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#1 |
"TRF" Member
Join Date: Jan 2020
Location: Chicago
Posts: 88
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Loose screw in new to me Royal oak
Hello friends,
Just bought a 15450st and it was working fine upon delivery. Unfortunately, I noticed the rotor making a strange noise and upon further inspection, I see a loose screw. I pulled out the crown and plan to send it to the FL service center. Any other precautions or suggestions? Thanks!! |
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#2 |
"TRF" Member
Join Date: May 2022
Location: USA
Posts: 245
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Besides pulling the crown and sending it off there's not much else you can do without opening the watch, which you do NOT want to do.
__________________
15510ST Green | 15720ST Gray | 26393QT Taupe | 116400GV | 126234 Mint |
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#3 |
"TRF" Member
Join Date: Jan 2020
Location: Chicago
Posts: 88
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It sounds like Clearwater service center does not accept watches directly but only if the watch is brought to a boutique….that is strange since I’d prefer to send it directly.
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#4 |
"TRF" Member
Join Date: Nov 2012
Location: CA
Watch: 116519LN
Posts: 618
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That is very strange. Is there a boutique near you? Might be fun to drop by for a visit and a chat.
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#5 |
"TRF" Member
Join Date: Jan 2020
Location: Chicago
Posts: 88
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They never answer their phones and I’ve been told they will just send it to Clearwater if the case needs to be opened.
It sucks that I just got the watch and now it’s going to need a service. Anyone have an estimate on how much time AP needs for this type of service? I assume it’s a few months ☹️ |
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#6 |
"TRF" Member
Join Date: Dec 2023
Location: Asia
Posts: 188
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This practice has been ongoing for a couple of years in Singapore. Service centre no longer accepts walk in. All servicing/repairs to be sent in via Boutique only.
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#7 | |
"TRF" Member
Join Date: Sep 2021
Location: USA
Watch: 77350ce
Posts: 67
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Quote:
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#8 |
"TRF" Member
Join Date: Jan 2020
Location: Chicago
Posts: 88
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Thanks that is a good data point. I assume that my issue would be covered with the warranty. Anyone have a different experience?
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#9 |
"TRF" Member
Join Date: Feb 2023
Location: USA
Posts: 339
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I've sent 2 of my APs directly to Clearwater but that was more than 3 years ago. Have things changed?
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#10 |
"TRF" Member
Join Date: Dec 2019
Location: USA
Posts: 2,022
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That doesn’t sound right. I just got a watch back from Clearwater this week and I don’t even have a boutique. PM me if you want contacts down there.
Sent from my iPhone using Tapatalk |
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#11 |
"TRF" Member
Join Date: May 2019
Location: USA
Posts: 309
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Not true. I deal direct with Clearwater for all servicing. Call and leave a voicemail if they don't answer. They will return your call. Great crew down there
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#12 |
"TRF" Member
Join Date: Sep 2015
Real Name: Mike
Location: Socal
Watch: AP/PP/Rolex
Posts: 1,959
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Easiest way is to request service in your AP account. They respond right away and ship you order form and packaging.
__________________
PP 5205G-013/ PP 5212A / AP 15416CE /26574 st QP/ AP 50th 16202st /AP 15500st Black / AP 26405CE / AP 77350CE / AP 15551st / AP 67540sk / Rolex 116500 Panda / Rolex 126710 BLRO / Rolex 126610LV Green / Rolex 16570 Black/ Rolex 116300 Blue / Rolex 126710 BLNR |
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