Am I allowed to be furious? DD40 Scam!

[lordoflords7]

Hi all thanks for reading.

So long story short, in July bought a DD40 in rose gold with chocolate baguette diamond face. Gorgeous watch and fell in love with it. I wear it daily and it brings me lots of pleasure. Bought from a local grey-market dealer.

Couple of days after I bought it, I noticed a small "smudge" on one of the baguettes. Brushed it off and moved on.

Today went to another dealer who looked at the smudge and said "it's a finger-print!" He showed me clearly the whorls of the fingerprint.

Anyway, we tracked down the model number from the white tag and it turns out that my watch has had a face swap. It was orginally stardust or some rubbish colour. Cue panic and dismay.

My questions:
1) Can I go back to dealer and give him a and try and get some money back?
2) How do I know the diamonds are real? Or the face indeed is Rolex original?
3) Will it affect resale value? Or should I lose the white tag?
4) Am I upset about nothing and a face swap is "business as usual"?
5) How should I clean the smudge? RSC? Myself?

Any advice is very welcome. Sorry for going on a bit!

(P.s. I can't get a picture that's worth uploading sorry. It's a very tiny smudge but still there!)

[HMHM]

If you have a receipt showing the full model number of the white tag, you can definitely lodge a complaint against the dealer as the white tag corresponds to the dial, bracelet etc. if it’s just a generic description of the watch without the white hang tag details, you are totally F. No grey dealer is going to own up to their dirty deeds.

Losing the white tag will hurt the value as it is no longer a full set.

[Calatrava r]

Didn't the papers show which dial the watch originally came with. The dealer you bought from should have researched the watch fully and made the proper disclosures. Cannot hurt to ask to re-adjust the price, as the watch is not original as you were led to believe.

[Calatrava r]

Originally Posted by HMHM

If you have a receipt showing the full model number of the white tag, you can definitely lodge a complaint against the dealer as the white tag corresponds to the dial, bracelet etc. if it’s just a generic description of the watch without the white hang tag details, you are totally F. No grey dealer is going to own up to their dirty deeds.

Losing the white tag will hurt the value as it is no longer a full set.

A lot of ADs, I understand, no longer supply the white tags.

[shammad10]

Who is the dealer?

[~JJ]

Swapping out dials on DD use to be somewhat routine and any AD would do it, but I can understand the disappointment if it wasn’t disclosed. I would have it opened up to ensure nothing else was swapped, then make a judgement call.

[KatGirl]

I’d be bringing that to RSC, to be authenticated. I would need to know that the dial and diamonds are original Rolex, at the very least.

Kat


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[sj24k]

without knowing the details of the purchase agreement, there's no way to tell you what recourse you might have. for me it would come down to how the product was advertised, what steps you went through and what confirmation you got as to the condition, origin, etc. prior to sale. if the watch was advertised as all original and you were provided with corresponding paperwork, that's one thing. if you specifically asked certain questions or read descriptions that resulted in what you feel were misrepresentations, that's another thing.

we can argue about what a seller is required to disclose without a buyer asking, but sometimes the seller isn't even aware of modifications. of course, sometimes they are less than honest in this regard. anyway, i would certainly start by reaching out to the seller with your issue and see what they say. if it's a reputable dealer, they should work with you to make it good.

[joli160]

Doesn’t matter.
I swapped a dial at an AD not so long ago. I didn’t get the white tag but for sure it was not correct after the swap. Same applies to the donor watch.

As long as it is an original option for that particular reference no problem in my eyes.
The smudge is sloppy but should take no more than half an hour to sort it out. Any watchmaker can fix this, don’t overthink it and enjoy your watch

[WatchTimes]

Originally Posted by KatGirl

I’d be bringing that to RSC, to be authenticated. I would need to know that the dial and diamonds are original Rolex, at the very least.

Kat


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Im with Kat on this one

[jacowestt]

1) It's worth a shot going back to the dealer and explaining the situation. They might be willing to work something out with you.

2) To verify the authenticity of the diamonds and the Rolex face, you can take your watch to a reputable jeweler or an authorized Rolex dealer. They'll be able to give you a professional assessment.

3) A face swap could potentially affect the resale value, especially if it wasn't disclosed to you when you purchased it. As for the white tag, it's always a good idea to keep it as it helps establish the authenticity and provenance of the watch.

4) It's understandable to feel upset about the face swap. While it's not "business as usual," it's important to address the issue and seek a resolution that you're comfortable with.

5) Cleaning the smudge depends on the type of watch and the materials used. It's generally recommended to have it cleaned by a professional at a Rolex Service Center to ensure it's done properly.

Regards

[jgottsman11]

Can you post a photo of the watch

[hojlund]

the dealer may not know the dial has been swapped otherwise they wouldn't give you the white tag which shows the original configuration of the watch. take the watch back to them and they should do something to remedy the situation.

[TimeAZ]

1) Depends on who you bought it from.
2) Unfortunately you don't know (and can't possibly know)
3) Probably will, yes, but that's why you should only buy to wear and keep
4) No, you have a very legitimate reason to be upset!
5) RSC only!!

Wow, sorry to hear this. Caveat emptor, unfortunately. Try to negotiate a full return from your seller and next time be very cautious... for this large of a purchase, you really should be spending at an official AD.

[bay_area_kid]

Originally Posted by lordoflords7

Anyway, we tracked down the model number from the white tag and it turns out that my watch has had a face swap. It was orginally stardust or some rubbish colour.

Sounds like the watch came with the white hang tag. If I were you, I'd go back to the dealer and calmly explain the situation. Show them the white hang tag and the fingerprint smudge. Let them know you are aware of the swapped dial and you also checked the reference # on the hangtag and it does not match the watch.

Since the sundust dial is cheaper, ask to be refunded the difference between the chocolate diamond dial and the sundust dial. Or ask for a replacement with a real chocolate diamond set dial.

If the dealer is not helpful, feel free to name-and-shame them here with their complete details (name, address, etc) so everyone will avoid them.

Take lots of clean, clear pictures. Best of luck to you!

[tiderider]

Good luck

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[KatGirl]

Originally Posted by jacowestt

1) It's worth a shot going back to the dealer and explaining the situation. They might be willing to work something out with you.

2) To verify the authenticity of the diamonds and the Rolex face, you can take your watch to a reputable jeweler or an authorized Rolex dealer. They'll be able to give you a professional assessment.

3) A face swap could potentially affect the resale value, especially if it wasn't disclosed to you when you purchased it. As for the white tag, it's always a good idea to keep it as it helps establish the authenticity and provenance of the watch.

4) It's understandable to feel upset about the face swap. While it's not "business as usual," it's important to address the issue and seek a resolution that you're comfortable with.

5) Cleaning the smudge depends on the type of watch and the materials used. It's generally recommended to have it cleaned by a professional at a Rolex Service Center to ensure it's done properly.

Regards

It was months ago, and bought from a grey dealer. Seller most likely will not be receptive to helping, in any way. This is why some of us are content to wait for our watches, and only buy from ADs.

Kat


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[worldofoyster]

Originally Posted by Calatrava r

A lot of ADs, I understand, no longer supply the white tags.

if OP purchased from grey dealer, they don't provide the white tag for a reason, to cover things up in a sense.

to me, a full set includes the white tag.

[ijoinedforthisthread]

Originally Posted by Calatrava r

A lot of ADs, I understand, no longer supply the white tags.

That's correct, got a couple of watches in the second half of this year where AD held on to white tag.

[GGGMT]

Uh speak up!! Who’s the dealer?


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[Easy E]

Is it a genuine Rolex dial? If yes, I think you are over cooking this. If no, light it up.

[omar-rye]

Best case scenario is to sell it back to the dealer and source another one somewhere else

[KatGirl]

Originally Posted by Easy E

Is it a genuine Rolex dial? If yes, I think you are over cooking this. If no, light it up.

How could he know that, unless he has it authenticated, by RSC?

Kat


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[Al1969]

Originally Posted by GGGMT

Uh speak up!! Who’s the dealer?


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Is this a one and done? OP give us an update.

[hojlund]

Originally Posted by Easy E

Is it a genuine Rolex dial? If yes, I think you are over cooking this. If no, light it up.

I won't accept it.

[painexpert]

Originally Posted by Calatrava r

A lot of ADs, I understand, no longer supply the white tags.

Thats my understanding also.

[dj_kyuan]

Very sorry to hear this.
Unfortunately this happens more than we know.
I had the same experience with a OP41 Tiffany Blue bought at a grey dealer. Turned out it was a fake dial. The watch was originally delivered with a black dial.
My mistake was that I bought the watch without the white tag.

Lesson learned: never buy from a grey dealer without the white tag. Especially if it is an “expensive” dial.


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[hojlund]

Originally Posted by dj_kyuan

Very sorry to hear this.
Unfortunately this happens more than we know.
I had the same experience with a OP41 Tiffany Blue bought at a grey dealer. Turned out it was a fake dial. The watch was originally delivered with a black dial.
My mistake was that I bought the watch without the white tag.

Lesson learned: never buy from a grey dealer without the white tag. Especially if it is an “expensive” dial.


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did they offer you a full refund？ I think they should.

[omar10213245]

This is the first I've ever heard of a "white tag"...what, exactly, does it look like?

Edit: lol nevermind, I googled it and recognize what is being discussed

[jimcameron]

Go back to the dealer and see what they will do for you.

Never buy a second hand watch again.