Do not buy from joma shop! Unfair return policy!

[KatGirl]

I recently purchased a brand new Baltic Tricompax chronograph for $1800.00. It was a mechanical wind up movement. Unfortunately, it arrived with a broken mainspring. I returned it the very next day for a refund. They refunded me the price minus a $300.00 restocking fee! She tried to justify the fee by saying I had removed links, then replaced them, and they could see minor tool marks in the screw heads, which could be true, but that shouldn’t cost $300.00 to sort out. They said it was their policy. I said, but the watch arrived defective. Unfortunately, I sized it before trying to set the time. Nothing I said mattered. The disappointing part, besides the unfair charge, was that I really liked the watch, so will probably reorder it, from Baltic directly. I have been a loyal Joma Shop customer for years. Ironically, when you are waiting on hold, they play a recording about their wonderful unparalleled customer service. They also mentioned that they repaired the watch by demagnetizing it. I explained to the supervisor that demagnefication would not fix a broken main spring, but she did not understand what I was talking about. I tried to say the next buyer would also receive a defective watch, but she insisted that it was running, which we know is possible with a broken main spring. So, not only do they have poor customer service, they also have a subpar service department. I think they are under the mistaken impression that the movement is an automatic, rather than a hand wind movement. I tried to explain the difference to her, but she said her repairmen were experts. I think not. So, I wanted to warn everyone here about their unfair return policy, and subpar service department. Thanks for listening.

Kat


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[enjoythemusic]

First, i'd like to say you are soooooooo much better than Joma.

Next time check trf

[kunlun]

Jomashop has always been a garbage fire.

[RW16610]

Sorry to hear this, Kat. I would never purchase from them, and after what they've done here I'm certain you'll never do so again. Hopefully you're somehow able to get a discount on the direct from manufacturer purchase to make up for this.

[bonovox]

Good information to know. I haven't bought from them personally, but there are a lot of negative stories about them and their policies online. It's posts like these that remind me to resist. Sorry this happened to you.

[Easy E]

First, JS is a dumpster fire, so you are not wrong there. If you have bought from them before you just rolled out the odds of this inevitable conclusion. However, if you took links out that does change the circumstances a touch. I purchased a watch for my wife a couple of years ago from a well known multi brand jeweler in Atlanta. They told me I had 30 days to return for full refund if she was unhappy with it (it was a gift), but they were super clear, said it twice, the moment I put a screwdriver to the bracelet I own it.

[Autococker07]

Gosh, thanks for the heads up Kat, and really sorry to hear you had to go through that..... can your CC company help?

[Maxy]

I think the policy is pretty clear. You need to try to watch and see if it's keeping time or no issues before sizing. If there are marks done by a customer and it becomes used, they can't sell it as new again to next customer. I have bought multiple watches, kept them for 2-3 weeks and returned them on good conditions and never got charged. If it's bracelet, I don't usually size unless I'm keeping it and if it's rubber strap, it doesn't matter. Anyways, I don't think we can fault the business for trying to follow some policies. Not everyone is as good as our OP. Others will misuse it even though you didn't.

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[KatGirl]

Originally Posted by Maxy

I think the policy is pretty clear. You need to try to watch and see if it's keeping time or no issues before sizing. If there are marks done by a customer and it becomes used, they can't sell it as new again to next customer. I have bought multiple watches, kept them for 2-3 weeks and returned them on good conditions and never got charged. If it's bracelet, I don't usually size unless I'm keeping it and if it's rubber strap, it doesn't matter. Anyways, I don't think we can fault the business for trying to follow some policies. Not everyone is as good as our OP. Others will misuse it even though you didn't.

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I agree that I should not have not sized it, before making sure it was in good working order. I assumed, being brand new, it would work properly. However, to charge me a restocking fee of 15%, when they shipped it to me with a broken mainspring is hardly fair. Live and learn, I guess. I think I’ll stick with ADs for all brands, from now on. Their customer service people were condescending, as well. Just an awful company.

Kat


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[APhound]

I think that’s total bs and I’d be really upset.
But I think you should move on- you prob don’t need the watch. Save up for something more meaningful/ will have future value.


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[sakolander]

I have used Jomashop for less expensive watches….ie Tissot….
You DO TAKE A RISK!!!
They have great discounts, but without a manufacturer warranty, if there is a problem with the watch, you are generally screwed!
Would not trust their repair shop!
MOST watches will be fine, but you are never certain….
I have not had any problems with their watches….brand new and with original box and papers….just no warranty card of course…

[THC]

This should be in the Watch Out section, no?

[1William]

I am sorry this happened. I have bought from JOMA Shop in the past and had a mixed bag of results. Nothing this significant though. I now only pay with PayPal, even if the seller charges me more for the service. I have several times had issues and PayPal has always sided with me and refunded the money. I know it is a little late for this transaction but something to consider in the future.

[omar10213245]

That's a bummer, sorry that happened to you, Kat. I have the same watch, bought last year directly from Baltic, its absolutely beautiful.

[MRBolton]

I have to imagine Baltic would've sold some new bracelet screws for about $20 max. That's insane. Thanks for sharing.

[brandrea]

Sorry to hear this Kat