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Blicky41 · 31 March 2019, 10:22 AM

I just got my watch recently serviced. It was running fast and had to go in for an adjustment. To my surprise, the hands and crown got replaced. The original parts were sent back to me.

Is this typical for Omega to do? What's their thinking for sending back the original parts and why replace.

I'm not sure what purpose the spare parts will serve me. My understanding is that the hands are white gold. 20190330_201837.jpeg

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MILGAUSS88 · 31 March 2019, 12:51 PM

There has a been a move towards keeping watches all original.
This way the owner of the watch can have the original parts and cannot blame the repair department for removing any parts.
And the used parts do have some value. If they are not paying you for the old parts they should return them.

AEC · 31 March 2019, 03:33 PM

My guess is Omega were being thorough in choosing to replace those parts. Perhaps the hands were tarnished or had a little bit of play in the way they fit.

How’s the watch performing now?

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Blicky41 · 31 March 2019, 11:13 PM

It's running within spec. So all good :)

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Blicky41 · 31 March 2019, 11:14 PM

Quote:

Originally Posted by MILGAUSS88

There has a been a move towards keeping watches all original.
This way the owner of the watch can have the original parts and cannot blame the repair department for removing any parts.
And the used parts do have some value. If they are not paying you for the old parts they should return them.

Thanks for the advise.

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TK-710 · 1 April 2019, 01:04 AM

By returning the old parts it could be their way of proving they did the work they charged you for.

DCheeta · 1 April 2019, 02:19 AM

I had my AquaTerra 2500 serviced by Omega about 8 years ago and they did the same thing. I think it’s cool of them to do that, after all they are your parts, not theirs.

Blicky41 · 1 April 2019, 09:48 AM

Yeah, I definitely agree. Was pretty shocked to get the original parts back (knowing they are gold).

I wonder how far this rule goes for Omega. What if it's an expensive part like a gold rotor or a gold case issue.. would they return the original PM part that experience?

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31 March 2019, 10:22 AM	#1
Blicky41 "TRF" Member Join Date: Jun 2018 Location: NA Posts: 125	Omega Aquaterra Service - Original Parts returned I just got my watch recently serviced. It was running fast and had to go in for an adjustment. To my surprise, the hands and crown got replaced. The original parts were sent back to me. Is this typical for Omega to do? What's their thinking for sending back the original parts and why replace. I'm not sure what purpose the spare parts will serve me. My understanding is that the hands are white gold. 20190330_201837.jpeg Sent from my SAMSUNG-SM-G891A using Tapatalk

31 March 2019, 12:51 PM	#2
MILGAUSS88 "TRF" Member Join Date: Jun 2014 Location: mississippi river Posts: 3,037	There has a been a move towards keeping watches all original. This way the owner of the watch can have the original parts and cannot blame the repair department for removing any parts. And the used parts do have some value. If they are not paying you for the old parts they should return them.

31 March 2019, 03:33 PM	#3
AEC 2024 Pledge Member Join Date: Feb 2009 Real Name: Tony Location: Orchard Park, NY Watch: Idiot Savant Posts: 3,331	My guess is Omega were being thorough in choosing to replace those parts. Perhaps the hands were tarnished or had a little bit of play in the way they fit. How’s the watch performing now? Sent from my iPhone using Tapatalk

31 March 2019, 11:13 PM	#4
Blicky41 "TRF" Member Join Date: Jun 2018 Location: NA Posts: 125	It's running within spec. So all good :) Sent from my SAMSUNG-SM-G891A using Tapatalk

1 April 2019, 01:04 AM	#6
TK-710 2024 Pledge Member Join Date: Dec 2013 Location: Upstate Watch: 116600 Posts: 2,154	By returning the old parts it could be their way of proving they did the work they charged you for.

1 April 2019, 02:19 AM	#7
DCheeta "TRF" Member Join Date: Jun 2013 Real Name: Dave Location: NYC Posts: 7,181	I had my AquaTerra 2500 serviced by Omega about 8 years ago and they did the same thing. I think it’s cool of them to do that, after all they are your parts, not theirs.

1 April 2019, 09:48 AM	#8
Blicky41 "TRF" Member Join Date: Jun 2018 Location: NA Posts: 125	Yeah, I definitely agree. Was pretty shocked to get the original parts back (knowing they are gold). I wonder how far this rule goes for Omega. What if it's an expensive part like a gold rotor or a gold case issue.. would they return the original PM part that experience? Sent from my SAMSUNG-SM-G891A using Tapatalk

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