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Baco Noir · 14 July 2018, 05:23 AM

We've all read about some of the horror stories for service centers, right? Heck, I've even written one myself for Blancpain. Well, here's one that went right...

Decided to send in the PAM00422 to the Dallas Service Center before selling - the timekeeping was inconsistent and there were a few minor scratches. I usually don't worry about scratches for my personal watches, but buyers can be OCD or what I see as a "hairline" scratch, some less than honest buyers will claim it's a gouge to try to get a discount after they receive the watch.

May 20 – inquired online about service costs.

May 21 – Email says full service starts at $510

Took some time to decide if I was really serious about selling it and what the selling prices were.

June 13 – sent message asking for instructions on how to send it in for service.

June 13 – received mailing instructions, packaged watch and took it to FedEx

June 14 – watch delivered to Ft Worth Service Center. Mailing instructions said 5-7 business days for an estimate to be emailed.

June 23 – letter received with service estimate. $580 service, $100 for optional polish, and $25 return shipping. 4 weeks estimated service timeframe.

June 24 – signed estimate / authorization form and e-mailed it back to OP. Had a few minor hairlines around the lugs and on the bezel so since I was probably going to sell it, I decided to go for that option.

July 12 – received e-mail saying service was complete, providing tracking number and that the watch will arrive 7/13 (3 weeks for service)

July 13 – arrived via FedEx 2-day; came packaged in a sealed plastic bag with a foam insert in the strap, with a Panerai travel case included separately. Polish looks perfect – no case scratches like I’ve read in the horror stories online. Gave it a full wind and will time it for several days before I put it up for sale.

dnpina · 14 July 2018, 07:38 AM

Glad to hear it was a positive experience so far. Watch looks great.

Sent from my Pixel 2 using Tapatalk

itsjknight · 14 July 2018, 08:09 AM

Wow looks great!

Dan2010 · 14 July 2018, 08:56 AM

Noooooooo, you can't post a positive Panerai experience! That would totally go against the current trend of bashing EVERYTHING Panerai does.......LOL.

Glad it went well! Long live Panerai!

Baco Noir · 14 July 2018, 09:22 AM

Quote:

Originally Posted by Dan2010

Noooooooo, you can't post a positive Panerai experience! That would totally go against the current trend of bashing EVERYTHING Panerai does.......LOL.

Glad it went well! Long live Panerai!

And this thread won't have 10% of the replies that a bashing thread does either!

mfer · 14 July 2018, 10:31 AM

How are the condition of the hands. They look scratched. Maybe just pics. They ruined both sets of my hands.

Baco Noir · 14 July 2018, 11:10 AM

Quote:

Originally Posted by mfer

How are the condition of the hands. They look scratched. Maybe just pics. They ruined both sets of my hands.

Just the pics. They are fine. They now replace them at service standard.

nick c · 14 July 2018, 01:24 PM

Great news, looks great 👍

fullcourt · 14 July 2018, 03:00 PM

Quote:

Originally Posted by Dan2010

Noooooooo, you can't post a positive Panerai experience! That would totally go against the current trend of bashing EVERYTHING Panerai does.......LOL.

Glad it went well! Long live Panerai!

wait, that’s not possible. LoL

all of my interactions with them have been excellent

enjoy

Swiss Mad! · 14 July 2018, 04:45 PM

watch looks great!

shame your thinking of selling as it now looks new again

1William · 14 July 2018, 09:03 PM

Looks great and glad to hear a good report.

Ravager135 · 14 July 2018, 10:55 PM

I had a Luminor Submersible go off to them after it was pretty severely magnetized. They were outstanding. I dealt with them via an AD but I have nothing but positive things to say as well. The Dallas service center also sourced me a presumably discontinued OEM strap as well.

Baco Noir · 15 July 2018, 12:01 AM

Quote:

Originally Posted by Swiss Mad!

watch looks great!

shame your thinking of selling as it now looks new again

Thanks, and having it look new and come with a Panerai warranty was part of the point of service before selling.

Baco Noir · 15 July 2018, 12:01 AM

Quote:

Originally Posted by Ravager135

I had a Luminor Submersible go off to them after it was pretty severely magnetized. They were outstanding. I dealt with them via an AD but I have nothing but positive things to say as well. The Dallas service center also sourced me a presumably discontinued OEM strap as well.

Nice that they went the extra mile with the strap.

thsiao · 15 July 2018, 12:42 AM

It’s always a hit or miss when servicing watches... I’ve serviced two with Panerai and one was done right while the other one I had to send back.

brandrea · 15 July 2018, 01:34 AM

Great to hear positive experiences

The OG Beef · 15 July 2018, 02:34 AM

Dallas has been nothing but outstanding for me.

Sent from my iPhone using Tapatalk

Baco Noir · 15 July 2018, 07:06 AM

Quote:

Originally Posted by The OG Beef

Dallas has been nothing but outstanding for me.

Sent from my iPhone using Tapatalk

Great to hear. Most often on the forums, all we hear are the gripes.

Checked the timing after 24 hrs and it’s +4 sec. Best it’s run since I bought it.

Baco Noir · 16 July 2018, 05:37 AM

Down to +3 after 48 hrs.

14 July 2018, 05:23 AM	#1
Baco Noir "TRF" Member Join Date: Dec 2007 Real Name: Roger Location: Colorado Watch: this ya'll Posts: 4,946	Panerai Service experience We've all read about some of the horror stories for service centers, right? Heck, I've even written one myself for Blancpain. Well, here's one that went right... Decided to send in the PAM00422 to the Dallas Service Center before selling - the timekeeping was inconsistent and there were a few minor scratches. I usually don't worry about scratches for my personal watches, but buyers can be OCD or what I see as a "hairline" scratch, some less than honest buyers will claim it's a gouge to try to get a discount after they receive the watch. May 20 – inquired online about service costs. May 21 – Email says full service starts at $510 Took some time to decide if I was really serious about selling it and what the selling prices were. June 13 – sent message asking for instructions on how to send it in for service. June 13 – received mailing instructions, packaged watch and took it to FedEx June 14 – watch delivered to Ft Worth Service Center. Mailing instructions said 5-7 business days for an estimate to be emailed. June 23 – letter received with service estimate. $580 service, $100 for optional polish, and $25 return shipping. 4 weeks estimated service timeframe. June 24 – signed estimate / authorization form and e-mailed it back to OP. Had a few minor hairlines around the lugs and on the bezel so since I was probably going to sell it, I decided to go for that option. July 12 – received e-mail saying service was complete, providing tracking number and that the watch will arrive 7/13 (3 weeks for service) July 13 – arrived via FedEx 2-day; came packaged in a sealed plastic bag with a foam insert in the strap, with a Panerai travel case included separately. Polish looks perfect – no case scratches like I’ve read in the horror stories online. Gave it a full wind and will time it for several days before I put it up for sale. __________________ Current Collection: Rolex 126619LB, 116710BLNR, and 216570 polar Explorer II; Omega Apollo 8 Speedmaster and Planet Ocean 42; Tudor BB Bronze Bucherer Blue Edition; Nomos Neomatik 42; Breitling Aerospace, Avenger Blackbird, & SuperOcean 44; Doxa 300 Pro Carbon; Stowa Limette; Laco Napa Flieger; Mickey Mouse Timex Electric; and dare I say it...an Apple Watch too

14 July 2018, 10:31 AM	#6
mfer "TRF" Member Join Date: Mar 2007 Real Name: Mik Location: USA Posts: 13,723	How are the condition of the hands. They look scratched. Maybe just pics. They ruined both sets of my hands. __________________ member#3242

14 July 2018, 04:45 PM	#10
Swiss Mad! "TRF" Member Join Date: Apr 2017 Real Name: Max Location: UK Watch: Various Posts: 3,727	watch looks great! shame your thinking of selling as it now looks new again __________________ instagram: max.parkin

15 July 2018, 12:42 AM	#15
thsiao "TRF" Member Join Date: Jan 2011 Location: SoCal Posts: 1,244	It’s always a hit or miss when servicing watches... I’ve serviced two with Panerai and one was done right while the other one I had to send back. __________________ Instagram @lifeofawis www.lifeofawis.com

16 July 2018, 05:37 AM	#19
Baco Noir "TRF" Member Join Date: Dec 2007 Real Name: Roger Location: Colorado Watch: this ya'll Posts: 4,946	Down to +3 after 48 hrs. __________________ Current Collection: Rolex 126619LB, 116710BLNR, and 216570 polar Explorer II; Omega Apollo 8 Speedmaster and Planet Ocean 42; Tudor BB Bronze Bucherer Blue Edition; Nomos Neomatik 42; Breitling Aerospace, Avenger Blackbird, & SuperOcean 44; Doxa 300 Pro Carbon; Stowa Limette; Laco Napa Flieger; Mickey Mouse Timex Electric; and dare I say it...an Apple Watch too

14 July 2018, 07:38 AM	#2
dnpina Banned Join Date: May 2009 Location: texas Watch: 126610 LV Posts: 1,529	Glad to hear it was a positive experience so far. Watch looks great. Sent from my Pixel 2 using Tapatalk

14 July 2018, 08:09 AM	#3
itsjknight "TRF" Member Join Date: Jun 2013 Location: Virginia Posts: 361	Wow looks great!

14 July 2018, 08:56 AM	#4
Dan2010 "TRF" Member Join Date: Apr 2010 Location: South Carolina Watch: Panerai 914 Posts: 6,540	Noooooooo, you can't post a positive Panerai experience! That would totally go against the current trend of bashing EVERYTHING Panerai does.......LOL. Glad it went well! Long live Panerai!

14 July 2018, 01:24 PM	#8
nick c Banned Join Date: Feb 2012 Location: Canada Posts: 26,846	Great news, looks great 👍

14 July 2018, 09:03 PM	#11
1William 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Nov 2010 Location: North Carolina Watch: Rolex/Others Posts: 47,293	Looks great and glad to hear a good report.

14 July 2018, 10:55 PM	#12
Ravager135 "TRF" Member Join Date: Apr 2012 Location: New Jersey Posts: 4,210	I had a Luminor Submersible go off to them after it was pretty severely magnetized. They were outstanding. I dealt with them via an AD but I have nothing but positive things to say as well. The Dallas service center also sourced me a presumably discontinued OEM strap as well.

15 July 2018, 01:34 AM	#16
brandrea 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Jul 2013 Real Name: Brian (TBone) Location: canada Watch: es make me smile Posts: 77,353	Great to hear positive experiences

15 July 2018, 02:34 AM	#17
The OG Beef "TRF" Member Join Date: Sep 2017 Location: United States Posts: 389	Dallas has been nothing but outstanding for me. Sent from my iPhone using Tapatalk

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