where RSC discretly engrave the bracelet with serial/job? number to stop this happening.
Not much you can do, lets hope they can find your original one. |
19 July 2011, 06:25 AM | #4 |
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19 July 2011, 06:30 AM | #5 |
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I thought the RSC U.K. was supposed to be new & state of the art.......if they had Chris, "The GMT Master" working there this would never happen.
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19 July 2011, 06:33 AM | #6 |
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Wow....that's a heck of a lapse of concentration. I would expect the response to be pretty swift, if they can't locate your bracelet, then I guess it's a new one.
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19 July 2011, 06:37 AM | #7 |
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I'd be happy with a new one, but the correct one. I'll let you all know what they say next week.
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19 July 2011, 06:46 AM | #8 |
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That's funny! Sorry to laugh but how does that happen
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19 July 2011, 06:49 AM | #9 |
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Do you mean Submariner bracelet and clasp or SUBC's bracelet and clasp? I would like to have subc's bracelet and clasp. Anyway, I think this is a easy fix. Good luck.
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19 July 2011, 06:49 AM | #10 |
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Hmm, so the job number clasp – back engraving system isn't infallible then
http://www.rolexforums.com/showthread.php?t=182207 Hope you get it sorted pronto, please let us know how it goes |
19 July 2011, 06:49 AM | #11 |
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Wow!
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19 July 2011, 06:51 AM | #12 | |
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Quote:
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19 July 2011, 07:02 AM | #13 |
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19 July 2011, 07:02 AM | #14 |
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Here is an Explorer clasp
compare to Sub (not SubC) |
19 July 2011, 07:03 AM | #15 |
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I would tell them your original bracelet, or a new replacement agreeable to you. Good Luck.
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19 July 2011, 07:36 AM | #16 | |
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Quote:
you can sell sub bracelet and buy new explorer bracelet.... probably make a couple of hundred on their mistake.
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19 July 2011, 08:07 AM | #17 | |
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Seriously, two wrongs don't make a right,.. give RSC the chance to reunite the errant pieces to original owners |
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19 July 2011, 08:29 AM | #18 |
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"Original" band returned - at least. Service cost for Rolex watches can exceed the cost of most watches. Makes me wonder what's INSIDE the watches when they are returned. I just got a Sea Dweller serviced, and I'm not opening that thing up.
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19 July 2011, 08:46 AM | #19 |
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Maybe the folks at RSC UK were busy watching the young royal couple`s visit to our great and vast and beautiful country !!!
Cheers from Canada |
19 July 2011, 08:57 AM | #20 | |
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Quote:
but.... usually its RSC doing it on purpose to those dirty old red subs, DRSD, discolored tritium or nasty old matte dials or those faded to brown or patrizzi or...... well you get the idea.... in this case it would be a rare mistake in the customers favor that in the correction may actually add something positive to the watch (this is subjective of course).
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19 July 2011, 07:39 PM | #21 | |
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Quote:
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20 July 2011, 01:25 AM | #22 | |
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Quote:
I can see your concern since you're trying to sell it.. However, only you know the condition of the original bracelet and if the 93150 is a new one, you're light years ahead of the game with the new bracelet..
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20 July 2011, 01:37 AM | #23 |
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Tell them to buy the watch from you, and that will compensate all.
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20 July 2011, 02:24 AM | #24 |
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I'd see the bright side of it:
They have only 2 options: 1. Give you your "old" bracelet - which will very likely not happen 2. Give you a brand new one. Complain and see what they come up with. Cheers! |
20 July 2011, 09:10 AM | #25 |
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It is interesting to see that the RSC is, in fact, fallible - despite their rigid and supposedly "infallible" policies!
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20 July 2011, 09:13 AM | #26 |
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I agree I would take a new bracelet over a used maybe worn condition original bracelet any day of the week. I think you will find many buyers that will agree. Just be upfront about it and see what happens.
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20 July 2011, 09:49 AM | #27 |
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The blind watchmaker?
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20 July 2011, 09:52 AM | #28 |
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Very surprised this happened. Oh well there only human.
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20 July 2011, 01:47 PM | #29 |
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Just another reason to skip the unnecessary servicing. Wear them until they break. I have one 30 years old and still going strong.
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20 July 2011, 02:07 PM | #30 |
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First time I've heard of something like this happening from any RSC.
Looking forward to the update!
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