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ROLEXROLEXROLEXROLEXROLEXROLEX
ROLEXROLEXROLEXROLEXROLEXROLEX
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#1 |
"TRF" Member
Join Date: Dec 2016
Real Name: Paul
Location: uk
Watch: PT DD40 Ice Blue
Posts: 443
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Another Independent loses Rolex
My local independent who have sold Rolex watches for over 35 years have lost their Rolex contract.
Very disappointing. Apparently Rolex are dropping several independents in favour of the larger chains. Bang goes a friendly, more personal experience. And I feel for all those on the waiting list for Daytona and GMT
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PT Rolex DD40 Ice Blue Quadrant Dial Blue Romans TT Tudor Glamour Double Date Black dial Grand Seiko Skyflake Grand Seiko GMT blue dial and blue GMT hand |
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#2 |
2024 Pledge Member
Join Date: Apr 2018
Real Name: Harry
Location: England
Posts: 10,401
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Who are they?
If they invested in the premises overhaul two years back they have been properly stung. If they didn't, it's no shock. |
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#3 | |
"TRF" Member
Join Date: Dec 2016
Real Name: Paul
Location: uk
Watch: PT DD40 Ice Blue
Posts: 443
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Quote:
The real pain is Rolex will only take repairs and servicing from recognised AD’s. Apparently Rolex are returning watches sent in by private individuals untouched. ![]()
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PT Rolex DD40 Ice Blue Quadrant Dial Blue Romans TT Tudor Glamour Double Date Black dial Grand Seiko Skyflake Grand Seiko GMT blue dial and blue GMT hand |
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#4 |
2024 Pledge Member
Join Date: Apr 2018
Real Name: Harry
Location: England
Posts: 10,401
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Did they do the in store boutique revamp?
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#5 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Jun 2017
Location: USA
Posts: 749
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Not surprised. I really think this is Rolex’s strategy moving forward for the sake of exclusivity
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#6 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Nov 2020
Location: USA
Watch: SD43
Posts: 512
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That stinks.
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#7 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Nov 2010
Location: North Carolina
Watch: Rolex/Others
Posts: 46,660
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Such is the Rolex world.
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#8 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Jul 2013
Real Name: Brian (TBone)
Location: canada
Watch: es make me smile
Posts: 76,383
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Sorry to hear Paul. It’s the Rolex way of business now it seems.
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#9 | |
"TRF" Member
Join Date: Mar 2020
Location: USA
Posts: 969
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Quote:
I was going to send mine in later this year and was going to send it to Dallas even though I’m on the East Coast. The AD would send it to New York from what I understand. |
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#10 |
"TRF" Member
Join Date: Nov 2011
Location: Paris
Posts: 3,575
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Somehow this feels like karma. I realize there are/were good ADs but some deserve this.
Everything small will disappear. |
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#11 | |
"TRF" Member
Join Date: Jan 2019
Location: UK
Watch: 6263, 1019, DSSD.
Posts: 155
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Quote:
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#12 | |
"TRF" Member
Join Date: Dec 2016
Real Name: Paul
Location: uk
Watch: PT DD40 Ice Blue
Posts: 443
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Quote:
__________________
PT Rolex DD40 Ice Blue Quadrant Dial Blue Romans TT Tudor Glamour Double Date Black dial Grand Seiko Skyflake Grand Seiko GMT blue dial and blue GMT hand |
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#13 |
"TRF" Member
Join Date: Dec 2016
Real Name: Paul
Location: uk
Watch: PT DD40 Ice Blue
Posts: 443
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No they didn’t, just an installation of an in-house service centre.
__________________
PT Rolex DD40 Ice Blue Quadrant Dial Blue Romans TT Tudor Glamour Double Date Black dial Grand Seiko Skyflake Grand Seiko GMT blue dial and blue GMT hand |
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#14 | |
"TRF" Member
Join Date: Dec 2016
Real Name: Paul
Location: uk
Watch: PT DD40 Ice Blue
Posts: 443
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Quote:
My AD did say, you can’t walk into St James in London and leave your watch for repair or service.
__________________
PT Rolex DD40 Ice Blue Quadrant Dial Blue Romans TT Tudor Glamour Double Date Black dial Grand Seiko Skyflake Grand Seiko GMT blue dial and blue GMT hand |
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#15 | |
2024 Pledge Member
Join Date: Apr 2018
Real Name: Harry
Location: England
Posts: 10,401
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Quote:
I don't profess to have any inside knowledge, but it seems logical that the lack of investment in the Rolex retail area is a good indicator of likely survival. My AD makes a lot of money out of Rolex repairs and servicing on watches that are not sent to the RSC. Your ex AD will continue to earn from it. |
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#16 |
"TRF" Member
Join Date: Apr 2019
Location: Chowdaland
Watch: Out
Posts: 596
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happened here a while ago and it does stink but as you said it aligns with what seems like their new approach
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#17 |
"TRF" Member
Join Date: May 2021
Location: UK
Posts: 30
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I think this will happen to more and more small individual dealers.
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#18 | |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Feb 2014
Real Name: Mike
Location: NH
Watch: 116400GV 124060
Posts: 1,187
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Quote:
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#19 |
2024 Pledge Member
Join Date: Jun 2018
Location: Somewhere Cold
Posts: 907
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Unfortunately, this will continue to occur. If you are attempting to build a relationship with an AD, make sure they have invested in the required showroom upgrades, or you are likely wasting your time and money.
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Rolex GMT Master II 116710LN Rolex Sea-Dweller 16600 Rolex Explorer 224270 Rolex Explorer II 226570 Polar Omega Moonwatch Sapphire Sandwich Panerai PAM00111 2 Factor Authentication |
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#20 | |
"TRF" Member
Join Date: Apr 2019
Location: LHR-HKG
Watch: give me time...
Posts: 849
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Quote:
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First watch since age 7 (red digital) and addicted ever since! |
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#21 |
"TRF" Member
Join Date: May 2009
Real Name: John
Location: Midwest
Watch: 5513,1675,216570
Posts: 1,491
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...
Last edited by jlovda; 11 March 2022 at 11:43 PM.. Reason: withdrawn |
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#22 |
"TRF" Member
Join Date: May 2009
Real Name: John
Location: Midwest
Watch: 5513,1675,216570
Posts: 1,491
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#23 |
"TRF" Member
Join Date: Nov 2017
Location: Wild Wild West
Watch: Watching
Posts: 1,755
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This is so true! And they are now doing the same with Tudor; major investments in Tudor branded store improvements are under request and planning within the AD network currently.
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Two Factor Authentication Enabled On My Account. ![]() |
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#24 |
"TRF" Member
Join Date: Jun 2016
Location: Uranus
Watch: 116500LN
Posts: 4,769
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My condolences.
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#25 |
"TRF" Member
Join Date: Jun 2019
Location: Hampshire, UK
Posts: 482
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You can walk in to Kings Hill still for a service still!
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#26 |
2024 Pledge Member
Join Date: Apr 2018
Real Name: Harry
Location: England
Posts: 10,401
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If they have a parts account.
Again, only the ex AD will have the full picture of what they can and can't do. There is a repair centre not far from me which is not aligned to Rolex but has a parts account and uses Rolex equipment. They service and repair to OEM standard. They used to service and repair a wide range of brands. The last time I enquired they were taking Rolex work only. |
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#27 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Jan 2019
Location: NJ, USA
Watch: Hulk, BLRO
Posts: 1,618
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Sounds like March is when they are allowed to let their clients know.
These ADs who have status pulled knew months / a year ago. They've been milking their clients to buy additional non-Rolex things in the meantime. |
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#28 |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Jul 2013
Real Name: Mike
Location: Downy Ocean Hon
Watch: my money leaving!
Posts: 13,511
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More of the same. Like I've said before, all the fun has been sucked out of this hobby as far as Rolex is concerned.
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#29 | |
2024 ROLEX SUBMARINER 41 Pledge Member
Join Date: Jan 2019
Location: NJ, USA
Watch: Hulk, BLRO
Posts: 1,618
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Quote:
It's clear Rolex has been pivoting towards the "boutique" experience as the "mom and pop" experience is now beneath their idealized service level experience. I would not be trying to start a relationship with a "mom and pop" dealer at this stage in the game |
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#30 |
Banned
Join Date: May 2012
Real Name: CJ
Location: Kashyyyk
Watch: Kessel Run Chrono
Posts: 21,112
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If I were Rolex I would cull small independents too. It’s smart from their viewpoint.
Today there’s no need for independents. The brand is known and sells every watch with RSC a fedex away. What they want now is the cash flow and credit of which only larger groups can supply. If they say we want you to spend $5m on a store in a store concept and only buy from our furniture supplier and displays they don’t want someone in Boise quoting their contract. They simply want control and no pesky issues like car dealers vs manufacturers are going through with car brands and sales models. |
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