![]() |
ROLEXROLEXROLEXROLEXROLEXROLEX
ROLEXROLEXROLEXROLEXROLEXROLEX
![]() |
#1 |
TRF Moderator & 2024 SUBMARINER Patron
Join Date: May 2007
Real Name: Larry
Location: Mojave Desert
Watch: GMT's
Posts: 43,347
|
Omega Service Centers USA
Here is a list of Omega Service Centers..
East SG Customer Service 1817 William Penn Way, Lancaster, PA 17601 Phone: 800.456.5354 Fax: 717.399.2211 Repairs: Extension 3018 Email: sgcs@desupernet.net Parts: Extension 3037 Swiss Watch Repair Center 60 East 42nd Street, Suite 2328 New York NY 10165 Phone: 212.949.6522 Fax: 212.949.6522 Omega Service Agency 1010 Jefferson Building, 1015 Chestnut St. Philadelphia, PA 19107 Phone: 215.625.0220 Fax: 215.922.7685 Midwest: United Authorized Service Center Village Plaza, 1st Floor, 23400 Michigan Ave. Dearborn, MI 48124 Phone: 313.561.7700 Fax: 313.561.4649 Swiss Service Center17 1/2 Calendar Court, La Grange, IL 60525 Phone: 708.482.0610 Fax: 708.482.1084 West: Omega Service Agency 210 Post Street, Room 802, San Francisco, CA 94108 Phone: 415.433.2874 Fax: 415.433.2874 Walter Gooden, Inc. 2050 Bundy Drive, Suite 290, Los Angeles, CA 90025 Phone: 310.820.5952 Fax: 310.820.3594 Northwest: Nesbit's Service 1425 4th Avenue, Suite 626, Seattle, WA 98101 Phone: 206.623.1211 Fax: 206.623.1710 South: Swiss Time Service Center 1101 S. Rogers Circle, Suite 8 Boca Raton, FL 33487 Phone: 561.241.7222 Fax: 561.995.6839 Time Tech 13140 Colt Road, Suite 519, Dallas Texas 75240 Phone: 972.644.1774 Fax: 972.644.1775 .................................................. ........................... Chuck Maddox Omega Site: http://chronomaddox.com/cm3articles.html
__________________
(Chill ... It's just a watch Forum.....) NAWCC Member |
![]() |
![]() |
![]() |
#2 |
"TRF" Member
Join Date: Jul 2007
Real Name: Gary
Location: GMT-6
Watch: GMT
Posts: 3,350
|
Anyone have opinions as to which center they recommend?
__________________
Omega Seamaster 300M GMT Noire Omega Seamaster Aqua Terra 8500 Benson 1937 Sterling Silver Hunter |
![]() |
![]() |
![]() |
#3 |
"TRF" Member
Join Date: Aug 2006
Real Name: Vernon
Location: C-a-n-a-d-a
Watch: 16600
Posts: 5,641
|
What about Canadian service centers?
Toronto, ON: The Swatch Group Canada Ltd. 555 Richmond Street West Suite 1105 M5V 3B1 Toronto T. ++1 416 703 16 67 Toll free: 866 903 9015 F. ++1 416 703 25 97 Vancouver, BC: Time & Gold Ltd. 565 West Georgia Street V6B 1Z5 Vancouver T. ++1 604 682 44 87 F. ++1 604 682-49 61 Burnaby, BC: Timeco Ltd. 4459 Canada Way V5G 1J3 Burnaby T. ++1 604 435 63 83 F. ++1 604 435 62 29 Montreal, PQ: Helvetia Ltd. 1100 La Gauchetiere W. Suite 267, Box 105 H3B 2S2 Montreal T. ++1 514 861 29 85 F. ++1 514 861 75 08 Chuck Maddox site on Omega watches: http://chronomaddox.com/cm3articles.html
__________________
I'm just a cook... |
![]() |
![]() |
![]() |
#4 |
"TRF" Member
Join Date: May 2005
Real Name: Arturo
Location: Pacific Northwest
Watch: Black GMT ll
Posts: 1,271
|
Thanks that is great help. I have spent too much time with my Rollies, and 6 years have passed on my Omega SMP Midsize, and I think I probably need to send it in. My Rolex AD has with him a certified Rolex jeweller, and he says he can service my watch. What is the concensus on the work done by the service centers, and the price of such standard service? Just curious.
|
![]() |
![]() |
![]() |
#5 |
"TRF" Member
Join Date: Dec 2007
Real Name: David
Location: USA
Watch: your step!
Posts: 7,882
|
My experience at Swiss Service Center in IL was very positive. I made a thread about it on the Omega Forum section in TRF.
__________________
Rolex. The Rolex of watches. 16570 Expy2 Noir, 116710 GMT Master II, 2552.80 SMP |
![]() |
![]() |
![]() |
#6 |
"TRF" Member
Join Date: Oct 2008
Location: Maryland
Posts: 24
|
I've had direct positive experience with O.S.A. in Philadelphia, and would not hesitate to recommend them over Omega, Secaucus. No first hand experience, but there is a sentiment that Swatch Group Customer Service is a contradiction in terms and would be a last resort.
BradleyB |
![]() |
![]() |
![]() |
#7 |
"TRF" Member
Join Date: Sep 2009
Real Name: John
Location: arkansas
Watch: 114060, IWC
Posts: 562
|
Thanks
Great info - thanks
|
![]() |
![]() |
![]() |
#8 |
"TRF" Member
Join Date: Dec 2007
Real Name: John
Location: Washington
Watch: 16710, 16610, DJ
Posts: 7,329
|
Has anyone had dealings with Nesbit's in Seattle? My SMP is due for service.
|
![]() |
![]() |
![]() |
#9 |
"TRF" Member
Join Date: May 2009
Real Name: Mike
Location: Nashville, TN
Watch: 116520
Posts: 127
|
My wife sat next to the US Marketing Manager for Omega on a flight several months ago and she recommended the NY service center.
BTW, she (the manager) was wearing a 45.5 Planet Ocean on an orange deployant. |
![]() |
![]() |
![]() |
#10 |
"TRF" Member
Join Date: Dec 2009
Location: Washington
Posts: 40
|
|
![]() |
![]() |
![]() |
#11 |
"TRF" Member
Join Date: Feb 2009
Location: USA
Watch: Rolex Explorer I
Posts: 10,278
|
Omega Boutique in NYC is wonderful.
|
![]() |
![]() |
![]() |
#12 |
Banned
Join Date: Feb 2010
Real Name: Chuck
Location: Florida
Watch: Hulk, DJ, Bluesy
Posts: 1,890
|
The Secacus one is pretty slow....
|
![]() |
![]() |
![]() |
#13 |
"TRF" Member
Join Date: Mar 2010
Real Name: Lane Monson
Location: Utah, USA
Watch: Omega Deville LE
Posts: 3
|
Thanks for the great info on service centers. I have two questions: How often should I send in my DeVille for cleaning if I wear it to the office every week day? Also, how do you recommend I clean/polish my watch in the safest manner? I'd prefer to do that on my own. Thank you again!
|
![]() |
![]() |
![]() |
#14 |
"TRF" Member
Join Date: Nov 2010
Real Name: Rob
Location: Hurst, Texas
Watch: 16753, 16600,
Posts: 42
|
![]()
My experience with Kevin at Time TEch was 100% positive... he serviced my "pie pan" Constellation and I have been very pleased.
![]() Rob |
![]() |
![]() |
![]() |
#15 |
"TRF" Member
Join Date: May 2010
Location: San Jose
Posts: 5
|
Does anyone know if the SF service center still active? I haven't been able to find a lot of info on Omega's site. Closest is LA.
Thanks! |
![]() |
![]() |
![]() |
#16 |
"TRF" Member
Join Date: Jul 2010
Location: PNW
Watch: DS,BLNR,SubLV,DJ2
Posts: 8,123
|
![]() |
![]() |
![]() |
![]() |
#17 |
"TRF" Member
Join Date: Dec 2011
Real Name: Michael
Location: Brooklyn,NY
Watch: Rolex GMT II 16710
Posts: 850
|
there is a service center on 5th ave upstairs in the omega store.
|
![]() |
![]() |
![]() |
#18 |
Banned
Join Date: Apr 2010
Real Name: Ron
Location: Laguna Niguel, Ca
Watch: Rolex 116613LN
Posts: 1,724
|
|
![]() |
![]() |
![]() |
#19 |
Banned
Join Date: Apr 2010
Real Name: Ron
Location: Laguna Niguel, Ca
Watch: Rolex 116613LN
Posts: 1,724
|
Stay away from Secacus.
|
![]() |
![]() |
![]() |
#20 |
"TRF" Member
Join Date: Dec 2007
Real Name: David
Location: USA
Watch: your step!
Posts: 7,882
|
My mainspring broke after 3 years and less than 6 months of actual use (running of the watch). I called Swiss Service and they said they do NOT replace the mainspring unless broken or visibly damaged. The watchmaker that now has my watch says that she replaces the mainspring with each service because reused mainsprings often break. I'm rescinding my positive opinion about Swiss Service Center.
__________________
Rolex. The Rolex of watches. 16570 Expy2 Noir, 116710 GMT Master II, 2552.80 SMP |
![]() |
![]() |
![]() |
#21 |
2024 Pledge Member
Join Date: Jan 2012
Real Name: Alfred
Location: DC Metro
Watch: None
Posts: 29,368
|
I heard it costs the same to service a Rolex and an Omega. Is there some truth to that? Rolex charges $600. How much did you guys paid for your Omega Services?
__________________
NEED PC HELP? ASK HERE! Watches: Patek 5205G | Patek 5167A | 16613 Serti | 116718 Green | 216570 Black | 16700 Pepsi Wish list: Patek 5726/1 | AP RG Ceramic | Patek 5712 | Patek 5130 |
![]() |
![]() |
![]() |
#22 |
2024 Pledge Member
Join Date: Jul 2011
Real Name: Marc
Location: USA
Watch: GO Sport Evo
Posts: 672
|
Although I have no direct experience, I have heard from other watch friends that the service center in IL is not good. Based on these reports, I have no plans to ever send either of my Omegas to them should they need service.
-Marc |
![]() |
![]() |
![]() |
#23 |
"TRF" Member
Join Date: May 2007
Location: San Diego
Posts: 41
|
It seems like all of the locations posted on the OP are no longer in service. Granted the OP was from 2008. Omega's website list two Omega Boutiques as service centers. One in New York and one in Seattle. It also lists two OMEGA Repair Centers. One in New Jersey and one in Florida. Lastly, it lists a location in CA known as The SWATCH Group US Inc.
Anybody recently send their OMEGA to any of these locations? I have an OMEGA that I'm thinking about sending in for some routine service.
__________________
TAG Heuer Kirium Rolex GMT-Master II (F Series, Red/Black Bezel) Rolex Daytona (Z Series, Black Dial) Omega Speedmaster Michael Schumacher 2008 G-Shock GMWB5000D-1 |
![]() |
![]() |
![]() |
#24 |
"TRF" Member
Join Date: Aug 2011
Real Name: George
Location: New York
Watch: Speedmaster, Rolex
Posts: 3,082
|
Omega has pulled all repairs back in-house so those listed above USED TO BE authorized but no longer are
The boutique in NYC do all repairs in house now. The Jersey location received too many complaints regarding quality so if you're in the NY area drop by the boutique. As for the Seattle location I haven't stopped by the boutique there but will do so end of this month / early July as I'm going home to visit family so I can ask them if they repair in house. The routine service I would go with a trusted local watchmaker as it would save you some $$$ but then again if you want the fancy repair work and warranty go with the repair center. |
![]() |
![]() |
![]() |
#25 |
Member
Join Date: May 2012
Real Name: Matthew
Location: Seattle
Watch: Chronomat 44
Posts: 137
|
The Seattle SC is where all Boutique repairs go, it's a dedicated facility just for them to increase turnaround time on Boutique repairs. Other AD repairs go to either LA, Florida, or NJ, which are SWATCHGroup repair centers.
Seattle is a dedicated OMEGA only facility. You can drop repairs off right in the Service Center. |
![]() |
![]() |
![]() |
#26 |
"TRF" Member
Join Date: Nov 2011
Real Name: Ron
Location: Colorado
Watch: Omega Mk IV
Posts: 47
|
I have a MK IV that needs service, a new crystal, new crown and refinishing. Anyone know if one Omega location better for old watches than another? I asked this question to an Omega rep via email and I have yet to get a reply.
|
![]() |
![]() |
![]() |
#27 |
"TRF" Member
Join Date: Nov 2011
Real Name: Ron
Location: Colorado
Watch: Omega Mk IV
Posts: 47
|
Follow up: Omega got back to me and said to send my MK IV to the New Jersey repair center. I'll post how the experience went and before and after photos when it is done.
|
![]() |
![]() |
![]() |
#28 |
Member
Join Date: May 2012
Real Name: Matthew
Location: Seattle
Watch: Chronomat 44
Posts: 137
|
As a rule, vintage pieces would go to the main SGUS facility in Secaucus, and from their if the piece is still too old it'll get sent to Bienne/Biel (which requires a $75 shipping charge that will get rolled into your bill if you approve to send it for an estimate).
|
![]() |
![]() |
![]() |
#29 |
"TRF" Member
Join Date: Aug 2011
Real Name: George
Location: New York
Watch: Speedmaster, Rolex
Posts: 3,082
|
My vintage Omega Moonphase cal 715 is going to Bienne this week and I was told that there is 75 dollar for estimate but it will be waived if I choose to go ahead with the estimate.....which is now looking at around a grand.... Older pieces I believe are usually sent to Bienne. Gluck all on their services
|
![]() |
![]() |
![]() |
#30 |
"TRF" Member
Join Date: Nov 2011
Real Name: Ron
Location: Colorado
Watch: Omega Mk IV
Posts: 47
|
My MK IV was delivered to Secaucus NJ facility yesterday. I already miss wearing it. I can’t wait to see it in its original state and on my wrist. The crown is from a different model and it obviously need some other work. It does keep time very well. In fact, as well or better than any of my other watches (less my Casio G Shock).
|
![]() |
![]() |
![]() |
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
|
|
*Banners
Of The Month*
This space is provided to horological resources.